Tuesday, July 22, 2025New Self-Service Password Reset ProcessITS is introducing a new Self-Service Password Reset service for faculty and staff CUNET accounts that makes changing or recovering your password easier at anytime and anywhere. This service allows you to: Change your password (if you still know it) Reset your password (if you have forgotten it) While our Service Desk is always... MoreMonday, July 21, 2025Discover Carleton’s New AI Resource HubArtificial intelligence is reshaping how we teach, learn, and work—and now there’s a one-stop destination to help you keep up! Carleton’s new AI resource hub is a website designed to support instructors, researchers, staff, and students as they explore the possibilities of AI in education and beyond. Whether you're curious about how to use... MoreWednesday, April 9, 2025OneDrive Storage Limits Are ComingIn response to Microsoft’s changes in global storage limits for universities and colleges, Carleton University is putting Microsoft 365 storage limits in place. Over the next few weeks, we will focus on reducing the university's OneDrive storage. We need your help to reduce our Microsoft storage footprint and better optimize our Microsoft... MoreThursday, March 6, 2025Maintain the Microsoft Authenticator: Disable Features that Auto-Offload AppsAll students, faculty and staff members should be informed of an important step they may need to take to ensure seamless access to our university's systems using Multi-Factor Authentication (MFA). Why is this important? The Microsoft Authenticator app is a vital tool for verifying your identity when accessing university services. If this app is... MoreTuesday, December 17, 2024Phishing Scams to Watch Out For During the Holiday BreakAs we approach the holiday break, ITS encourages the Carleton University community to be on the lookout for phishing scams. What are the Various Kinds of Phishing? Phishing can take many forms including some of the following: Email phishing: The most commonly used and known kind of phishing is email phishing. The culprits that... MoreThursday, December 5, 2024New VPN Requirement for Gravity FormsEffective today, all web administrators who wish to access files uploaded via Gravity Forms, or to export entries from a form, will be required to be on VPN. This applies to all administrators, including those who are physically located on campus when attempting to access or export form... MoreThursday, October 24, 2024Cybersecurity Month: Four Ways to Protect Yourself from Phishing AttacksCybersecurity Month takes place each October, and this year ITS is sharing tips to help keep the Carleton University community cyber safe. One of the most widely observed kinds of cyberattacks is phishing, a type of cyberattack where attackers use fraudulent emails, SMS texts and phone calls to solicit sensitive information or deploy malicious... MoreTuesday, October 8, 2024Communications Hub Provides a Strategic Lens in Support of Finance and Administration GoalsWith the goal of supporting the Finance and Administration Strategic Plan, ITS developed and launched its internal Communications Hub in early 2024. The hub adds a strategic lens to any communication that leaves ITS and provides a consistent communications approach, ensuring our partners and colleagues experience ITS as professional, innovative,... MoreMonday, October 7, 2024IT Policies Streamlined to Provide Practicable Guidance to StakeholdersFollowing recommendations from the 2020 Distributed Computing Audit, the university committed to significantly reduce and streamline IT policies to provide practicable guidance to all Carleton IT stakeholders. To achieve this outcome, consultations with key stakeholders were undertaken between 2021 and 2022, with policy development and approval... MoreFriday, October 4, 2024Digital Steering Committee Launched, Total Cost of Ownership Lens AdoptedFollowing the launch of our Digital Strategy and Roadmap in 2023, the first meeting of the renewed Digital Steering Committee (DSC) was held in Fall 2023 with representation from senior leaders across campus. During the initial meeting, DSC members received a governance update before learning more about cybersecurity and the Enterprise Resource... MoreThursday, October 3, 2024Information Security Interest Group Provides an Open Forum for Cybersecurity Professionals and StakeholdersThe Information Security Interest Group (ISIG) meets monthly to discuss new initiatives and updates relating to cybersecurity on campus. Led by ITS, the ISIG group contains members of Carleton’s Computing Service Units (CSUs) and aims to provide this group with information about key security developments at Carleton, while relaying up-to-date... MoreWednesday, October 2, 2024New CIO Engagement and Communications Strategy EnactedTo effectively engage and communicate with internal and external stakeholders, ITS has developed an Engagement and Communications Strategy for the CIO. The strategy will work to