Wednesday, September 25, 2013

Be Wary of Unsolicited Emails

Be wary of unsolicited email that asks for personal information, or tries to convince you to click on a web link to update personal information.  These are often  phishing emails. How can you tell if an email is a phishing attempt? It asks you for your password or directs you to a webform asking... More

Friday, September 20, 2013

CuLearn Issues – Resolved!

There was a brief service disruption on cuLearn this afternoon starting at 2:40 PM.  Full service was restored at 2:50... More

Friday, September 20, 2013

A Few Stats [INFOGRAPHIC]

Here in ITS we have a lot of stats. Stats on wireless usage, hits to Carleton websites, calls into the Service Desk, virus activity, and more. Below are just a few stats and an overview of our seven departments. (Click on the image for a larger... More

Wednesday, September 18, 2013

Intermittent Access & Performance issues – Multiple Services – Now Resolved!

The intermittent access and performance issues experienced yesterday should now be resolved.  ITS will continue to monitor all systems throughout the day. Experiencing technical issues?  Here's what you should... More

Tuesday, September 17, 2013

Having technical difficulties? Here’s what you should do

If you're having a technical problem, or notice that a service is down, ITS is here to help. First Check our Service Alerts page Planned maintenance will be posted on our service alerts page along with any unforeseen outages.  We try to update it as soon as we know of the outage/issue.   If you... More

Monday, September 16, 2013

Top 5 IT Security Tips [INFOGRAPHIC]

Below is our latest infographic on the top 5 IT security tips.  Click the image for a larger view.  See more... More

Wednesday, September 11, 2013

New Grad Students Website

Web Services worked with the  Faculty of Graduate and Postdoctoral Affairs to launch a new Graduate Student website. Grad Students can easily navigate the site which has the most up-to-date information about key resources such as thesis requirements, awards and funding information and professional development opportunities (Grad Navigate). As... More

Wednesday, September 4, 2013

Visit the new Undergraduate Admissions website

Web Services has worked with Admissions to design and launch a new Undergraduate Admissions website! It features a fresh new look, a reorganized How to Apply section, an updated Ask Carleton resource, and enhanced program and website search tools. You can view our wide selection of videos in our video gallery and find out... More

Tuesday, September 3, 2013

cuLearn has been Upgraded

Over the weekend cuLearn received its annual upgrade.  These annual upgrades are a means of continually improving the system. The overall look and feel is very similar to the previous version, only with a modernized look and a simplified, intuitive interface.  It is also responsive, accessible, and faster. Some of the improvements in this... More

Tuesday, August 20, 2013

Phishing Attempt: ‘News/Update’ appears to be from Carleton University

If you have received an email with the subject of  'News/Update' and/or appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it.  This is a phishing email and should be deleted immediately. If you have already clicked on the link or... More

Wednesday, August 14, 2013

Link your voicemail to email: Advance Voicemail service for Staff

Voice Services now offers Advanced Voicemail.  With this service Carleton staff can receive  a copy of their voicemail messages in their email inbox and more. With this feature, you can: check voicemails from your email in the form of .wav files; this is useful when you are out of the office eliminate costs associated... More

Monday, August 12, 2013

New Features coming to cuLearn

On Saturday, August 31st, cuLearn will be getting its annual upgrade.  These annual upgrades are a means of continually improving the system. The upgrade is both to the core (going from Moodle 2.1 to 2.4) and to the functionality.  The overall look and feel with be very similar to the current version, only with... More

Tuesday, August 6, 2013

Enhancements coming to cuLearn this Fall

On Saturday August 31st, cuLearn will be getting its annual upgrade.  These annual upgrades are a means of continually improving the system. The upgrade is both to the core (going from Moodle 2.1 to 2.4) and to the functionality.  The overall look and feel with be very similar to the current version, only with... More

Wednesday, July 31, 2013

Phishing Attempts: “IT Requirement” or “ATTENTION”

If you have received an email with the subjects of  either  'IT Requirement' or ‘ATTENTION’ and which appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. These are both phishing emails and should be deleted immediately. If you have already... More

Friday, July 26, 2013

Windows XP Support Ending August 19

Effective August 19, 2013, ITS will no longer support Windows XP computers connected to Carleton's network (CUNET). If your workstation is still running Windows XP: to avoid any disruption or access to your system, please contact the ITS Service Desk today to migrate to Windows 7. For more information, please visit... More

Tuesday, July 23, 2013

8 Tips to protect your email from phishing [INFOGRAPHIC]

In the last infographic, we provided statistics on phishing attempts and talked about what ITS  does to help protect your email. What can you do to protect your e-mail from phishing? Here are some... More

Monday, July 22, 2013

ITS Launches new Tool to help connect to CU-Wireless

On August 25, 2013 Carleton’s CU-Internet service is retiring due to the lack of encryption and security. People who are using the CU-Internet service must switch to Eduroam or CU-Wireless, Carleton’s secure, encrypted wireless services. To help first-time users connect to CU-Wireless, ITS has launched a new wireless setup tool called... More

Monday, July 22, 2013

Be aware of phishing attempts [INFOGRAPHIC]

Do you know that over 80% of the email sent to Carleton email addresses from the Internet is Spam? Moreover, more than 500 million phishing e-mails appear in user inboxes everyday. This infographic shows you what ITS does and recommends to prevent phishing attempt. 8 Tips to protect your email from phishing [INFOGRAPHIC] is... More

Friday, July 19, 2013

The Power of the Web for University Bound Students [INFOGRAPHIC]

Did you know that high school students applying to university take a school's website into heavy account when thinking about applying? Check out all the stats in the infographic below, based on this report, to see how their habits can help improve your... More

