Archives: News

Wednesday, March 6, 2024

Update Your iPhone and iPad As Soon As Possible

Apple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone or iPad, ITS recommends you update your Apple devices to the most current versions (iOS 17.4 and iPadOS 17.4) as soon as possible to remain secure. Read Apple's instructions on how to update your... More

Tuesday, February 20, 2024

Threat Actors Trying to Use You Against Carleton

In the summer of 2023, Carleton University implemented a new, more resilient multi-factor authentication (MFA) solution that is available to all students, faculty and staff. This has had an impact, because we have seen a reduction in stolen passwords being used to send phishing emails from Carleton accounts or for other malicious... More

Thursday, February 15, 2024

Pigiarvik Data Centre Upgrades Completed Successfully

To increase resiliency and ensure service continuity, ITS will conduct a critical upgrade to the uninterruptible power supply (UPS) in the Pigiarvik Data Centre (PKDC) over the weekend of Feb. 24 and 25, 2024. Power to the PKDC will be shut down to facilitate this work, resulting in a number of service outages during... More

Thursday, December 14, 2023

Holiday Tech Tips from Information Technology Services

We would like to share a few tech tips to consider before the university closes for the holidays. First, keep in mind that leaving your computer on and unattended for a prolonged period can create an opportunity for threat actors to access it. It’s also not great for the environment. Please keep yourself and... More

Wednesday, December 6, 2023

Jira Unavailable Due to Maintenance

Update 2: 11:12 a.m. on December 7, 2023 Restoration work continues on the Jira system and it remains unavailable at this time. Our next update will be provided by 4 p.m. Those in need of IT assistance can reach the Service Desk by email at its.service.desk@carleton.cabetween 8:30 a.m. and 4:30 p.m. Service by phone... More

Wednesday, October 18, 2023

Think Before You Scan: Protect Yourself from Malicious QR Codes

Quick response (QR) codes are small white squares with two dimensional black markings, similar in look to a barcode. QR codes became more popular and widely used during the COVID-19 pandemic, offering touchless transactions, such as replacing paper menus with a QR code that displays the online menu when scanned. QR codes have also... More

Wednesday, September 27, 2023

Be Aware of Extortion Scam Emails

An extortion scam email is currently circulating through the Carleton community. These scams typically attempt to convince you that your email or computer has been compromised and accessed by the scammer. The From address of the email may be spoofed to look like the email came from someone you know or even from your... More

Tuesday, September 12, 2023

Update Your Apple Devices As Soon As Possible

Apple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone, iPad or Mac, ITS recommends you update your Apple devices to the most current versions (iOS 16.6.1, iPadOS 16.6.1 and macOS Ventura 13.5.2) as soon as possible to remain secure. Update your iPhone or... More

Friday, September 8, 2023

Need Help Migrating to Azure MFA? Come to a Pop-Up Help Desk!

By September 30, 2023, all faculty and staff members must migrate themselves from Duo to Azure multi-factor authentication (MFA) by visiting this page and following the migration steps. If you need help with the migration, come to one of our Pop-Up Help Desks on September 18, 19, 20, 25 or 29 for in-person assistance. Pop-Up... More

Thursday, August 24, 2023

Exploring Gartner Campus Access Features Offered to the Carleton Community

Did you know that Carleton University subscribes to Campus Access for Gartner Clients in Higher Education? Faculty members, students and staff can log into to this great research resource by visiting the Gartner Research Campus Access page on the MacOdrum Library website. Gartner is a leading provider of research and analysis on the global... More

Thursday, July 27, 2023

Microsoft 365 to Replace Microsoft Office at Carleton

Microsoft is ending support for Office 2016 and 2019. Additionally, the current version of Microsoft Office has been renamed to Microsoft 365 to reflect its growing collection of productivity apps. In order to remain on a supported version, ITS will begin installing Microsoft 365 on all Carleton-provided work PCs that are attached to the CUNET... More

Thursday, July 20, 2023

Changes Are Coming to MFA and VPN for All Faculty and Staff Beginning Today

Microsoft Azure Multi-Factor Authentication (MFA) is replacing Duo MFA at Carleton University. Beginning today, July 20, 2023, all faculty and staff members are invited to begin migrating themselves from Duo MFA to Azure MFA. Additionally, users of the VPN will see user interface changes with a new look, feel, VPN profile and functionality... More

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