Tuesday, January 14, 2014The Charlatan Speaks to our Network Team about Carleton’s WifiYesterday, Eddie Villarta, Manager of Network Services, and Chris Murray, Senior Network Engineer were featured in the Charlatan. The article, Full Coverage: Carleton's wireless landscape, covers the set-up, demand, and future plans for our wireless network. Read the... MoreSaturday, January 4, 2014ITS Ancillary Systems Take Duncan to WorkBy Dave Brown, Manager Ancillary System On Thursday, October 10th, Duncan became a member of ITS Ancillary Systems, effectively increasing our staffing component by 50%! Prior to “taking Duncan to work”, my interactions with Duncan were limited to a few handshakes or presentations to senior management… not really conducive to discuss... MoreThursday, January 2, 2014Problems Contacting the ITS Service Desk at 613-520-3700ITS Support is investigating. If you encounter an issue, please send an email to the ITS Service Desk as an alternative. ... MoreTuesday, December 3, 2013Latest Release of Carleton Mobile Now AvailableThe newest release of the Carleton Mobile App (version 2.0) is now available for download in the Apple and Android stores. If you've already downloaded the app, the upgrade is waiting for you. This version includes a completely redesigned user interface as well as a new Student Accounts app. The new Carleton Mobile app... MoreMonday, December 2, 2013Network & Related Service – 6th Fl, Lennox-Addington Bldg – Now Resolved!Problems experienced earlier today, on the 6th floor of the Lennox-Addington Building have now been resolved and has returned to... MoreMonday, December 2, 2013Student Network Printers – Now Back On-line!The problems experienced earlier today with the student network printers has now been resolved and service has returned to... MoreWednesday, November 27, 2013IT Security: 6 Easy Things that You can DoEach individual has a responsibility for information security. Here are some simple and easy steps you can take to improve security. Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious... MoreWednesday, November 20, 2013The Importance of Customer Satisfaction SurveysWe have a number ways of measuring our successes here in ITS. As an IT department we have charts and graphs - heaps of data showing SPAM rejected, wireless usage, virus notifications, hits to websites and calls to the service desk. But how do we measure customer satisfaction? One way is through the... MoreWednesday, November 13, 2013ITS Service Desk – October Stats3,528 Tickets Opened In October alone, the ITS Service Desk opened 3,528 service request tickets. This was 399 more tickets than last October. 45.8% Of Service Requests come in via Email Email is the most popular means of contacting the ITS Service Desk. Second to email is phone, at 26%, followed by drop-in to... MoreTuesday, November 12, 2013ITS Showcasing Collaboration at the Third Annual Quality ShowcaseThis year's Quality Showcase is an opportunity for both academic and professional service areas to share and learn about the collaborations behind a number of successful initiatives happening on campus. Come to the third annual Quality Showcase, taking place on Thursday November 14 from 9 - 12 in the River Building, to learn about the... MoreTuesday, November 12, 2013Computer Virus Seen on Campus WorkstationsA new type of computer virus, called Ransomware, has been discovered on campus workstations. Ransomware viruses lock access to documents in an attempt to extort money. If your files have been compromised, do not pay the virus author and contact the ITS Service Desk. To protect yourself from computer viruses: Keep your system up... MoreFriday, November 8, 2013Energy and Sustainability IT UpgradesFMP and Honeywell along with ITS have implemented IT upgrades at each workstation in Robertson Hall. These upgrades are energy saving features through the use of Smart Strip Power Bars and Computer Sleep software. Smart Strip Power Bars These power bars allow for non-critical devices to be turned off when the computer goes into... MoreTuesday, November 5, 2013Do you use a USB? 4 Tips to Keep your Information SafeThe portability of data in the digital age is both convenient and risky. Data can easily be moved on portable storage devices (e.g. USB drives or portable hard drives); however, these media types are often not protected appropriately. If the portable storage device is lost or left unattended, the data on the device is... MoreMonday, November 4, 2013Student Email Inboxes Being Upgraded to 50GBMicrosoft will be upgrading Carleton student email inboxes from 25GB to 50GB, as well as updating the web interface to a more modern look and feel, consistent with other Microsoft services. Microsoft has scheduled this upgrade for Friday, Nov. 15. During the upgrade period you might see a momentary service interruption while your mailbox... MoreThursday, October 31, 2013Phishing Email of Last Warning! Appears to be from Carleton University!If you have received an email with the subject of 'Last Warning' and appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link... MoreTuesday, October 29, 2013Phishing Attempt Appears to be from Carleton UniversityIf you have received an email with the subject of 'Important Notice' and appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link... MoreMonday, October 28, 2013Laptop and USB Theft ProtectionTheft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended. To prevent laptop theft: Never leave your laptop... MoreTuesday, October 22, 2013Simple Smartphone Safety TipsBelow is an article from the Government of Canada's Get Cyber Safe campaign. Simple Smartphone Safety Tips The alarm goes off. You hit snooze again, trying to grab that tiny bit of shut-eye for the last time. And then you wake up with a start, as you realize that you are about to be... MoreMonday, October 21, 2013Beware of Phishing Attempt which