enhance visibility and accessibility of the CIO, foster a culture of open communication and collaboration, and ensure alignment with the university’s strategic... MoreTuesday, October 1, 2024Research Computing Services Marks 10-Year Anniversary2024 marks the 10-year anniversary of the Research Computing Services (RCS) team within Information Technology Services (ITS). RCS provides the Carleton University research community a broad range of supports, and works closely with researchers to develop purpose-built software that furthers their research programs. RCS assists Carleton research... MoreMonday, September 30, 2024cuTheme and RDS Coalesce Ahead of Campus-Wide RolloutcuTheme, Carleton University’s new web template with an enhanced design, feel and functionality, grew a great deal in 2023-2024. Powered by WordPress and its new Gutenberg editor, cuTheme is underpinned by the Raven Design System (RDS) which provides web managers across the university with a common, block-based visual language. RDS was developed... MoreFriday, September 27, 2024Advanced Protection Features Boost Existing Cybersecurity DefencesSeveral advanced protection features were added to ITS’s existing suite of cybersecurity defences during the 2023-2024 academic year. Microsoft Extended Detection and Response (XDR), formerly Microsoft Defender, went live in August 2023 and is now helping ITS better identify, detect and investigate advanced threats directed at Carleton... MoreThursday, September 26, 2024Students: Enter our Cybersecurity Month Contest for a Chance to Win a Power Bank and More!Students! This is your chance win a Power Bank or a Ravens swag pack during Cybersecurity Month! Two Chances to Win You can enhance your chances of winning by enrolling in two different ways. 1. Enrol in our Brightspace Security Awareness Course Enrol in our Security Awareness Course through Brightspace and complete at least... MoreThursday, September 26, 2024UPS Upgrade Helps Minimize Service DisruptionsITS has made infrastructure changes that gives the university a proactive stance against increasingly volatile weather events, as well as power disruption from other sources. Uninterruptible Power Supply (UPS) upgrades in both the Pigiarvik (PKDC) and MacOdrum Library (MLDC) data centres provide backup power and minimize service disruptions. In a... MoreWednesday, September 25, 2024Digital Workplace Strategy Enhances Automation, Business Intelligence and AIITS worked to develop its digital workplace strategy throughout 2023-2024, with several transformative initiatives powered by Microsoft 365 tools under way. Automation of recurring internal processes is being built through Power Automate, while self-serve business intelligence through Power BI is poised to speed up internal reporting procedures.... MoreTuesday, September 24, 2024Discovery Phase Launched for Enterprise Resource Planning ModernizationThe discovery phase of the Enterprise Resource Planner (ERP) modernization project was launched in 2023-2024. Enterprise Resource Planning systems are comprehensive and integrated software solutions used by organizations to manage, streamline and automate administrative processes and functions across departments while centralizing data to enhance... MoreMonday, September 23, 2024Elevating Our Engagement with IT Sector Leaders and OrganizationsDuring the academic year 2023-2024, ITS spent a considerable amount of time and effort engaging with sector leaders and organizations in post-secondary education, cybersecurity and research. Valerie Turner, Chief Information Officer, served as: Chair of the Ontario University Council of Chief Information Officers (OUCCIO), a member of the Ontario... MoreFriday, September 20, 2024Apprendo Boosts Professional Development and Micro-CredentialsIn spring 2024, Carleton University’s first professional development and micro-credential courses opened for registration using the Apprendo platform. The project to implement Apprendo, carried out with joint effort by the Office of the Vice-President (Students and Enrolment) and Information Technology Services, represents a significant step... MoreThursday, September 19, 2024Microsoft Copilot is the University’s Recommended Generative AI PlatformDo you use ChatGPT or another generative AI platform for university business? If so, you may not realize that university owned data is being ingested by the large language model and potentially used to train it. Copilot is Microsoft's branding for its suite of genAI products. Free Copilot, aka Microsoft 365 Copilot Chat m365.clould.microsoft/chat... MoreThursday, September 19, 2024StarRez Provides One-Stop Solution for Housing and Residence Life ServicesStudents moving into residence for the 2024-2025 academic year experienced a modern, streamlined approach to selecting their rooms, and even choosing their roommates, thanks to the newly implemented StarRez system. StarRez, a user-friendly and reliable Residence Information System solution, has