Home / Employees / Page 27
Thursday, January 2, 2014
ITS Support is investigating. If you encounter an issue, please send an email to the ITS Service Desk as an alternative. ... More
Wednesday, November 27, 2013
Each individual has a responsibility for information security. Here are some simple and easy steps you can take to improve security. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious... More
Wednesday, November 20, 2013
We have a number ways of measuring our successes here in ITS. As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the... More
Wednesday, November 13, 2013
3,528 Tickets Opened In October alone, the ITS Service Desk opened 3,528 service request tickets. This was 399 more tickets than last October. 45.8% Of Service Requests come in via Email Email is the most popular means of contacting the ITS Service Desk. Second to email is phone, at 26%, followed by drop-in to... More
Tuesday, November 12, 2013
This year's Quality Showcase is an opportunity for both academic and professional service areas to share and learn about the collaborations behind a number of successful initiatives happening on campus. Come to the third annual Quality Showcase, taking place on Thursday November 14 from 9 - 12 in the River Building, to learn about the... More
A new type of computer virus, called Ransomware, has been discovered on campus workstations. Ransomware viruses lock access to documents in an attempt to extort money. If your files have been compromised, do not pay the virus author and contact the ITS Service Desk. To protect yourself from computer viruses: Keep your system up... More
Tuesday, November 5, 2013
The portability of data in the digital age is both convenient and risky. Data can easily be moved on portable storage devices (e.g. USB drives or portable hard drives); however, these media types are often not protected appropriately. If the portable storage device is lost or left unattended, the data on the device is... More
Thursday, October 31, 2013
If you have received an email with the subject of 'Last Warning' and appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link... More
Tuesday, October 29, 2013
If you have received an email with the subject of 'Important Notice' and appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link... More
Monday, October 28, 2013
Theft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop... More
Tuesday, October 22, 2013
Below is an article from the Government of Canada's Get Cyber Safe campaign. Simple Smartphone Safety Tips The alarm goes off. You hit snooze again, trying to grab that tiny bit of shut-eye for the last time. And then you wake up with a start, as you realize that you are about to be... More
Monday, October 21, 2013
If you have received an email with the subject of 'FW: ATTN: Carleton Webmail User' and which appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already... More
Search