Monday, June 4, 2018Teaching Evalutation Reports Portal – Resolved!As of 8:30am, June 5: The Teaching Evaluation Report portal has returned to normal service. As of June 4, 12:15pm: The Teaching Evaluation Report Portal https://oirp-secure.carleton.ca/teval/ is currently unavailable. ITS Support are aware and are working to resolve the issue.... MoreFriday, June 1, 2018Secure and Protect your Mobile DevicesThe increased use of mobile technologies allows users to access and use sensitive University data from any location. To protect this data, the University must ensure that appropriate safeguards are in place and maintained. If you use a portable computer, employ the following safeguards in the event that the device is lost: Install and... MoreWednesday, May 30, 2018Admin Network Print Services – Now Resolved!As of 12:10pm, May 30th: This issues has now been resolved. Please contact the ITS Service Desk if problems are still being experienced. As of 9:15am, May 30th: The Admin Network Printers for faculty & staff are currently unavailable. ITS Support are aware and are working to resolve the... MoreWednesday, May 23, 2018Beware Phishing Emails w/subject: “Critical email alert” – Appears to be from CarletonBeware of phishing emails circulating on campus with subject of: "critical email alert", appears to be from Carleton University. This is a phishing email and it should be deleted immediately. Do not reply to the message, do not click on the link in the body and do not provide your email and/or account information.... MoreThursday, May 17, 2018Beware of Threatening EmailsBeware of emails containing threats of releasing private documents, compromising pictures or videos, or other consequences if money is not paid within a specific amount of time. These types of messages often attempt to scare you by saying that your computer was compromised or infected, which gave the sender of the email access to... MoreTuesday, May 8, 2018Phishing Attempt with Subject: “Your Office-Lite Token” – Appears to be from Carleton!Beware of phishing emails circulating on campus with subject of: "Your Office-Lite Token" and appears to be from Carleton University. This is a phishing email and it should be deleted immediately. Do not reply to the message, do not click on the link in the body and do not provide your email and/or account information.... MoreThursday, May 3, 2018Spotlight on IT: Autonomous VehiclesWelcome to Carleton’s ITS newsletter, Spotlight on IT. We spotlight different trends and topics in the information technology world. If you know someone who would like to receive this newsletter send them here to subscribe! The age of driverless vehicles is quickly moving from futuristic dream to present-day reality. This month’s Spotlight is... MoreTuesday, May 1, 2018Protect your Social Media AccountsWith so many of us using social media, sites like Facebook, Twitter, Instagram and LinkedIn make perfect targets for scams. Here are our top 10 tips to stay safe on social media: Use a strong password. The longer it is, the more secure it will be. Use a different password for each of your... MoreWednesday, April 4, 2018Tips for Safe Online BankingBanks use comprehensive safeguards to protect the integrity and security of your information and financial transactions. If you choose to bank online you need to do the same. Here are some tips to bank safely: Pick a strong password. Online Banking passwords must be unique and complex. It is highly recommended that you change... MoreThursday, March 15, 2018Change your Password RegularlyWe want to remind you to change your MyCarletonOne password at least once per term. It’s also good practice to change your personal passwords regularly. Remember, you are responsible for the safety of your own accounts. Never share your password with others and never respond to email requests for your password, even if the... MoreMonday, March 5, 2018CUPE 2424 Bargaining – ITS updates and service levels ITS supports the process of a negotiated settlement, however due to the labour disruption, check this page regularly for ITS service level updates. Unless indicated on this page, all normal IT services will continue to operate. Please expect delays on: Requests for IT service moves, additions and changes to most services, The following ITS... MoreFriday, February 23, 2018Network & Related Services – Multiple Buildings – Now Resolved!As of 9:35 AM, Feb 23rd, the network issues experienced earlier this morning have now been resolved. As of 9:00 AM, Feb 23rd: Intermittent network connections, including CU-Wireless services are being experienced in various buildings across campus. ITS Support are aware and are... MoreWednesday, February 21, 2018Beware of Phishing Emails – Appear to be from other Carleton StudentsBeware of phishing emails circulating on campus with subject of: "Part-Time Personal Assistant Needed" and appears to be from other Carleton Students. This is a phishing email and it should be deleted immediately. Do not reply to the message, do not click on the link in the body and do not provide your email and/or account... MoreWednesday, February 14, 2018Microsoft Equation Editor 3.0 No Longer available in any Office SuitesMicrosoft Equation Editor 3.0 is no longer available in any Office Suites. This functionality has been removed by the vendor due to security issues. Details about this changes are referenced here: https://support.microsoft.com/en-us/help/4057882/error-when-editing-an-equation-in-office Microsoft recommends using the built-in equation editing... MoreThursday, February 1, 2018Data PrivacyThe increased use of mobile technologies allows users to access and use sensitive University data from any location. There are a wide variety of smartphones and tablet computers that can process and store data. To protect this data, the University must ensure that appropriate safeguards are in place and maintained. Here are eight controls... MoreMonday, January 15, 2018Lyris Listserv – Unable to send or receive messages – Now Resolved!As of 10:10 am, Jan 15: The Lyris server has now been restored. The system is sending and receiving messages now. As of 8:30 am, Jan 15: Problems are being experienced with sending or receiving messages in the Lyris Listserv. ITS Support are aware and are investigating.... MoreWednesday, January 10, 2018Travel & Expense Service – Off-campus access unavailable via Internet – Resolved!As of 3:45pm, Jan 12th: Now resolved and Travel and Expense service has returned to normal. As of 1:30 PM, Jan 10th: Access to Travel & Expense Services is only