Archives: survey

Wednesday, January 28, 2015

Wireless Satisfaction is Up from Last Year

Each year ITS participates in Carleton's Student Satisfaction Survey as part of the ongoing effort to improve the services provided to students. This past year students were asked about their experience with wireless on campus. In order to compare results, the same questions were asked in the 2013 survey, and we are happy to report that... More

Monday, February 10, 2014

Student Satisfaction Survey Results

Each year ITS participates in the Student Satisfaction Surveys administered by the Office of Institutional Research and Planning.   In 2013 questions were asked about the Carleton's wireless network and access to student lab software. The importance of universal wireless coverage at Carleton to improve my overall learning experience is: Very... More

Wednesday, November 20, 2013

The Importance of Customer Satisfaction Surveys

We have a number ways of measuring our successes here in ITS.   As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the... More

Monday, September 19, 2011

Explored ways to Improve Customer Service

ITS has engaged the Office of Institutional Research and Planning to further examine our Customer Satisfaction Survey results. Although we have seen significant improvements in customer satisfaction ratings over the years, we believe there is still room for improvement. OIRP is assisting us to statistically analyze the data that with the intent of... More

Tuesday, April 5, 2011

Measuring Customer Service Satisfaction

We have different ways of measuring our success here in ITS. But how do we measure customer... More

Thursday, December 9, 2010

November Initiatives at ITS

November is known for the month of giving back – from men growing mustaches for Movember to the successful United Way campaign here on campus. At Carleton there are many initiatives that work to give back to students, staff and alumni. The newly launched Community Engagement website highlights some of these efforts that Carleton... More

Wednesday, December 1, 2010

ITS Participating in Student Customer Satisfaction Survey

To establish a service baseline and opportunities for improvement, ITS is once again participating in the annual Student Customer Satisfaction... More

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