Thursday, May 19, 2016ITS Infographic: April StatsThe infographic below highlights some of the activity we saw in the month of April. Click on the image for a larger view. Accessible transcript is included below the image. Accessible Transcript ITS Stats - What Happened in April We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative... MoreWednesday, May 18, 2016Beware of Phishing emails circulating on campus!Beware of phishing emails circulating on campus with the subject of "Helpdesk Information". Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted immediately. If you have already clicked on the... MoreTuesday, May 10, 20166 Carleton Presentations at This Year’s CANHEIT ConferenceThis year Carleton will be well represented at the Canadian Higher Education Information Technology (CANHEIT) conference taking place June 20-22nd in Edmonton, Alberta. With a focus on IT issues of interest to Canadian universities and colleges, CANHEIT brings together IT staff from universities and colleges across Canada each year to share ideas,... MoreMonday, May 2, 201610 Tips to Stay Safe on Social MediaWith so many of us using social media today, sites like Facebook, Twitter, and LinkedIn make perfect targets for scams. Here are our top 10 tips to stay safe on social media: Use a strong password. The longer it is, the more secure it will be. Use a different password for each of your social... MoreFriday, April 29, 2016Spotlight on IT – Big Data EditionWelcome to our new eNewsletter, Spotlight on IT. Each month we will spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. In support of the Big Data 3.0 event which took place here at Carleton on March 29, and the... MoreThursday, April 28, 2016The School of Computer Science Support Learning and Research with OpenstackIn the School of Computer Science (SCS), assignments students produce are now rarely simple in design, where a few source code files can be submitted to the instructor. These assignments can include components that involve complex data analysis, kernel compilations, and even modifications of services such as apache. Often the modifications to... MoreThursday, April 28, 2016Getting to Know our Research Computing Services TeamEarlier this month, I sat down with Sylvain Pitre, Manager of Research Computing Services, to talk about what he and his team do for Carleton researchers. What is it that your team does? The three of us, Andrew, Blake and I, help faculty and students who are working on projects with advanced research computing... MoreWednesday, April 27, 2016Campus Card Opens Doors and So Much MoreWhat was originally introduced as your official Carleton ID card is now your campus-wide debit card, Library card, and meal plan access card. In addition, the campus card can be used to pay for parking, distance education courses, and Ottawa-area taxis! It is also used to provide secure access to over 1000 doors in... MoreMonday, April 18, 2016Personal Direct-Inward-Dial Phone Numbers are Being EliminatedOn Tuesday April 26th personal DID numbers (example 613-520-4567) are being converted to Carleton’s phone number (613-520-2600 ext. 4567). This change is being done in order to be consistent in representing Carleton to the outside community. Anyone dialing an old DID number (example 613-520-4567) will be automatically routed to Carleton’s... MoreWednesday, April 13, 2016Delivery to Exchange’s Clutter Folder Resumed March 11th!Delivery to Exchange's "Clutter" folder has been resumed. Impact: From March 3 to March 11, 2016, low-priority messages that would have been delivered to your Exchange email "Clutter" folder, were temporarily being delivered directly to your Inbox. Normal delivery to of low-priority messages to your "Clutter" folder has now been resumed. For... MoreMonday, April 11, 2016How to Recycle Cell Phones and Mobile DevicesDo you have a cell phone or mobile device that you no longer use? ITS can recycle it for you. We have partnered with an outside vendor to securely wipe and recycle cell phones, tablets, and data cards. They will ensure that all personal and corporate information is removed, even if the mobile device is broken or... MoreThursday, March 31, 20166 Tips for Safe Online BankingBanks use comprehensive safeguards to protect the integrity and security of your information and financial transactions. If you choose to bank online you need to do the same. Here are some tips to help you bank safely: Pick a strong password. Online Banking passwords must be unique and complex. It is highly recommended that... MoreMonday, March 21, 2016Introducing Spotlight on IT – Mobile EditionWelcome to our new eNewsletter, Spotlight on IT. Each month we will spotlight a different trend or topic in the information technology world. If you would like to receive this publication in your inbox, subscribe here. This month’s Spotlight is on mobile. Mobile Trends Mobile is undoubtedly on the rise. According to comscore.com, 56%... MoreMonday, March 14, 2016Beware of Phishing Emails – which appear to be from Carleton University!Beware of phishing emails circulating on campus with the subject of "Termination Request" and appears to be from Carleton University. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted... MoreFriday, March 11, 2016An Intuitive Feature to De-Clutter Your InboxFlash back two years ago. On John’s commute into work on the O-Train he scans through his emails. He skips through industry announcements and newsletters and opens Today @ Carleton. He scrolls past social media notifications and reads an email from a colleague. Today: John is still checking his email on his way into... MoreFriday, March 11, 2016ITS February Stats [INFOGRAPHIC]Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of Carleton University. The infographic below highlights some of the activity we saw in the month of February Click on the image for a larger view. The accessible... MoreTuesday, March 8, 2016Happy International Women’s DayCurrently, women make up only a small percentage of employees working in the high-tech field. Post-secondary institutions such as Carleton University are trying to change this trend by encouraging more females to pursue careers in the science and engineering fields. Check out the Ottawa chapter of the Women in Science and Engineering (WISE)... MoreFriday, March 4, 2016Subscribe to our NewsletterWe're excited to announce that ITS has launched Spotlight on IT, our new e-newsletter. Each editon we spotlight a different trend or topic in the information technology world. The newsletter will be available on our website and via subscription to our Spotlight mailing list. Sign up below to get on the mailing list. Check... MoreWednesday, March 2, 2016Computer Virus Prevention: 3 Things you can doPerforming basic computer safety maintenance is your first step in preventing nasty viruses from infecting your computer. 