Monday, September 19, 2011Worked in the new Residence BuildingNetwork Services has been in and out of the new Lennox and Addington residence building all summer to help ready it for the fall. Wireless Network The new residence will have full wireless coverage. Students will have the option to connect to ResNet from their rooms, and if roaming around the building they can... MoreMonday, September 19, 2011Implement WebCT ReplacementWebCT is coming to the end of its life cycle and for this reason needs to be replaced by a new Learning Management System (LMS). This past year a number of instructors, students and teaching assistants have been using Desire2Learn (D2L), BlackBoard Learn 9.1 and Moodle as an alternative to WebCT as part of... MoreMonday, September 19, 2011Develop new Staff and Faculty WebsiteWeb Services is working with the Department of University Communications and Human Resources to develop a new web page dedicated to serving the news and information needs of Carleton’s staff and faculty. To ensure that we are developing a tool that will be useful to you, we sought feedback through Today at Carleton. We... MoreMonday, September 19, 2011Add Functionality to Carleton MobileThe feedback on the new Carleton Mobile app has been pouring in! Since the launch of the new app for current students, we have received over 400 emails with great suggestions on what we should do next. This type of feedback helps us to prioritize next steps. In October we’re looking to add an... MoreMonday, September 19, 2011Deploy Windows 7Windows 7 is Microsoft's latest operating system that was released on October 22, 2009. Client Services and Information Security and Operating Platforms are now working on deploying Windows 7 to the Carleton community. Deployment to computer labs has begun. The Admin / Desktop base image is currently under development and full deployment will... MoreMonday, September 19, 2011Developed On-Line Bursary Application SystemThe Applications Development group worked with the Awards & Financial Aid Office over the spring/summer to develop a multi-purpose on-line application system accessible to students via Carleton Central for the submission and assessment of undergraduate financial need based bursaries and awards. This new system will allow the Awards Office to... MoreMonday, September 19, 2011Migrated 250 telephone sets to VoIPVoice Services have been working to move Carleton’s phone systems to Voice over Internet Protocol (VoIP). With 250 telephone sets migrated this summer, we are happy to announce that we have migrated 50% of all staff and faculty phones over to VoIP. All new buildings are also equipped with VoIP telephone sets. What is... MoreMonday, September 19, 2011Explored ways to Improve Customer ServiceITS has engaged the Office of Institutional Research and Planning to further examine our Customer Satisfaction Survey results. Although we have seen significant improvements in customer satisfaction ratings over the years, we believe there is still room for improvement. OIRP is assisting us to statistically analyze the data that with the intent of... MoreMonday, September 19, 2011Launched Carleton Mobile AppApplications Development worked closely with Student Services in creating Carleton’s first mobile application for current students: Carleton Mobile. The app, which is being offered initially for phones that run on the iPhone and Android platforms, allows students to view their class schedules, access your grades, get around campus using the... MoreMonday, September 19, 2011Applied a new template to Carleton.ca websitesThe Carleton Content Management System (CMS) project was initiated in 2007 with the aim of getting all front facing Carleton university websites on a single, consistent template. There are now over 250 websites on the CMS all with the same look and feel. It was time for that look to get updated. Over the... MoreMonday, September 19, 2011Expanded Wireless CoverageOver the summer, Network Services worked to expand the wireless coverage on campus. Wireless has been significantly increased in MacOdrum Library, available on both the 2.4Ghz and 5Ghz ranges and Lanark Residence now has full wireless coverage. Below is a map of all wireless locations on campus (click on map for larger version with... MoreTuesday, September 13, 2011Full Telephone Services RestoredAs of 6 pm today, September 13, full telephone service has been restored for external... MoreMonday, September 12, 2011Launch the New Sprott School of Business WebsiteOver the course of the last few months Web Services has been working with the Sprott School of Business to redesign, reorganize and develop a new custom website with Carleton's Content Management System (CMS). The main objectives of the project was to provide content editors within the school a tool to easily update, edit... MoreMonday, September 12, 2011Contributed to the launch of Social Media GuidelinesCarleton University currently dabbles in the wide world of social media tools. As an institution, we maintain numerous Twitter feeds, Facebook pages, YouTube channels, and blogs. Over the summer, Web Services worked with Student Services and Admissions to launch Social Media Guidelines for Carleton University. One of the goals of these guidelines... MoreTuesday, September 6, 2011Residence IT Support – Updated LocationWelcome new and returning students to campus! We’re here to help you get connected by providing free-of-change IT support for students moving into residence. Our team of experts will be at Stormont House for the remainder of the week. Dates: Tuesday Sept 6 – Friday Sept 9 Time: From 10 – 5 Location: 224... MoreFriday, September 2, 2011MyCarletonOne Coming to FacultyThis fall and throughout the Winter term, Information Technology Services (ITS) will begin engaging faculty to transition to a MyCarletonOne account. At present, faculty and students memorize a number of passwords and use more than one username to access Carleton’s various IT systems. In order to both simplify the user experience and enhance... MoreWednesday, August 31, 2011A Reminder of Changes to Software PricingA reminder that on July 1, 2011, Information Technology Services (ITS) began charging $50 per copy for the SAS software. This new cost is applicable to all staff, students and faculty. Over the past couple of years the usage of the SAS software has declined to a small percentage of the University population. Less... MoreFriday, August 26, 2011Moving into Res? Get IT