1. The 4 Rs Approach
  2. Carleton’s Employee & Family Assistance Program
  3. Videos and Articles Related to Mental Health and COVID-19
  4. Mental Health Resources and Supports Available Online and By Phone
  5. Upcoming Events

At Carleton University, we take a holistic approach to supporting mental health in the workplace. As part of Carleton University’s commitment to fostering mental wellness across campus, the Healthy Workplace has developed the Supporting a Colleague: A Step-by-Step Guide to provide information to faculty and staff should they encounter colleagues in distress and in need of help. This publication is based on the Supporting Students in Distress resource developed by the Office of the Vice-President (Students and Enrolment), as well as the Assisting a Colleague in Distress resource developed by the University of Calgary. It is meant as a guide, which includes steps you can take to support a colleague, as well as a list of resources.

The 4 Rs Approach

  1. Recognize – You may be the first person to recognize that someone is in distress or to notice a change in their typical behaviour. It’s okay to ask and express concern.
  2. Respond – Talk with the person. Once you have recognized there may be a problem, or if others have expressed significant concern about the person, it is important to respond and let the person know you are concerned.
  3. Refer – Encourage the person to get help and make a referral to one of the services below. Ask if they are already connected to support. Encourage help-seeking and offer to help your colleague connect with resources.
  4. Reflect – After the conversation ends, it is important to support yourself and practice self-care. Seek personal support if needed, 24/7 from the Employee and Family Assistance Program provider, Family Services Ottawa, at 613-725-5676.

For more information, download the Supporting a Colleague: A Step-By-Step Guide document.

Carleton’s Employee & Family Assistance Program

Carleton’s Employee & Family Assistance Program (EFAP) is a free comprehensive program that is available to support faculty, staff and their families. EFAP’s short-term counselling services are confidential and include the following:

  • 24/7 Access and Crisis Support​
    • 1.800 Voice and TTY accessible from anywhere in North America
    • Multi-lingual
    • Offers immediate crisis support and stabilization, crisis counselling, assessment, and referral services
  • Personal Counselling
    • Effective short-term, professional counselling for individuals, couples, and families
    • Available as telephone, e-counselling, or video sessions
    • Able to address a broad range of mental health issues and concerns that include anxiety, depression, stress, traumatic experiences, family and parenting concerns, relationship challenges, substance use concerns and addictions, grief/loss, struggles with change or life transitions, and more.

Videos and Articles Related to Mental Health and COVID-19

Mental Health Resources and Supports Available Online and By Phone

Wellness Support

Proactively manage your mental health and well-being

Declining Mental Health

Address mental health concerns and emotional distress

Risk to Safety

Violent or threatening behaviour, risk of suicide or harm to others

Workplace Strategies for Mental Health website
Whether you need some help at work, or for you or your family’s well-being, Canada Life’s Workplace Strategies for Mental Health website has free tools and information to help support your mental health and safety.
Employee & Family Assistance Program (EFAP)
613-725-5676
EFAP is a free, confidential counselling service provided to faculty and staff, and their immediate family members, at any time. Appointments are available by phone.
Campus Safety Services
For life-threatening situations, call Campus Safety at extension 4444 from any campus phone or 613-520-4444 from your cell phone. If you are off campus, call 911.
EFAP Wellness Resources
Visit the Employee & Family Assistance Program Resources page to access a variety of mental health and well-being resources and education.
Ontario 211 Services
Call 211
211’s telephone line and online directory connects users with vital community and social resources, close to home and specific to their needs.
Distress Centre Ottawa
613-238-3311
No referral needed. Offers crisis prevention, intervention, information and support 24/7.
Toolkit for Individuals
Morneau Shepell has designed this toolkit to help you cope with fear and anxiety around COVID-19.
Human Resources
613-520-3634
If you are concerned about a colleague, please contact Human Resources for support and guidance on how best to support them.
Crisis Line
613-722-6914
Professionally trained Crisis Line Responders are there to answer calls 24/7
WellCan
WellCan provides a hub for mental health resources and tools to help all Canadians maintain positive mental, physical, social and financial health during the COVID-19
pandemic.
Tele Health Ontario
1-866-797-0000
A free, confidential service that provides health advice or information from a registered nurse. Available 24/7.
Child, Youth and Family Crisis Line of Eastern Ontario
613-260-2360
Provides professional help in English and French for children, youth, and families in crisis. Available 24/7.
Department of Equity and Inclusive Communities (EIC)
EIC fosters the development of an inclusive and transformational university culture where individual distinctiveness and a sense of belonging for every member drive excellence in research, teaching, learning and working at Carleton.
BounceBack Ontario
BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.
Kids Help Phone
1-800-668-6868
Kids Help Phone is Canada’s only 24/7, national support service. Kids Help Phone offers professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.

Upcoming Events