Thursday, July 18, 2013

cuLearn is Back Online

cuLearn is now back online.  Service will be monitored for the rest of the day and tomorrow morning. Investigation into cause will be ongoing. If you experience any further issues, please contact the ITS Service Desk. Issues are currently being experienced with cuLearn.  Login attempts are timing out. ITS support is... More

Thursday, July 18, 2013

Electrical Power Reduction July 19 – 20

Facilities Management and Planning (FMP) request that everyone shut down their computers and turn off all unnecessary electrical equipment before leaving campus on Friday, July 19. The power reduction is necessary to allow FMP to perform maintenance on the main incoming high voltage electrical switchgear in the Bronson substation. FMP will be... More

Wednesday, July 17, 2013

How to Set Up Your MyCarletonOne Account [INFOGRAPHIC]

If you're a new student, follow the steps below to set up your MyCarletonOne account. If you are having issues logging in or setting up your account, please contact the ITS Service Desk at (613) 520-3700 for immediate assistance during business hours, or by email at... More

Wednesday, July 10, 2013

Before you buy an iPad, smartphone, tablet or laptop

The right device for you plays well with your other devices, your workplace applications, and your colleagues. Before you buy an iPad, smartphone, tablet or laptop, consider contacting the iTeam to set up a consultation. We can help you choose which model, how much memory, and whether to go with WiFi or 3G. We may even... More

Tuesday, July 9, 2013

Robertson Hall Power Management Services

FMP and Honeywell along with ITS have implemented IT upgrades at each workstation in Robertson Hall. These upgrades are energy saving features through the use of Smart Strip Power Bars and Computer Sleep software. The following power management services will be enabled in Robertson Hall on July 10th. Smart Strip Power Bars These power... More

Monday, July 8, 2013

CU-Internet Service is being Retired

On August 25 ITS will be retiring the CU-Internet service due to the lack of encryption and security in this method. To encourage people to start using CU-Wireless or Eduroam, beginning July 14: CU-Internet session will be limited to 30 minutes A new service called XpressConnect will be introduced to help people configure CU-Wireless... More

Friday, July 5, 2013

For new students: Account signup will be Offline during Key Registration Times

For new students: MyCarletonOne and Carleton Email signup in Carleton Central will be turned off during key registration times.  Students attempting to sign up will see a message indicating when the sign up process will resume. MyCarletonOne and Carleton Email signup in Carleton Central will be unavailable: Monday, July 8, 2013, 8:30 am -... More

Tuesday, July 2, 2013

Top 10 Tips to Protect Yourself Online

The Internet is not a safe place. There are viruses, hackers, and a multitude of identity theft scams; yet everyday we use the Internet as a primary means of communication. Top 10 tips to protect yourself online Never share your passwords. If someone does not have a password to gain access to a resource,... More

Wednesday, June 26, 2013

Carleton Newsroom website wins award for Best News Site

We are pleased to announce that the Carleton Newsroom website has won this year’s eduStyle Higher-ed Web Awards under the Best News Site category. The Carleton Newsroom site was judged as the Best News Site by both the edustyle judges and the public. The eduStyle Higher-ed Web Awards recognize the best work in college... More

Wednesday, June 26, 2013

Going on vacation? Don’t forget to set your out of office messages

Are you taking vacation soon? Keep colleagues and clients informed about your absence while on vacation by changing your voicemail and turning on your Out of Office email. Changing your voicemail Instructions Dial 4000, then enter your passcode. Press 8 for User Options. Press 4 to access your greeting. Press 7 to record your... More

Wednesday, June 26, 2013

ITS presents at CANHEIT2013: presentations overview

This year’s CANHEIT (Canadian Higher Education Information Technology) Conference was the largest ever with: 600+ IT attendees from across Canada (26 from ITS) 70+ ITS and decentralized IT volunteers from Carleton and OttawaU (21 from Carleton’s ITS) 50+ sponsors 70+ presentations (4 of which were from ITS) 3 exceptional keynote speakers... More

Tuesday, June 18, 2013

Protect Against USB Data Theft [INFOGRAPHIC]

USB data theft in the workplace is a growing concern. USBs and other portable devices (smartphones, iPods, external hard drives) are often not protected properly against theft. Follow these four simple tips we've prepared to ensure that your devices are safe and protected. We've also included some statistics to demonstrate the importance of... More

Monday, June 17, 2013

Use a USB? Protect Your Data with these 4 Tips

The portability of data in the digital age is convenient, however, small portable devices (USB/Flash drives, smart phones, iPods, and portable hard drives) are often not protected appropriately. If the device is lost or left unattended, the data on the device is at risk. To mitigate the risk associated with using these devices, we... More

Monday, June 10, 2013

The CANHEIT Files – How to be an IT Commstar

CANHEIT 2013 is here! From June 9-12, ITS team members will put on four presentations at the CANHEIT 2013 conference, which promotes Exceptional Ideas in higher education IT (click here for a full introduction). Here is your final sneak peek of what's to come from our great presenters! On Tuesday, June 11th, Mary Kathryn... More

Friday, June 7, 2013

Phishing Attempt: ©2013 WEBMASTER VERIFICATION

If you have received an email with the subject  of  ' ©2013 WEBMASTER VERIFICATION ' ,  do not click on the link within the body, do not provide your email account details and do not reply to it. This is a phishing email and should be deleted immediately. If you have already responded to this email, please change... More

Wednesday, June 5, 2013

Phishing Attempt: ‘User Quarantine Release Notification’

If you have received an email with the subject 'User Quarantine Release Notification',  do not provide your email account details and do not reply to it. This is a phishing email and should be deleted immediately. If you have already responded to this email, please change your password immediately. How can you tell if an email is... More

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