Friday, March 22, 2024New Microsoft Teams App To Be Available on March 31A new version of Microsoft Teams will be released by Microsoft on March 31, 2024. Microsoft has indicated that all users of the “classic Teams” app will be automatically prompted to switch to the “new Teams” app on that date. The new interface is very similar, but the app is expected to run much faster while providing a more... MoreWednesday, March 6, 2024Update Your iPhone and iPad As Soon As PossibleApple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone or iPad, ITS recommends you update your Apple devices to the most current versions (iOS 17.4 and iPadOS 17.4) as soon as possible to remain secure. Read Apple's instructions on how to update your... MoreTuesday, February 20, 2024Threat Actors Trying to Use You Against CarletonIn the summer of 2023, Carleton University implemented a new, more resilient multi-factor authentication (MFA) solution that is available to all students, faculty and staff. This has had an impact, because we have seen a reduction in stolen passwords being used to send phishing emails from Carleton accounts or for other malicious... MoreThursday, February 15, 2024Pigiarvik Data Centre Upgrades Completed SuccessfullyTo increase resiliency and ensure service continuity, ITS will conduct a critical upgrade to the uninterruptible power supply (UPS) in the Pigiarvik Data Centre (PKDC) over the weekend of Feb. 24 and 25, 2024. Power to the PKDC will be shut down to facilitate this work, resulting in a number of service outages during... MoreThursday, December 14, 2023Holiday Tech Tips from Information Technology ServicesWe would like to share a few tech tips to consider before the university closes for the holidays. First, keep in mind that leaving your computer on and unattended for a prolonged period can create an opportunity for threat actors to access it. It’s also not great for the environment. Please keep yourself and... MoreWednesday, December 6, 2023Jira Unavailable Due to MaintenanceUpdate 2: 11:12 a.m. on December 7, 2023 Restoration work continues on the Jira system and it remains unavailable at this time. Our next update will be provided by 4 p.m. Those in need of IT assistance can reach the Service Desk by email at its.service.desk@carleton.cabetween 8:30 a.m. and 4:30 p.m. Service by phone... MoreWednesday, October 18, 2023Think Before You Scan: Protect Yourself from Malicious QR CodesQuick response (QR) codes are small white squares with two dimensional black markings, similar in look to a barcode. QR codes became more popular and widely used during the COVID-19 pandemic, offering touchless transactions, such as replacing paper menus with a QR code that displays the online menu when scanned. QR codes have also... MoreWednesday, October 4, 2023Cyber Security Month 2023 is Here!Students! This is your chance win a pair of AirPods or one of two Ravens swag packs during Cyber Security Month contest. Cyber Security Month is back this October! It’s a chance to educate citizens about how to stay safe and cyber aware while they work and live online. Watch this website, the Carleton... MoreWednesday, October 4, 2023Students: Enter our Cyber Month Contest for a Chance to Win AirPods and More!Students! This is your chance win one of two pairs of AirPods or a Ravens swag pack during Cyber Security Month! Two Chances to Win You can enhance your chances of winning by enrolling in two different ways. 1. Enrol in our Brightspace Security Awareness Course Enrol in our Security Awareness Course through Brightspace... MoreWednesday, September 27, 2023Be Aware of Extortion Scam EmailsAn extortion scam email is currently circulating through the Carleton community. These scams typically attempt to convince you that your email or computer has been compromised and accessed by the scammer. The From address of the email may be spoofed to look like the email came from someone you know or even from your... MoreTuesday, September 12, 2023Update Your Apple Devices As Soon As PossibleApple has released new updates to its operating systems to patch newly discovered zero-day vulnerabilities. If you have an iPhone, iPad or Mac, ITS recommends you update your Apple devices to the most current versions (iOS 16.6.1, iPadOS 16.6.1 and macOS Ventura 13.5.2) as soon as possible to remain secure. Update your iPhone or... MoreFriday, September 8, 2023Need Help Migrating to Azure MFA? Come to a Pop-Up Help Desk!By September 30, 2023, all faculty and staff members must migrate themselves from Duo to Azure multi-factor authentication (MFA) by visiting this page and following the migration steps. If you need help with the migration, come to one of our Pop-Up Help Desks on September 18, 