Appears to be from Carleton University!If you have received an email with the subject of 'FW: ATTN: Carleton Webmail User' and which appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already... MoreThursday, October 17, 2013Email Addresses from Carleton University being BlockedEmail addresses coming from Carleton University are being blocked by some service providers due to a compromised account. ITS is aware and are working to get this issue resolved as quickly as... MoreWednesday, October 16, 20133 Things to Do With Your PasswordYou are responsible for the safety of your own accounts. Never share your password with others and never respond to email requests for your password, even if the email appears to come from Carleton. ITS will never ask you for your password via email. Here are three things you should do with your passwords:... MoreWednesday, October 16, 2013Phishing Attempts which appear to be from Carleton UniversityIf you have received an email with the subject of 'Emergency Verification' or 'Confidential - ALL Employees Important Document(s)' and which appear to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately.... MoreWednesday, October 9, 2013ITS Service Desk – September Stats4,302 Tickets Opened In September alone, the ITS Service Desk opened 4,302 service request tickets. This was 230 tickets more than last September. 62% First Call Resolution 62% of all calls made to the Service Desk in the month of September were handled directly by the Service Desk, on that first point of contact,... MoreWednesday, October 9, 2013Beware Phishing Attempt of: ‘Your mailbox is over its size limit’If you have received an email with the subject of 'Your mailbox is over its size limit', do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or... MoreWednesday, October 9, 2013Beware of Phishing Attempts with Subject of: Faculty & Staff{Update Notification}If you have received an email with the subject of 'Faculty & Staff {Update Notification}', do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or responded to this... MoreWednesday, October 9, 2013iPads in the Workplace WorkshopIf you’re considering a iPad for work, or already working with one, let Carleton’s very own iTeam lead you through a whirlwind introduction to using iPads in the workplace. The iTeam will touch on many topics to make your iPad or iPhone experience a more efficient one. When: November 13, 2013 Time: 10:00 AM... MoreWednesday, October 9, 2013Phishing: How many take the bait?Phishing is the criminal process of attempting to gather personal information such as userids, password, and credit or banking details. Below is an infographic from the Government of Canada's Get Cyber Safe campaign showing just how many people take the... MoreTuesday, October 8, 2013MyCarletonOne WorkshopThis workshop will provide an overview of the new account Management system. There will be focus on the overall design of the system, and how users interact with it. The discussion will also focus on system features dealing with enabling and disabling access to resources for the different user groups (faculty, staff & students).... MoreMonday, October 7, 2013Phishing ScamsIf you receive an email message asking you to provide your userid and password, do not respond to it. This is a phishing email and should be deleted immediately. Phishing is the criminal process of attempting to gather personal information such as userids, password, and credit or banking details. Below is a video produced by... MoreFriday, October 4, 2013Employee Questionnaire: Social Media @ Carleton UniversityAs you may be aware, Carleton is currently developing a social media strategy for the university. To create an effective strategy that meets the needs of the entire community, we are asking for input from all groups on campus including faculty and professional services staff. Specifically, we are interested in what type of social... MoreThursday, October 3, 2013CCS’s Voice Services Take Duncan to WorkThree departments recently participated in Finance and Administration’s ‘Take Duncan to Work’ initiative. This is an opportunity for departments to show off the work that they do, and it’s also an opportunity for Duncan, Vice President (Finance and Admin) to see what goes on in different departments. Brent Daly from CCS Voice Services,... MoreThursday, October 3, 2013Phishing Attempt with subject of ‘Webmail Account Certificate expired on the 3-10-2013’If you have received an email with the subject of 'Webmail Account Certificate expired on the 3-10-2013', do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or... MoreWednesday, October 2, 20135 Easy Ways to Keep You and Your Information SafeOctober is Cyber Security Awareness Month. Here are some easy ways to keep you and your information safe: Never share your passwords. If someone does not have a password to gain access to a resource, they probably were not supposed to have it in the first place. Do not open suspicious email. If you receive an... MoreMonday, September 30, 2013October is Cyber Security Awareness MonthOctober is Cyber Security Awareness Month, a time to help Canadians protect themselves and their families against a wide range of online threats. Led by Public Safety Canada, the Get Cyber Safe campaign is designed to help better understand the cyber threats they face online and the simple steps they can take to minimize... MoreFriday, September 27, 2013Phishing Attempt which appears to be from Carleton UniversityIf you have received an email with the subject of 'Update' and/or appears to be from Carleton University, do not click on the link in the body of the message and do not reply to it. This is a phishing email and should be deleted immediately. If you have already clicked on the link or responded... More« Previous Page 1 … Page 13 Page 14 Page 15 Page 16 Page 17 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364