Archives: Students

Tuesday, July 6, 2021

Report phishing button now available on Outlook

ITS has added a new feature to Outlook mail. The “Report Phishing” button allows you to easily report phishing emails. You no longer need to manually forward email messages or attachments to the Service Desk or to phishing@carleton.ca to report a phishing message. By using the button to report phishing attempts, you will be helping... More

Thursday, April 29, 2021

Beware of Phishing Emails circulating on campus w/regards to Terminate Office 365 email

Please beware of phishing emails circulating on campus with the subject of 'PROCESS HAS BEGUN'  and with regards to 'Terminate your Office 365 email'. This email message is a phishing attempt and should be deleted immediately. If you clicked on the link within the email message or have already responded to the email, please... More

Monday, March 22, 2021

Beware of Phishing and Malware emails containing attachments

ITS has received reports of phishing and malware-related emails targeting the Carleton community. These messages include an attachment, most often a Zip file that contains a Microsoft Word, or Microsoft Excel Document. When opened, this Microsoft Office document will prompt you to enable Macros in order to properly view the message, but will... More

Wednesday, November 4, 2020

Online Learning for Staff, Faculty and Students with LinkedIn

Are you looking to upgrade or learn new skills? Be sure to check out LinkedIn Learning for on-demand, remote learning opportunities in a wide range of topics. LinkedIn learning is an online resource that offers courses and instructional content relevant to your professional interests and goals. Your license allows you to learn from over... More

Wednesday, October 7, 2020

Contact ITS via Chat!

ITS is happy to introduce a new Chat feature, that allows customers to interact with Service Desk agents in real time.  All staff, faculty and students can sign onto the Customer Portal and click on the Chat icon in the lower right corner to start a conversation.  Each interaction is transcribed into a Jira... More

Wednesday, September 9, 2020

ITS Service Desk Customer Portal

In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience.  Effective immediately, all Carleton staff, faculty and students can now log onto our Jira Service Desk Customer Portal here: https://carleton.ca/its/customerportal/... More

Thursday, April 30, 2020

Phishing Email – RE: “Canada Payroll” – Appears to be from the “Payroll Admin Department”

Please beware of phishing emails circulating on campus that appear to be from the “Payroll Admin Department” and have a subject of “Canada Payroll”.  This is a phishing email and should be deleted immediately. Please see sample below:                 If you have already responded to this email,... More

Thursday, April 9, 2020

Beware of phishing attempts

During these extraordinary times when the reliance on working and studying remotely has increased greatly, so too has the number of phishing messages. ITS wants to remind all members of the Carleton community to be extra vigilant with any email messages you receive, or any websites that you visit. Phishing attempts can be made... More

Thursday, April 2, 2020

Phishing Email circulating on campus and Appears to be from Carleton Campus Safety

Please beware of phishing email circulating on campus with subject “COVID-19 – Safety Measures” and appears to be from the "Carleton Safety Services".   If you require assistance, please contact the ITS Service Desk at 613-520-3700.   How can you tell if emails or online posts are phishing or scams? The sender asks to... More

Monday, March 30, 2020

Beware of Phishing Emails that appear to be meeting or video conferencing requests

There have been a large number of phishing attempts over the last few weeks, trying to impersonate video conferencing or virtual meeting websites or services. One of the more common services that is being targeted is the Zoom conferencing services. If you receive an email that appears to be from Zoom (or another service)... More

Thursday, March 19, 2020

Phishing Email/Scam – Coronavirus – Appears to be from the World Health Organization

Please beware of phishing email scams, which appear to be from the "The World Health Organization (WHO)", or other health officials and are about the Coronavirus.  The messages may suggest clicking on a link or reply to email to make donations.  These emails should be deleted immediately. See  sample below:        ... More

Friday, March 13, 2020

Increase in COVID-19-themed spam, malware, phishing & fake websites – Please use caution when visiting websites

Beware of an increase in corona-themed spam, malware, phishing and fake websites circulating on the Internet.  Please use caution when visiting websites and while looking for information on the COVID-19 virus. Examples: Offers for vaccines, cures and tests, including any mobile apps that claim to offer in home testing Offers related to insurance,... More

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