19, 20, 25 or 29 for in-person assistance. Pop-Up... MoreThursday, August 24, 2023Exploring Gartner Campus Access Features Offered to the Carleton CommunityDid you know that Carleton University subscribes to Campus Access for Gartner Clients in Higher Education? Faculty members, students and staff can log into to this great research resource by visiting the Gartner Research Campus Access page on the MacOdrum Library website. Gartner is a leading provider of research and analysis on the global... MoreThursday, July 27, 2023Microsoft 365 to Replace Microsoft Office at CarletonMicrosoft is ending support for Office 2016 and 2019. Additionally, the current version of Microsoft Office has been renamed to Microsoft 365 to reflect its growing collection of productivity apps. In order to remain on a supported version, ITS will begin installing Microsoft 365 on all Carleton-provided work PCs that are attached to the CUNET... MoreThursday, July 20, 2023Changes Are Coming to MFA and VPN for All Faculty and Staff Beginning TodayMicrosoft Azure Multi-Factor Authentication (MFA) is replacing Duo MFA at Carleton University. Beginning today, July 20, 2023, all faculty and staff members are invited to begin migrating themselves from Duo MFA to Azure MFA. Additionally, users of the VPN will see user interface changes with a new look, feel, VPN profile and functionality... MoreThursday, June 8, 2023Some Software Services Unavailable or Degraded on June 10A software update on Saturday, June 10 will impact a number of services between 8 a.m. and 9 p.m. Software that will be unavailable during this time includes: Banner / FAST / Carleton Central Achieve/DARS Carleton 360 (CRM) eShop Services MyCarleton One (MC1) Activation & Password Resets Banner Document Management (BDM) Travel & Expense... MoreMonday, June 5, 2023Faculty Members Can Now Request Licenses for the Overleaf LaTeX EditorResearch Computing Services (RCS) has acquired 200 licenses for Overleaf, a collaborative online LaTeX editor used for writing, editing and publishing scientific and academic documents. Faculty members can see details and request a license by visiting our internal Overleaf request page. (After clicking the link, you may be prompted to sign in with... MoreThursday, May 25, 2023Launching our Year in Review for 2022/23ITS is proud to launch its Year in Review for 2022/23, available now at Carleton.ca/its-year-in-review. We are pleased to present this report showcasing some of our achievements and undertakings in the last fiscal year. Looking back at ITS’s efforts and successes over the last year, three main themes begin to emerge: Academic and Learning... MoreThursday, May 25, 2023Year in Review: New Mobile App Enhances Student ExperienceIn early 2023, Carleton University launched its new Carleton Mobile app for students, refreshing an application originally launched in 2011 to provide quick access to essential student systems and services. As Taylor Smith, Manager of Student Social Initiatives (Web/Digital), explained, "the impetus for the new app was to reimagine how we could... MoreThursday, May 25, 2023Year in Review: Campaign Monitor Launch Modernizes Carleton’s Mass Emailing CapabilitiesCarleton has brought its email game to a new level with the recent licensing of Campaign Monitor. Officially launched in Fall 2022, Campaign Monitor is a user-friendly, email marketing software that is used to conveniently broadcast email content in bulk. Campaign Monitor and Carleton Campaign Monitor fulfills the university’s need for a modern,... MoreThursday, May 25, 2023Year in Review: Researchers Served Well by RCS ShareFile Storage SolutionRCS ShareFile, launched in 2021, is proving to be a popular storage solution for Carleton University’s research needs. Offered by the Office of the Vice-President, Research International (OVPRI) and Information Technology Services (ITS) through Research Computing Services (RCS), ShareFile is a secure, online file sharing platform for... MoreThursday, May 25, 2023Year in Review: ITS Rolls Out Advanced Email and Antivirus ProtectionsDid you know that a large percentage of cyber security threats originate through email? If you’ve ever clicked on an unsolicited email attachment from an unknown sender, your chances of downloading malware skyrockets. This is something the information security professionals in Information Technology Services (ITS) are acutely aware of. In an... MoreFriday, May 19, 2023The Importance of Smartphone SecurityIt is without a doubt that smartphones have become an integral part of our lives, from allowing us to check the weather within seconds to making calls. But with all the convenience that smartphones provide us with, we must be wary of their