- Public Computers
- Site-Licensed Software
- Residence PC Protection
- Acquisition of Computers
- File Storage
- PC Hardware Disposal
- Internal Charges for Services
- Computer News
The Hardware Services Group is able to acquire parts, components, and peripherals to upgrade or repair computers for the entire Carleton community as well as PC design and consulting services.
Carleton University has over 25 Public Labs for Students located in 6 buildings on campus. All computers are networked and have a standard student lab image with several software applications available, including standard office applications as well as course-related software. Simply use your MyCarletonOne account to log onto the PCs in the labs.
Want to book a lab? Check our our lab fees for non-academic use information page.
In addition to the PC labs, there are also a number of eKiosks machines on campus for student use. These are computers mainly intended to be used to check e-mail and browse the Internet. There is a twenty-minute time limit when using these computers, after which you will automatically be logged off.
Laptop Loaner Program
We also offer 30 laptops for you to borrow and use anywhere in the library. Current Carleton University students, staff, and faculty in good standing may register for the laptop loan program at the ITS Service Desk, located on the 4th floor of the library.
Pay Printing is available at most public student labs and in other public areas around campus. For specific instructions on how to print in the labs and at other pay printers on Campus, please see the CUontheGO webpage.
CUNET printing refers to the printing service for staff and faculty from their computers on the CUNET network. For help connecting to a network computer in your department, visit our Online Help Centre.
ITS has made special purchase arrangements for Windows, Macintosh, Unix or Linux software packages. Some software is site-licensed for unlimited use campus-wide. Other software has been made available through educational discounts for volume purchase. Some licenses may restrict the number of copies, the type of use, duration of licence, or the location of machines on which the software may be used.
Student and Faculty software is also available at educational pricing through the Campus Bookstore. Please visit the bookstore in the University Centre for more information.
Proper protection against computer viruses is required so that you have an operational network to support your academic studies.
ITS will be increasing its monitoring of the residence network to help keep your network clean. Monitoring will detect future infections of computers connected to ResNet and will isolate these computers from the network until they can be disinfected and properly protected.
Hardware services can assist with the purchasing of computers.
Once purchased, computers can be configured for office or home use. Carleton’s standard desktop image may be installed on computers purchased with university funds. A standard Carleton image cannot be used for computers purchased for home use, whether it be for work-at-home or personal use.
For information on selecting a computer and placing an order, visit our computer purchase page.
We provide Carleton students, faculty and staff a variety of ways to store data on the network.
ITS provides enterprise backup services for the campus. Backups are done for disaster recovery only and are not part of an archiving service.
At ITS, we provide environmentally friendly and secure disposal of computers, peripherals, televisions and other audio visual electronic equipment for the Carleton community.
This service is available to staff, faculty, students and external 3rd parties.
For more information, please contact ITS Hardware Services Group.
For a list of software, hardware, security, lab rentals, network service rates and data centre rates, visit our internal charges for services page.
Monday, March 11, 2013
Still on XP? Move to Windows 7 today
ITS manages over 4, 200 workstations on campus, the majority of which have the Windows 7 image installed. Approximately 700 workstations are still running on Windows XP. In 2014, Microsoft will be ending their support for XP. ITS requires all workstations be migrated well before support is discontinued. The target date to have all...
Tuesday, March 5, 2013
Notice on the Use of Portable Storage Devices
Portable Storage Devices (PSDs) are small, portable devices capable of storing and transferring data. They include USB/Flash drives, smart phones, iPods, and portable hard drives. The portability of data in the digital age is convenient, however, these small media types are often not protected appropriately. If the PSD is lost or left unattended,...
Tuesday, February 5, 2013
Laptop and USB Theft Prevention
Theft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop...
Thursday, January 24, 2013
IT Security Tips for using USB drives
A reminder to all Carleton employees: If you are using a USB drive, be careful to take proper care and control of the device. IT Security Tips for using USB drives: Do not leave sensitive files on it that contain personal information about students/faculty staff. Store your USB drive in a safe place. Delete...
Friday, January 4, 2013
Don’t forget to change your password once per term
ITS reminds all users to change their MyCarletonOne password at least once per term. It’s also good practice to change your personal passwords occasionally. Remember, you are responsible for the safety of your own accounts. Never share your password with others and never respond to email requests for your password, even if the email...
Thursday, November 15, 2012
CCS’s October Infographic
The infographic below highlights things that happened in the world of ITS in October. Click on the image for a larger...