Support!Welcome new and returning students to campus! We’re here to help you get connected by providing free-of-change IT support for students moving into residence. Dates: Saturday Sept 3 – Friday Sept 9 Time: From 10 - 5 Location: Fenn Lounge (located in the Residence Commons Building) A team of ITS experts will be on... MoreTuesday, August 23, 2011Phishing Attempt with Subject: TD Canada Trust…We have had reports of a new phishing attempt that is circulating on campus. If you have received an email with the subject TD Bank (Important Tax Refund Notification), please do not respond to it do not click on the link within the body of the email. This is a phishing email and should... MoreMonday, August 1, 2011Securing Windows Remote Desktop to Reduce Off Campus ThreatsDue to the increasing level of hostile activity and security threats that occur on the internet, ITS has secured Windows Remote Desktop (RDP) at the Campus Internet border. After August 1st, if you wish to access your workstation from off campus, please use the Virtual Private Network (VPN) service. VPN software provides a secure,... MoreMonday, July 25, 2011Banner G-Reports Issue now resolved (8:55am-9:10am)Problems were experienced earlier this morning with G-Reports, which have now been resolved. Full services were restored by 9:10... MoreTuesday, July 12, 2011Carleton Central Degree Audit issue ResolvedThe issue with degree audit function on Carleton Central is resolved. Functionality was offline from approx. 8:30 AM to 10:00 AM Eastern on July 12th, 2011. The technical support team identified the problem and took corrective actions to... MoreTuesday, June 28, 2011Changes to the Carleton Wireless ServiceIn order to provide improved wireless performance across the campus, on July 31, 2011 we are discontinuing support for the 802.11b protocol. How does this affect me? If you purchased your laptop after 2003 it most likely uses the 802.11g and/or 802.11n wireless protocol and you will not be affected by this change. If... MoreWednesday, June 22, 2011Cold Call Tech Support ScamsCold Call Tech Support Scams are now becoming popular through the telephone system. These types of scams generally start with the caller posing as a technical support engineer certified by a well-known company such as Microsoft or Cisco. Typically they claim that the phone call is in response to reports sent out automatically by... MoreWednesday, June 15, 2011A New Phishing Attempt: “Critical Security Update”A new phishing attempt which appears to be sent from Microsoft Canada is circulating on campus. If you have receive this email, please do not respond to it. Do not click on the link within the body of the email. The ITS Security Team has identified this email message as a phishing/spam attempt and should be deleted immediately. If... MoreWednesday, June 8, 2011Add variety to passwordsCreate a Strong Password. A strong password is harder for hackers to guess. A good password should contain a combination of uppercase and lowercase letters, and numbers. http://www.youtube.com/watch?v=VYzguTdOmmU Have a different password for each account. This way, if one password is cracked, it does not allow the hacker to access all your... MoreTuesday, May 31, 2011Campus buildings / power outage – UpdateStarting at 11:30 AM, May 31st, 2011, multiple Campus buildings are without power. Facilities support is engaged in investigation of this issue. Update: As of 2:00PM, power has been restored to campus. However, one of the Ottawa Hydro feeds servicing several buildings requires further investigation so power to the following buildings will... MoreTuesday, May 31, 2011BlackBerry – Unable to send email – ResolvedProblems are being experienced with sending email messages from the BlackBerry server. This is being investigated. Update: This issue has now been resolved. Full service was restored at... MoreThursday, May 26, 2011Phishing AttemptIf you receive an email with the subject 'Reducing Spam', please do not respond to it and do not click on the link within the body of the email. This is a phishing email and should be deleted. If you have already responded to this email, please change your password... MoreWednesday, May 25, 2011Changes to SAS Software ProcurementEffective July 1, 2011, Information Technology Services (ITS) will charge $50 per copy for the SAS software. This new cost will be applicable to all staff, students and faculty. Over the past couple of years the usage of the SAS software has declined to a small percentage of the University population. Less than 350... MoreWednesday, May 25, 2011New Phishing/SPAM Attempt with Subject of: REDUCING SPAMA new phishing attempt is circulating on campus. If you have receive this email, please do not respond to it. Do not click on the link within the body of the email. Carleton University does not send out these types of email messages. It is Carleton University’s policy to ‘never’ request this kind of information through... MoreMonday, May 23, 2011Computer Lease Program DiscontinuedThe option of paying for laptop or desktop computers over a number of years (referred to the computer lease program) is no longer available. The program has been discontinued due to decreased computer prices and the administrative burden of running the program for very few participants. Computers previously purchased through this program will not... MoreThursday, May 19, 2011WebCT Replacement UpdateWebCT is coming to the end of its life cycle and for this reason needs to be replaced by a new Learning Management System (LMS). To ensure the new LMS meets the needs of our community, Carleton has been involved in an extensive decision-making process involving trials of the three most promising systems (Moodle,... MoreMonday, May 16, 2011Blocking Windows Remote DesktopITS will be blocking Windows Remote Desktop (RDP) at the Campus Internet border. After August 1st, if you wish to access your workstation from off campus, please use the Virtual Private Network (VPN)... MoreWednesday, May 11, 2011Access to Carleton Central[May 2, 2011 - May 13, 2011] Update: The Carleton Central intermittent service issues experienced throughout the last a couple of weeks is now stable. The team will continue to monitor. Carleton Central access issues continue to be investigated. There is potential for intermittent access issues until resolved. CCS apologizes for any... More« Previous Page 1 … Page 19 Page 20 Page 21 Page 22 Page 23 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364