risks. As a smartphone user, it is crucial to be conscious... MoreWednesday, April 26, 2023ITS Leader Speaks About Social and Economic Impacts of AI During Data Day EventValerie Turner, AVP (IT) and Chief Information Officer (CIO), spoke during a plenary session at Carleton University’s Data Day 9.0 event on April 25, 2023. She was joined by fellow panelists Robin Grosset of Mindbridge AI and Andrew Price of Amazon Web Services for a discussion on Disruptive AI and its Economic Impact. The... MoreTuesday, April 4, 2023Increasing Carleton’s Research Computing Capacity with GPU AcquisitionsCarleton is enhancing its fleet of research-ready Graphical Processing Units (GPUs). Carleton’s Research Computing Services (RCS), which provides researchers with the support, expertise, and resources necessary to conduct research computing at Carleton, has recently acquired four servers housing eight GPUs each. Two of the new servers were... MoreWednesday, February 22, 2023Digital Strategy and Roadmap at a Glance Now AvailableCarleton University recently launched its inaugural Digital Strategy and Roadmap. As an additional resource, a Digital Strategy and Roadmap at a Glance is now... MoreTuesday, February 21, 2023Carleton Appoints New AVP (IT) and Chief Information Officer (CIO)Valerie Turner will join Carleton University on Monday, March 13, 2023 as the new Associate Vice-President (IT) and Chief Information Officer (CIO). Valerie is a senior leader with extensive technology, HR and business experience in the post-secondary, as well as the public and private sectors. She comes to Carleton from the City of Ottawa,... MoreTuesday, February 14, 2023IOS 16.3.1, MacOS 13.2.1 : Update your iPhone, iPad, or MacIf you only do two things to secure your Apple device(s) against malware, make them: Have a passcode; and Keep your OS up to date! How? On your iPhone or iPad: Settings > General > Software Update… On your Mac: Apple menu > About this Mac > Software Update… Latest OS versions Released 13 Feb 2023: IPHONE:... MoreWednesday, January 18, 2023Carleton University Launches Digital Strategy and RoadmapThe first Carleton University Digital Strategy and Roadmap officially launches today. This strategy has been developed over two years, and reflects insights and feedback from more than 1,000 students, faculty and staff who participated through consultations, an online feedback form and social... MoreThursday, January 12, 2023YouTube Short: Meet Our Web Services TeamCurious about meeting the amazing people behind our Web Services team? Co-op student Quinn introduced the team by way of an incredible YouTube Short using Illustrator, After Effects, and Premiere Pro. Watch it below! "Over the course of making this video, I've taught myself to use Illustrator, After Effects, and Premiere Pro," said... MoreMonday, January 9, 2023New Carleton Mobile AppCarleton University is pleased to announce the launch of the new Carleton Mobile app. Having first launched in 2011, there has been a growing need to modernize Carleton Mobile and take advantage of new technologies and capabilities to further enhance the overall student experience. The new Carleton Mobile has been redeveloped using modern... MoreWednesday, December 14, 2022Tip: Secure your iPad, iPhone, Mac. Keep your OS up to dateIf you can do just two things to secure your device(s), make them: Have a passcode; and Keep your OS up to date! What to do? On your iPhone or iPad: Settings > General > Software Update… On your Mac: Apple menu > About this Mac > Software Update… Latest OS versions Released 14 Dec 2022:... MoreFriday, December 9, 2022Beware of Phishing AttemptsDuring this time of the year, especially while we are heading towards the holiday season, the number of phishing messages has increased greatly. ITS wants to remind all members of the Carleton community to be extra vigilant with any email messages you receive, or any websites that you visit. Phishing attempts may... MoreTuesday, December 6, 2022New Video Outlines Signs of a Phishing AttackITS has published its first ever YouTube Short, and it's all about phishing! Watch it below and then feel free to give us a like and follow! The video was created using Adobe Illustrator and After Effects by Isaac, a co-op student working in Web Services. Isaac has long had an interest in... MoreMonday, December 5, 2022Zoom Minimum Version Update Coming in JanuaryOn Jan. 4, Carleton Zoom users will be required to update their Zoom desktop client and mobile apps to the latest version. These minimum version updates ensure that you receive the newest features, as well as any privacy and security... MorePage 1 Page 2 Page 3 … Page 25 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364