Workplace Mental Health
In alignment with the 2025-2028 Healthy Workplace Strategic Plan, Healthy Workplace embraces a holistic culture of well-being by addressing the many interconnected dimensions of wellness that impact the health and well-being of Carleton’s community members. In particular, there is increasing recognition of the importance of support for mental health.
Mental Health Resources and Supports
| Wellness Support | Declining Mental Health | Risk to Safety |
|---|---|---|
Proactively manage your mental health and well-being | Address mental health, emotional distress, substance use, or struggles with addiction | Violent or threatening behaviour, risk of suicide or harm to others |
| Workplace Strategies for Mental Health website Whether you need some help at work, or for you or your family’s well-being, Canada Life’s Workplace Strategies for Mental Health website has free tools and information to help support your mental health and safety. | Employee & Family Assistance Program (EFAP) 1-877-725-5676 EFAP is a free, confidential counselling service provided to faculty and staff, and their immediate family members, at any time. Appointments are available by phone. | Campus Safety Services 613-520-4444 For life-threatening situations, call Campus Safety at extension 4444 from any campus phone or 613-520-4444 from your cell phone. If you are off campus, call 911. |
| Canada Life Health & Wellness Site Available through Carleton’s benefit plan for eligible faculty and staff, the Health & Wellness Site has a wealth of resources to help you and your family stay informed about health. | Ontario 211 Services Call 211 211’s telephone line and online directory connects users with vital community and social resources, close to home and specific to their needs. | Distress Centre Ottawa 613-238-3311 No referral needed. Offers crisis prevention, intervention, information and support 24/7. |
| Mental Health Toolkit The Centre for Addiction and Mental Health (CAMH) provides a digital toolkit with evidence-based tools, guides and articles on a variety of mental health related topics. | Human Resources 613-520-3634 If you are concerned about a colleague, please contact Human Resources for support and guidance on how best to support them. | Crisis Line 613-722-6914 Professionally trained Crisis Line Responders are there to answer calls 24/7 |
| Department of Equity and Inclusive Communities (EIC) EIC fosters the development of an inclusive and transformational university culture where individual distinctiveness and a sense of belonging for every member drive excellence in research, teaching, learning and working at Carleton | AccessMHA AccessMHA makes it easier to help find free mental health and/or substance use/addiction support, services, and care. We eliminate the guesswork and work with you to refer you to the services you need, all while supporting you through the process. | Child, Youth and Family Crisis Line of Eastern Ontario 613-260-2360 Provides professional help in English and French for children, youth, and families in crisis. Available 24/7. |
| The Ottawa Hospital: Mental Health Guide – Video Series This video series,“have THAT talk” by Ottawa Public Health, features short educational videos designed to raise awareness about mental health, reduce stigma, and encourage open, supportive conversations about mental health and substance use at home, work, and in the community. | BounceBack Ontario BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. | Hope for Wellness Help Line 24/7 1-855-242-3310: The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. |
| Mental Health and Well-being Research and Training Hub Composed of researchers, students, and community partners with a shared interest in mental health, well-being, and resilience. MeWeRTH is a virtual space housed within the Department of Psychology, Faculty of Arts and Social Sciences at Carleton University. | Mental Health, Addictions and Substance Use Health Services and Resources This Ottawa Public Health webpage provides a centralized directory of mental health, addictions, and substance use services and resources available to Ottawa residents, including crisis supports, counselling, system navigation, and specialized services for diverse populations. | Good2Talk Helpline 1-866-925-5454 Ontario’s 24/7 helpline for postsecondary students. Call the number above or text GOOD2TALKON to 686868. |
| Therapy Dog Program The Carleton University Therapy Dog Program is our in-house Therapy Dog Program, designed to bring positive (or as we say, paws-itive) mental health and wellness supports to our community. | ConnexOntario 1-866-531-2600 Fee, confidential, 24/7 service that connects people across Ontario to mental health, addiction, and problem gambling supports through phone, text, online chat, and a searchable database of community services. |
Additional Resources & Supports
Below are some resources and supports available for specific concerns related caregiver support: child care and eldercare.
| Child Care | Eldercare |
|---|---|
| Employee & Family Assistance Program (EFAP) 1-877-725-5676 Carleton’s EFAP can provide counselling services on issues related to child care. | Employee & Family Assistance Program (EFAP) 1-877-725-5676 Call to request a free 1-hour consultation with Age Well Solutions. |
| CHEO Mental Health Resources Comprehensive mental health services available for children and youth, including emergency, inpatient, outpatient, community, transitional, and virtual care options, and explains how families and providers can access these supports | City of Ottawa: Guide to Services and Programs for Older Adults Provides an overview of the services & resources available to residents of the City of Ottawa. |
| Children’s Mental Health Ontario Centers 416-921-2109 Organizations providing treatment & support to children, youth, and families. Free. No referral required. | Ontario Caregiver Helpline 1-833-416-2273 Live chat available online. |
| Kids Help Phone 1-800-668-6868 Canada’s free, confidential, 24/7 mental health support service that provides children, teens, and young adults with counselling and crisis support by phone, text, and online chat, in multiple languages, from anywhere in the country. | Tea & Toast is an Ottawa-based eldercare planning and senior housing navigation company that helps seniors and their families plan, research, and transition into retirement living or long-term care through personalized guidance, assessments, and home-search support. |
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