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Monday, June 3, 2013

The CANHEIT Files – SCCM

From June 9-12, ITS team members will put on four presentations at the CANHEIT 2013 conference, which promotes Exceptional Ideas in higher education IT (click here for a full introduction). Each week in anticipation, we will give you a sneak peek of what's to come from our great presenters! On Monday, June 10th, Pierre... More

Monday, May 27, 2013

The CANHEIT Files – Attack of the Tablets

From June 9-12, ITS team members will put on four presentations at the CANHEIT 2013 conference, which promotes Exceptional Ideas in higher education IT (click here for a full introduction). Each week in anticipation, we will give you a sneak peek of what's to come from our great presenters! On Monday, June 10th, Ben... More

Friday, May 24, 2013

Phishing Attempt: “Re-Validate Your MailBox”

If you have received an email with the subject of  'Re-Validate Your MailBox'  do not click on the link in the body of the message, do not provide your email account details, and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link... More

Tuesday, May 21, 2013

The CANHEIT Files – All About Accessibility

From June 9-12, ITS team members will put on four presentations at the CANHEIT 2013 conference, which promotes Exceptional Ideas in higher education IT (click here for a full introduction). Each week in anticipation, we will give you a sneak peek of what's to come from our great presenters! On Tuesday, June 11th, Danny... More

Thursday, May 16, 2013

The CANHEIT Files

In only a few short weeks, the 2013 CANHEIT conference will be upon us. On June 9-12, hundreds of Higher Education IT employees from across Canada will come together to learn, inspire, and network. Co-hosted by Carleton and uOttawa, CANHEIT 2013 is all about Exceptional Ideas for a changing world. Did we mention that... More

Monday, May 13, 2013

WebCT is Now Retired

The EDC and ITS are pleased to report that on May 10th, Carleton retired WebCT. While WebCT has served Carleton well in the past, the product is at the end of its life cycle and will no longer be updated.  After an extensive review and evaluation, cuLearn was selected as Carleton’s new Learning Management... More

Friday, May 10, 2013

iPads in the Workplace

If you’re considering a iPad for work, or already working with one, let Carleton’s very own iTeam lead you through a whirlwind introduction to using iPads in the workplace. Date: Thursday, May 30 Time: 10:00 - 11:30 Where: 608 Robertson Hall The iTeam will touch on many topics to make your iPad or iPhone... More

Thursday, May 9, 2013

Phishing Attempt: Re: Mail Compromise Verification To All Staff/Student/Employee

If you have received an email with the subject of  'Mail Compromise Verification To All Staff/Student/Employee'  do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or responded... More

Wednesday, May 8, 2013

WebCT Retires This Friday

On May 10th, Carleton will retire WebCT and embrace cuLearn as our sole Learning Management System. While WebCT has served Carleton well in the past, the product is at the end of its life cycle and will no longer be updated.  After an extensive review and evaluation, cuLearn was selected as Carleton’s new Learning... More

Monday, May 6, 2013

Convert to VoIP before Sept 1 to avoid Service Fee

Over the past five years, ITS Voice Services has been working with campus administrators to switch to VoIP telephones.   To encourage migration, the $75 service fee associated with converting a standard phone to VoIP was waived. With over 90% of Carleton’s desktop phones converted to VoIP, Voice Services will soon be reinstating this service... More

Friday, May 3, 2013

WordCamp Ottawa Recap

This past Saturday, April 27th, WordCamp Ottawa was held at the University of Ottawa. The event was a great success, and involved everything WordPress. Both experts and newbies came together to speak, listen to speakers, volunteer, network, and have a great time talking about WordPress! How was ITS involved? Three members of the Web... More

Thursday, May 2, 2013

Carleton Events Calendar – We Want Your Feedback!

Web Services and the Department of University Communications are redeveloping the Events Calendar and they want your input!  They are looking for: Things you wouldn’t want to see changed. Things you don’t like about the current Events Calendar. Features you’d like to see in the new Events Calendar. Send us your suggestions via this... More

Friday, April 19, 2013

Campus Card Services Restored!

At approximately 3:00 PM, Thursday April 18, 2013, hardware problems were experienced with one of the Campus Card Servers.  While no data was lost, the majority of the Campus Card services were not accessible until the issue was resolved.  The following services continued to operate in offline mode: Photocopying Printing dining Services... More

Thursday, April 18, 2013

Phishing Attempt with Subject of “Carleton Emergency Notice”

If you have received an email with the subject of  'Carleton Emergency Notice' and which appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on... More

Friday, April 12, 2013

WebCT Retirement: What you need to know

The EDC and ITS are pleased to report that on May 10, Carleton will retire WebCT and embrace cuLearn as our sole Learning Management System. While WebCT has served Carleton well in the past, the product is at the end of its life cycle and will no longer be updated. After an extensive review... More

Wednesday, April 10, 2013

5 Things You Need to Know about the Upcoming WebCT Retirement

WebCT will not be available after May 10, 2013. All core course content is backed up and archived. You need to request access to older courses. Assignment and quiz submissions, discussions and emails are among the items YOU will need to back up. - Information for instructors - Information for students The EDC offers... More

Friday, April 5, 2013

Coming Soon: New Features for Carleton Mobile

The newest release of the Carleton Mobile App (version 1.3) will be available on April 10 in the Apple and Android app stores. In this version we’ve incorporated some new features and addressed a number of usability recommendations based on the feedback we have been receiving. In addition to a number of bug fixes,... More

Friday, April 5, 2013

WebCT Retirement Date Approaching

The EDC and ITS are pleased to report that on May 10th, Carleton will retire WebCT and embrace cuLearn as our sole Learning Management System. While WebCT has served Carleton well in the past, the product is at the end of its life cycle and will no longer be updated.  After an extensive review... More

