Archives: Internet

Monday, November 10, 2014

Introducing Carleton’s IT Service Catalogue, a campus-wide directory of IT Services

With numerous providers of IT Services across campus, Carleton's IT Strategic Plan identified "Simplifying access to IT Services" as one of its 3 key initiatives. The MacOdrum Library, Teaching and Learning Services, the IT support groups in each of our Faculties, and ITS have worked together to create a campus-wide directory of IT Services.... More

Wednesday, October 15, 2014

Service Alert: Firewall issues – Multiple Webpages affected – Resolved!

Problems were experienced to multiple web sites including Banner earlier this afternoon (1:50PM). ITS investigated and service was returned to normal at approximately 2:10 PM.... More

Tuesday, October 14, 2014

Simple Tips to Keep you and your Information Safe

We each have a role to play in keeping our information, and ourselves safe online. Here are some easy ways to keep you and your information safe: Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first... More

Thursday, October 9, 2014

ITS September Stats [INFOGRAPHIC]

September is the busiest time of the year for many departments at Carleton, ITS notwithstanding.  The infographic below highlights some of the activity we saw in the month of September.  Click on the image for a larger view.... More

Wednesday, October 1, 2014

October is Cyber Security Awareness Month

October is Cyber Security Awareness Month, a time to help Canadians protect themselves and their families against a wide range of online threats. Led by Public Safety Canada, the Get Cyber Safe campaign is designed to help better understand the cyber threats they face online and the simple steps they can take to minimize... More

Thursday, August 14, 2014

Phishing Attempt with Subject of “Verify Your E-mail Account”

Beware of phishing emails circulating on campus with the subject of ‘Verify Your E-Mail Account'.  Do not reply to the message, do not provide your email account information.   This is a phishing attempt and this email should be deleted immediately. If you have already clicked on the link or have already responded to this email,... More

Friday, May 2, 2014

UPDATE: Internet Explorer Security Vulnerability

Microsoft has released a patch for the Internet Explorer vulnerability that was disclosed on Monday, April 28th. ITS will be pushing out the patch to all CUNET workstations starting today, Friday, May 2nd. We ask that you install this patch and reboot as soon as you are notified the patch is available on your... More

Monday, April 28, 2014

Internet Explorer Security Vulnerability

Today, Microsoft has announced a security vulnerability in all versions of Internet Explorer that will allow a malicious program to be run on your computer while you browse the Internet. For Windows 7 Users Until Microsoft provides a fix, ITS strongly advises against using Internet Explorer to surf off-campus websites.  Please use an alternative... More

Monday, February 10, 2014

Student Satisfaction Survey Results

Each year ITS participates in the Student Satisfaction Surveys administered by the Office of Institutional Research and Planning.   In 2013 questions were asked about the Carleton's wireless network and access to student lab software. The importance of universal wireless coverage at Carleton to improve my overall learning experience is: Very... More

Tuesday, January 28, 2014

Wireless at Carleton [INFOGRAPHIC]

Wireless was first introduced on Carleton campus in summer 2004.  The demand for wireless services has increased significantly over the years. Month and Year Unique Devices Connected Concurrent Devices Connected November 2013 50,022 7,588 November 2012 45,687 5,923 November 2011 31,925 3,999 November 2010 22,992 3,019 In the past three years,... More

Tuesday, January 14, 2014

The Charlatan Speaks to our Network Team about Carleton’s Wifi

Yesterday, Eddie Villarta, Manager of Network Services, and  Chris Murray, Senior Network Engineer were featured in the Charlatan.  The article, Full Coverage: Carleton's wireless landscape, covers the set-up, demand, and future plans for our wireless network. Read the... More

Wednesday, November 20, 2013

The Importance of Customer Satisfaction Surveys

We have a number ways of measuring our successes here in ITS.   As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the... More

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