available on campus or externally through the VPN service. It is not available externally through the Internet. ITS Support is aware and are... MoreMonday, January 8, 2018New Semester. New Password.If you receive an email message asking you to provide your userid and password, do not respond to it. This is a phishing email and should be deleted immediately. Phishing is the criminal process of attempting to gather personal information such as userids, passwords, and credit or banking details. If you have already responded... MoreWednesday, January 3, 2018Spotlight on IT: 2017 Year in ReviewThis special edition of Spotlight on IT focuses on all the great work done in our IT department over the past year. We wanted to share what we have been up to in our efforts to support and grow IT at Carleton University. We have just released our 2017 Year in Review. This report... MoreTuesday, January 2, 2018Network & VoIP Telephones Services – Tory Bldg – 3rd Floor – Resolved!As of 10:30 AM, Jan 2nd: network services have now been restored to normal on the 3rd floor of the Tory Building. As of Mon January 2nd: due to a power outage over the holiday break, network connectivity and VoIP telephone services are currently unavailable on the 3rd floor of the Tory Building only. ... MoreWednesday, December 20, 2017Public Folder Services – Unavailable for some DepartmentsAs of 1:45 PM, Dec 20th: Problems are being experienced with accessing Public Folders. Some of the Departments affected are: ITS Services Facilities Management (FMP) Safety (DUS) Admissions Graduate Studies School of Business (SPROTT) Office of the Vice President Other department, not listed above, may also be affected. ITS Support are aware... MoreWednesday, December 13, 2017Email & Upload to CUontheGO Service RestoredUpdate as of Wed Dec 13 – 4:30 PM: Email & Upload to CUontheGO Printing Service Restored. As of 6:26PM, Tues, Dec. 12, 2017; the email and upload service to CUontheGO is unavailable. Print service is available from a student lab computer. ITS Support are aware and are investigating.... MoreMonday, December 4, 2017Beware of Spam/Phishing Emails circulating on Campus!Please beware of spam/phishing emails circulating on campus with subject of: "MetroFax message from "5143352227" - 7 page(s)." This is spam. Please disregard and delete immediately. Do not reply to the message, do not click on the link in the body and do not provide your email and/or account information. If you have already clicked... MoreFriday, December 1, 2017Prevent Device TheftTheft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop... MoreThursday, November 30, 2017Applicants not able to login to Carleton CentralApplicants not able to login to Carleton Central using the instructions received via email or standard mail please use the below work around to get access to your application status. If you need further assistance please contact the Service Desk at 613-520-3700. Work around. Go to central.carleton.ca Click on Login using your Carleton ID... MoreTuesday, November 28, 2017Network & VoIP Telephone Services – 8th Flr LX & 5th Flr FR – Now Resolved!!!Update as of Wed Nov 29 - 11:00 AM: Network service has been now been restored to 8th floor Lennox & Addington buildings and to the 5th floor of Frontenac House. Update as of Wed Nov 29 - 9:00 AM: Network and related services including VoIP Telephone services is still unavailable on the... MoreWednesday, November 22, 2017Resolved – Phone Service Issues Campus WideUPDATE - All phone issues have now been resolved. === As of 9:00 AM, Wed., Nov 22: Issues are being experienced with phone service campus wide. ITS Support is aware and are... MoreThursday, November 16, 2017Changes Being Made to Faculty Network DrivesInformation Technology Services is making changes to faculty network drives. Currently, faculty have access to three drives on Carleton’s network, P: drive, G: drive and W: drive. In order to simplify things, P: and G: drives are being consolidated. Everything stored on G: drive will be moved to P: drive. What does this mean for... MoreWednesday, November 15, 2017o365 Supported... MoreTuesday, November 14, 2017Beware of Phishing Emails circulating on Campus!Please beware of phishing emails circulating on campus with subject of: "Re-validate Your Account Now" and appears to be from IT Department. This is a phishing attempt / email and it should be deleted immediately. Do not reply to the message, do not click on the link in the body and do not provide your email... MoreTuesday, November 7, 2017Be wary of spam and phishingBe wary of unsolicited email that asks for personal information, or tries to convince you to click on a web link to update personal information. These are often phishing emails. How can you tell if an email is a phishing attempt? It asks you for your password or directs you to a webform asking... MoreMonday, November 6, 2017Resolved – Issues with CMS Website EditingUpdate as of 1:15 PM, Not. 6th: The database issues we were experiencing this morning affecting cms websites have been resolved. == We are experiencing a slight technical difficulty with one of our databases this morning, the effect of which is that changes you have made this morning might not appear, or you cannot... MoreMonday, October 30, 2017Network & VoIP Telephones Services – LX – Floor 2; VS-Floors 1 & 2 – Now Resolved!Update as of 9:30 AM, Oct 30th: The network issues experience earlier this morning on the 2nd floor of Lennox & Addington and the 1st & 2nd floors of Visualization and simulation have now been resolved. As of 8:00 AM, Mon Oct 30th: Network and related services including VoIP Telephones are currently unavailable... MoreMonday, October 30, 2017IT Security: Our Shared ResponsibilityCyber Security Awareness Month is coming to an end. Our month-long campaign was designed to help you better understand the cyber threats you face online and the simple steps you can take to minimize those risks. Simple things like: Knowing how to spot suspicious emails Creating secure passwords Protecting your mobile devices Staying safe on... MoreThursday, October 26, 2017Safe BrowsingTaking control of your own cyber security begins with understanding one simple fact: that the Internet can be a hazardous place. Whether you're banking, connecting with friends, working, or just passing the time, when you're online you are never alone. Just as you'd watch your back, your family, and your belongings in a busy... More« Previous Page 1 … Page 5 Page 6 Page 7 Page 8 Page 9 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364