Wednesday, August 1, 2012
Scan your USB for Viruses
Computer viruses pose a threat to your computer and the information stored on it. One easy way to help protect yourself from harmful computer viruses is to scan your USB drive each time you connect a USB key to your computer. To scan your USB drive: Double click ‘my computer' located on your desktop....
Friday, March 9, 2012
Computing Lab Focus Group
On March 20, 21 and 22 focus groups were held with both students and faculty to gain insight into the use of the 25 Student Public Labs that are located across campus. Thank you to those who participated. Your input will help to improve the student lab experience. Below are the questions that were...
Friday, January 27, 2012
Hardware support for Mac Desktops (iMac) and Notebooks (MacBook Pro, MacBook Air) is available at Hardware Services in 1251 Herzberg, Monday - Friday from 8:30 AM - 4:30 PM (closed from 12-1 PM). Support services for Mac will include hardware warranty repairs, hardware upgrades and non-warranty repairs. Macs will be shipped free of charge to...
Tuesday, January 24, 2012
Emergency Notification System (ENS) test Jan. 31
Carleton is conducting a campus-wide test of Carleton’s Emergency Notification System (ENS) on Tuesday, January 31. The ENS allows Carleton’s Department of University Safety to contact a mass number of people in the event of a campus-wide emergency that requires action by members of the Carleton community. It uses three forms of communication...
Wednesday, December 14, 2011
Microsoft Updates for December
This month, ITS will be performing test installs of the upcoming Microsoft patches. Due to this testing, updates will be pushed back by one week. CUNET workstations will be updated starting at noon on Thursday, December 22. Kiosks and Labs will be updated overnight on Thursday, December 22. Users who do not update their...
Wednesday, December 7, 2011
Introducing Mac Support Services
ITS is pleased to announce the phased introduction of support for Apple Mac Desktops (iMac) and Notebooks (MacBook Pro, MacBook Air). At this time, support services for Mac will include: Hardware Warranty Repairs Hardware Upgrades / Repairs Software Images General Software Support Effective Tuesday December 13, 2011 a certified Apple...
Sunday, October 16, 2011
Windows 7 Rolled Out Ahead of Schedule
Over the weekend, Windows 7 was unintentionally rolled out to over 450 workstations ahead of schedule. This upgrade was applied to workstations in a variety of locations across campus. ITS has been working throughout the weekend to identify the affected workstations and develop a plan to support our customers. For most people, all files,...
Wednesday, August 31, 2011
A Reminder of Changes to Software Pricing
A reminder that on July 1, 2011, Information Technology Services (ITS) began charging $50 per copy for the SAS software. This new cost is applicable to all staff, students and faculty. Over the past couple of years the usage of the SAS software has declined to a small percentage of the University population. Less...
Monday, August 1, 2011
Securing Windows Remote Desktop to Reduce Off Campus Threats
Due to the increasing level of hostile activity and security threats that occur on the internet, ITS has secured Windows Remote Desktop (RDP) at the Campus Internet border. After August 1st, if you wish to access your workstation from off campus, please use the Virtual Private Network (VPN) service. VPN software provides a secure,...
Tuesday, June 28, 2011
Changes to the Carleton Wireless Service
In order to provide improved wireless performance across the campus, on July 31, 2011 we are discontinuing support for the 802.11b protocol. How does this affect me? If you purchased your laptop after 2003 it most likely uses the 802.11g and/or 802.11n wireless protocol and you will not be affected by this change. If...
Wednesday, May 25, 2011
Changes to SAS Software Procurement
Effective July 1, 2011, Information Technology Services (ITS) will charge $50 per copy for the SAS software. This new cost will be applicable to all staff, students and faculty. Over the past couple of years the usage of the SAS software has declined to a small percentage of the University population. Less than 350...
Monday, May 23, 2011
Computer Lease Program Discontinued
The option of paying for laptop or desktop computers over a number of years (referred to the computer lease program) is no longer available. The program has been discontinued due to decreased computer prices and the administrative burden of running the program for very few participants. Computers previously purchased through this program will not...
Monday, January 31, 2011
Antivirus Scan of the Departmental W: Drives in Progress – Services may be slow!
A Virus (worm) has been detected on a departmental W: drive. Unfortunately, all departmental network drives must be scanned. This may take up to 3 days to complete the scan on all file systems. Clients may experience slow access and loading times to their departmental W: drive while the scan is in progress. We...