3 things you can do to protect your computer: Install anti-virus and anti-spyware software. At Carleton, all computer labs and staff/faculty workstations have Symantec installed. Symantec is available to staff and faculty... MoreWednesday, March 2, 2016Carleton Central Issues – Now ResolvedCarleton Central was unavailable for some clients earlier today, Mar 2 at approximately 12:10 PM. ITS Support investigated and this issue was resolved by 12:40 PM. ITS continues to monitor Carleton... MoreFriday, February 26, 2016New CCMS Template for Carleton WebsitesWeb Services have developed a new Carleton CMS template and over 20 Carleton websites are enjoying the benefits of the redesign (including ITS). The Web Team is now working to update the remaining 300 websites. The changes to the look and feel are subtle but significant and have been greatly influenced by feedback the... MoreThursday, February 25, 2016Laptop and USB Theft ProtectionTheft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop... MoreFriday, January 22, 2016Awareness Alert: Phishing attempt that Surfaced at Western UniversityPlease beware of two phishing emails that circulated at Western University, one had the subject of "University Employee Payroll" and the other was targeted at Students "Work-from-home". For more information on these scams, please see the link below: http://uwo.ca/its/email/account/official_account_emails_from_its/index.html ... MoreTuesday, January 19, 2016Beware of Phishing email with subject: “Your account has been locked”Beware of phishing emails circulating on campus with the subject of "Your account has been locked" and appears to be from Apple. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted immediately.... MoreMonday, January 18, 2016Public Folder Maintenance – -5pm,Fri, Jan 29PC Outlook Users who use Exchange Public Folders - Maintenance, Jan 29-31, 2016 Maintenance will be performed on the Exchange Public Folders, the weekend of Friday, Jan 29th. Access to your Exchange email, as well as to any Shared Mailboxes, will not be affected. What are Public Folders? Public Folders are a legacy feature of Exchange for... MoreTuesday, January 5, 2016Carleton Central/Banner/DARs – Performance IssuesPerformance issues were experienced on Carleton Central, Banner & DARs yesterday, Jan 4th, 2016. Service was unavailable twice during the day from 12:00PM - 12:30 PM and then again from 2:30 PM - 3:15 PM. ITS Support continues to investigate the root cause and also continues to monitor the service... MoreThursday, December 17, 2015Phishing Attempt w/Subject of: Un-Usual Sign In Attempt on Your AccountBeware of phishing emails circulating on campus with the subject of "Un-Usual Sign In Attempt on Your Account". Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and it should be deleted immediately. If you have... MoreFriday, December 11, 2015Power Outage – St. Patrick’s BuildingThere was a power outage in the St. Pat's building early this morning. Power was returned to service at approximately... MoreFriday, November 20, 2015Carleton Central Maintenance: 12 Noon Friday Nov 20- 8AM Mon Nov 23rdThere will be disruptions to the following services during the dates and times listed below: Planned Outages: 1. Friday, November 20 – Monday, November 23 – Banner Services (see all Banner services affected in details below) See below for outage details: 1. Banner Services Friday, November 20, 2015 – 12:00 PM – Monday, November... MoreTuesday, November 10, 2015PHISHING attempt warning: appears to be from, Carleton University IT Help DeskBeware of phishing emails circulating on campus with the subject of ‘UPDATE’ From: Carleton University IT Help Desk. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing attempt and this email should... MoreFriday, November 6, 2015cuLearn Issues – ResolvedThe cuLearn issues that was experienced earlier this morning have now been resolved. Full service was restored by 11:20... MoreFriday, November 6, 2015Network Printers Unavailable – Now ResolvedThe network printer issues that were experienced earlier this morning have now been resolved. Full service was restored at approximately 10:20... MoreThursday, November 5, 2015CuLearn – Slow Issues – Now ResolvedAs of 1:50pm, Thurs. Nov 5th: The problems experienced with cuLearn earlier today have now been resolved. As of 12:45pm, Thurs. Nov 5th: Slow response rate is being experienced on cuLearn. Clients are able to access the service, however, service is very slow. ITS support is... MoreWednesday, November 4, 2015Alert: Long Distance calls to CaribbeanCurrently Carleton University is experiencing problems dialing all area codes in the Caribbean. ITS is working to solve the problem. Apologies for any... MoreFriday, October 16, 2015Beware of Phishing Attempt w/Subject:: All your servers are going under attack unless you pay 10 Bitcoin.Beware of phishing emails circulating on campus with the subject of “All your servers are going under attack unless you pay 10 Bitcoin”. Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information. This is a phishing... More« Previous Page 1 … Page 9 Page 10 Page 11 Page 12 Page 13 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364