replaced and enhanced multiple existing services... MoreWednesday, September 18, 2024New Collaborative Health Record Launched by Health and Counselling ServicesIn May 2023, Carleton University's Health and Counselling Services introduced the Collaborative Health Record (CHR), an exciting, comprehensive, all-in-one platform designed to facilitate appointment booking and communication between students and their providers. CHR empowers students to effortlessly book appointments, receive timely reminders and... MoreTuesday, September 17, 2024ITS Year in Review for 2023-2024 LaunchedITS is proud to launch its Year in Review for 2023-2024. This report showcases some of our achievements in the last fiscal year, each aligning with the Commitments and Pathways Forward of the Finance and Administration Strategic Plan for 2023-2028. We have much to celebrate, from joint efforts like StarRez and the Collaborative Health Record... MoreFriday, August 16, 2024Students Can Now Self-Enrol in MFATo enhance the security of the entire Carleton University community, students, faculty and staff are being enrolled in Microsoft MFA. During the Fall 2024 semester, undergraduate students will automatically begin seeing prompts to set up MFA when they attempt to log into Microsoft 365 services using their MyCarletonOne password. However, students... MoreMonday, June 24, 2024Graduate Students to Be Onboarded to Microsoft MFAThis summer, graduate students will begin seeing prompts to set up multi-factor authentication (MFA) when they attempt to log into Carleton University services (i.e. Carleton 360, Central etc.) with their MyCarletonOne password. Microsoft MFA is Carleton’s solution that protects accounts and allows users to securely access university systems... MoreThursday, June 20, 2024Carleton’s New cuTheme Web Template is Rolling OutcuTheme, our new web template, has been rolled out to select web managers across campus as part of a pilot phase. Powered by WordPress and its new editor, Gutenberg, cuTheme enhances the look, feel and functionality of Carleton’s websites, while also providing a streamlined block-based editing experience that allows web managers to build pages,... MoreFriday, March 22, 2024New Microsoft Teams App is AvailableA new version of Microsoft Teams was released by Microsoft on March 31, 2024. Microsoft has indicated that all users of the “classic Teams” app will be automatically prompted to switch to the “new Teams” app on that date. The new interface is very similar, but the app is expected to run much faster... MoreWednesday, March 6, 2024Update Your iPhone and iPad As Soon As PossibleApple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone or iPad, ITS recommends you update your Apple devices to the most current versions (iOS 17.4 and iPadOS 17.4) as soon as possible to remain secure. Read Apple's instructions on how to update your... MoreThursday, December 14, 2023Holiday Tech Tips from Information Technology ServicesWe would like to share a few tech tips to consider before the university closes for the holidays. First, keep in mind that leaving your computer on and unattended for a prolonged period can create an opportunity for threat actors to access it. It’s also not great for the environment. Please keep yourself and... MoreWednesday, October 18, 2023Think Before You Scan: Protect Yourself from Malicious QR CodesQuick response (QR) codes are small white squares with two dimensional black markings, similar in look to a barcode. QR codes became more popular and widely used during the COVID-19 pandemic, offering touchless transactions, such as replacing paper menus with a QR code that displays the online menu when scanned. QR codes have also... MoreWednesday, October 4, 2023Cyber Security Month 2023 is Here!Students! This is your chance win a pair of AirPods or one of two Ravens swag packs during Cyber Security Month contest. Cyber Security Month is back this October! It’s a chance to educate citizens about how to stay safe and cyber aware while they work and live online. Watch this website, the Carleton... MoreWednesday, September 27, 2023Be Aware of Extortion Scam EmailsAn extortion scam email is currently circulating through the Carleton community. These scams typically attempt to convince you that your email or computer has been compromised and accessed by the scammer. The From address of the email may be spoofed to look like the email came from someone you know or even from your... MoreThursday, August 24, 2023Exploring Gartner Campus Access Features Offered to the Carleton CommunityDid you know that Carleton University subscribes to Campus Access for Gartner Clients in Higher Education? Faculty members, students and staff can log into to this great research resource by visiting the Gartner Research Campus Access page on the MacOdrum Library website. Gartner is a leading provider of research and analysis on the global... MorePage 1 Page 2 Page 3 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364