Thursday, April 4, 2013

AODA: Web Accessibility Requirements

Website accessibility falls within the information and communications standard of AODA. Section 14 states: “Designated public sector organizations and large organizations shall make their internet websites and web content conform with the Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA.” All new... More

Tuesday, April 2, 2013

Phishing Attempt – appears to be from Carleton University

If you have received an email with the subject 'Notification: Re-validate your Account now to Be Able to Send and Receive Message' which appears to be from Carleton University, do not click on the link and do not reply to it. This is a phishing email and should be deleted immediately. If you have... More

Tuesday, March 26, 2013

New “Dotted” Carleton Email Addresses

The introduction of a 'dot' in personal @carleton.ca email addresses is now complete. Incoming email messages Both firstname_lastname@carleton.ca and firstname.lastname@carleton.ca will be accepted for existing members of the community.  There is no need to alter any printed material to reflect the change (ie: business cards and publicized email... More

Wednesday, March 20, 2013

Phishing Attempt with Subject: Email Notification For Staff/Student/Faculty

If you have received an email with the subject 'Email Notification For Staff/Student/Faculty' from @student.life.edu, do not click on the link and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or responded to this email, please change your password immediately. How... More

Wednesday, March 20, 2013

Phone Issues in Health Services and Co-Op Offices – RESOLVED

The issue has now been resolved.  Phone lines are back up. If you do experience any further issues, please contact the ITS Service Desk. Phone lines are currently down in the Co-Op and Health Services offices. Voice Services is... More

Thursday, March 14, 2013

Computer Virus Prevention: 3 Things you can do

Performing basic computer safety maintenance is your first step to preventing nasty viruses from infecting your computer. 3 things you can do to protect your computer: Install anti-virus and anti-spyware software. At Carleton, all computer labs and staff/faculty workstations have Symantec installed.   Symantec is available to staff and faculty... More

Wednesday, March 13, 2013

Introducing the New Current Students Website

Current Students now have a new and improved website. The new Carleton Current Students site runs off WordPress 3.5.1 and uses Syntactically Awesome Stylesheets (SASS) as a CSS pre-processor. When coding the site, it was important for it to be fully accessible and responsive. When designing the site, the Office of the Associate Vice-President... More

Monday, March 11, 2013

Still on XP? Move to Windows 7 today

ITS manages over 4, 200 workstations on campus, the majority of which have the Windows 7 image installed. Approximately 700 workstations are still running on Windows XP. In 2014, Microsoft will be ending their support for XP.   ITS requires all workstations be migrated well before support is discontinued. The target date to have all... More

Tuesday, March 5, 2013

Notice on the Use of Portable Storage Devices

Portable Storage Devices (PSDs) are small, portable devices capable of storing and transferring data. They include USB/Flash drives, smart phones, iPods, and portable hard drives. The portability of data in the digital age is convenient, however, these small media types are often not protected appropriately. If the PSD is lost or left unattended,... More

Monday, March 4, 2013

ITS and Service Excellence

At last week's Service Excellence award ceremony, the LMS Migration team was presented with the Service Excellence by a Team award.  This team comprised of individuals from ITS, EDC and the Library.  Congratulations to: Service Excellence Nominees from ITS We would also like to congratulate Jaime Garcia-Zamorano (ITS Service Desk) and Sean... More

Monday, March 4, 2013

Calling People at Carleton Just Got Easier

Carleton’s new speech-enabled service is now available to all members of the Carleton community. To call someone at Carleton, you can now dial their extension (as usual), or you can dial 1234, say the name of the person, department or service you wish to reach and you’ll be connected right away. Dial 1234 and... More

Monday, February 25, 2013

Coffee Break with Web Services Recap

Last Wednesday, Web Services hosted their 6th Coffee Break with Web Services event. At this event, the Web Services department presented on various topics, including  upcoming AODA web requirements, the new CCMS template for departmental and administrative websites, training and support and latest accomplishments. To read more about the event,... More

Monday, February 11, 2013

Important notice about Carleton Websites and Accessibility

Carleton University is committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act (AODA). For all of our websites, this means conforming to Section 14 of the Integrated Accessibility Standards Regulation. As such, Carleton websites and web content must conform to accessibility standards by January 2014. If... More

Monday, February 11, 2013

Come out for Coffee Break with Web Services

On February 20th, Web Services invites current CCMS (Carleton Content Management Service) clients and anyone interested in the web at Carleton to join the Carleton web community for a sneak peek of the newest CCMS template. Web Services will also be providing information on the upcoming web accessibility requirements. Date: Wednesday, February 20... More

Monday, February 11, 2013

Transition from Underscore to Dot Begins this Week

Last year we announced an initiative to convert to a more common format of email address. Currently, official email addresses use an underscore (_) to separate first and last names.  Our new format of official email address will employ a dot (.) as a separator. Why are we changing the email format? Introducing this... More

Friday, February 8, 2013

cuLearn was Unavailable – Feb 8 – 3:56 PM – 4:24 PM

Problems were experienced on cuLearn on Sun, Feb 8th from 3:56 PM to 4:24 PM.  The issue was due to a hung database which required a restart.  Once restarted, cuLearn returned to normal... More

Thursday, February 7, 2013

iCloud Lunch and Learn Recap

On January 30th, the iTeam hosted an intermediate iPad Lunch and Learn.  This session focused on iCloud, a free service from Apple. This session focused on three iCloud features: iPhone locator, notes App and iCloud backup. To set up your iCloud Account: Go to apple.com/icloud/setup. Sign in with your Apple ID. - Have you... More

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