Archives: Email

Monday, June 27, 2016

ITS Infographic: May Stats

The infographic below highlights some of the activity we saw in the month of May.  Click on the image for a larger view.  Accessible transcript is included below the image. Accessible Transcript In May the ITS Service Desk responded to 2514 inquiries via phone, email, or walk-in. Email: its.service.desk@carleton.ca Phone: 613-520-3700 Surveys... More

Monday, June 13, 2016

Changes are Coming to your Carleton Email Account

On June 27th, ITS will be turning off the clutter feature on your Microsoft Exchange account. Once the clutter feature has been turned off, messages will no longer be delivered to your clutter folder.  Messages that were previously going into your clutter folder will appear in your Inbox. Clutter is a feature of the... More

Thursday, May 19, 2016

ITS Infographic: April Stats

The infographic below highlights some of the activity we saw in the month of April.  Click on the image for a larger view.  Accessible transcript is included below the image. Accessible Transcript ITS Stats - What Happened in April We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative... More

Friday, March 11, 2016

An Intuitive Feature to De-Clutter Your Inbox

Flash back two years ago.  On John’s commute into work on the O-Train he scans through his emails.  He skips through industry announcements and newsletters and opens Today @ Carleton.  He scrolls past social media notifications and reads an email from a colleague. Today: John is still checking his email on his way into... More

Friday, January 22, 2016

Awareness Alert: Phishing attempt that Surfaced at Western University

Please beware of two phishing emails that circulated at Western University, one had the subject of "University Employee Payroll" and the other was targeted at Students "Work-from-home". For more information on these scams, please see the link below: http://uwo.ca/its/email/account/official_account_emails_from_its/index.html      ... More

Tuesday, January 19, 2016

Beware of Phishing email with subject: “Your account has been locked”

Beware of phishing emails circulating on campus with the subject of "Your account has been locked" and appears to be from Apple.  Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information.   This is a phishing attempt and it should be deleted immediately.... More

Monday, January 18, 2016

Public Folder Maintenance – -5pm,Fri, Jan 29

PC Outlook Users who use Exchange Public Folders - Maintenance, Jan 29-31, 2016 Maintenance will be performed on the Exchange Public Folders, the weekend of Friday, Jan 29th. Access to your Exchange email, as well as to any Shared Mailboxes, will not be affected. What are Public Folders? Public Folders are a legacy feature of Exchange for... More

Thursday, November 5, 2015

CuLearn – Slow Issues – Now Resolved

As of 1:50pm, Thurs. Nov 5th:  The problems experienced with cuLearn earlier today have now been resolved.   As of 12:45pm, Thurs. Nov 5th: Slow response rate is being experienced on cuLearn.  Clients are able to access the service, however, service is very slow.  ITS support is... More

Thursday, June 11, 2015

Upgrade of Carleton’s Exchange Email for Faculty and Staff

Carleton is moving the existing Exchange Email for Faculty and Staff service, onto Microsoft's Office 365 Cloud. Benefits This upgrade will result in essentially unlimited message storage (50GB), better protection from SPAM and malware, and support for the latest mobile devices. When The upgrade is occurring over the summer, faculty by faculty... More

Monday, April 20, 2015

Beware of phishing attempt – appears to be from Carleton University!

Beware of phishing emails circulating on campus with the subject of "Submit" and appears to be from Carleton University.  Do not reply to the message, do not click on the link within the body of the message and do not provide your email and/or account information.   This is a phishing attempt and this email should be deleted immediately.... More

Tuesday, December 2, 2014

Beware of Phishing Emails with Subject of “Administrator Help Desk”

Beware of phishing emails circulating on campus with the subject of "Administrator Help Desk".  Do not reply to the message, do not click on the link within the body of the message and do not provide your email account information.   This is a phishing attempt and this email should be deleted immediately. If you have already clicked on... More

Friday, November 28, 2014

6 Tips for improving IT security

Each individual has a responsibility for information security. Here are some simple and easy steps you can take to improve security. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious... More

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