Wednesday, April 11, 2012Pharos Photocopiers & Card Readers Service has been Restored!The problems experienced earlier this morning, Apr 11th, with the Pharos photocopiers & card readers has been resolved. Full service resumed at 9:30... MoreTuesday, April 10, 2012New Feature coming to Carleton.ca email addressesIn 2013 a new feature is coming to Carleton.ca email addresses: a dot. At the moment, official email addresses use an underscore (_) to separate first and last names. In the new year, the dot (.) will replace the underscore as a separator. Both firstname_lastname@carleton.ca and firstname.lastname@carleton.ca will be accepted as incoming mail. ... MoreTuesday, April 3, 2012WebCt Issues – ResolvedWebCT issues were experienced yesterday afternoon, April 2nd, 2012. A full restart of the WebCT service was performed at 4:00 PM. Full service was restored at 5:00... MoreWednesday, March 14, 2012Exchange Server MaintenanceThere will be interruptions to email service while maintenance is performed on Carleton’s Exchange servers this evening between 10:00PM-11:59pm March 14,... MoreWednesday, March 14, 2012Exchange / Outlook Email – Unable to Send Messages – Service has been restoredThe problems experienced earlier today with sending email messages through the Exchange / Outlook server has now been restored as of 3:30... MoreTuesday, March 13, 2012Latest Phishing Attempt – Appears to be from Carleton UniversityIf you have received an email which appears to be from Carleton University, such as from <C U Account Management, Subject: Urgent>, please do not click on the link located within the body of the message. Do not provide your Carleton email and account information and do not reply to the sender. This is a phishing email... MoreFriday, March 9, 2012Computing Lab Focus GroupOn March 20, 21 and 22 focus groups were held with both students and faculty to gain insight into the use of the 25 Student Public Labs that are located across campus. Thank you to those who participated. Your input will help to improve the student lab experience. Below are the questions that were... MoreFriday, March 9, 2012Phishing Attempt – Appears to be from Carleton UniversityIf you have received an email which appears to be from Carleton University, such as From <C U System Administrator>, please do not click on the link located within the body of the message. Do not provide your Carleton email and account information and do not reply to the sender. This is a phishing email and... MoreMonday, March 5, 2012Phishing Attempt – Do not open Attachment!If you have received an email with the subject of <UPS Delivery Notification, Tracking Number....>, please do not open the attachment. The attachment will download a program that will attempt to infect your computer. Do not reply to the email and do not provide your Carleton email and account information. This is a phishing email and... MoreThursday, March 1, 2012New Phishing Attempt – from Webmaster – System UpgradeIf you have received an email with the subject of <System Upgrade and is from Webmaster>, please do not respond to it and do not provide your Carleton email and account information. Do not click on the links or send your account information to the email address within the body of the email. This is... MoreTuesday, February 21, 2012Phishing Attempt: Subject: e-mail alertIf you have received an email with the subject of <e-mail alert or appears to be from Carleton Webmail Service Team>, please do not respond to it and do not provide your Carleton email and account information. Do not click on the links or send your account information to the email address within the body... MoreTuesday, February 14, 2012FAST Portal – Now Restored!Problems were experienced on the FAST application starting approximately 4:30 PM on Friday February 10th. Clients continued to receive log on prompts while navigating with the application. Full service was restored this morning, Feb 14th at 9:40 AM. Investigation into the root cause continues.... MoreFriday, February 10, 2012CU-Internet – Intermittent Connections – Now Resolved!Update: This problem has now been resolved. Full service was restored by 9:20 AM. -------------------------------------------- Access to the wireless network using CU-Internet is not working consistently from certain locations on campus. ITS recommends using CU-Wireless as a workaround while the problem is resolved. For information on how to... MoreWednesday, February 8, 2012Terminal Server Services (Public Labs) Now Resolved!The terminal server problems that were being experienced in the public labs since Thursday Feb 2nd have now been resolved. Clients will now be able to access the software list, NVU and remote desktop services to ITSrds01.cunet.carleton.ca. Full services were restored this morning at 10:00 AM.... MoreFriday, January 27, 2012Mac SupportHardware support for Mac Desktops (iMac) and Notebooks (MacBook Pro, MacBook Air) is available at Hardware Services in 1251 Herzberg, Monday - Friday from 8:30 AM - 4:30 PM (closed from 12-1 PM). Support services for Mac will include hardware warranty repairs, hardware upgrades and non-warranty repairs. Macs will be shipped free of charge to... MoreFriday, January 27, 2012Mapping G: Drives – Thursday Jan 26th – Resolved!Problems mapping G: drives were experienced last night, Jan 26th, for students and faculty. The problem was reported to after hours support and was fixed within an hour. Full service was restored by 7:10PM. ITS Support continues to investigate the root cause of this problem.... MoreWednesday, January 25, 2012Network Printer Problems – Now Resolved!Problems experienced earlier this morning with the network printers have now been resolved. Full service was restored at 10:25... MoreTuesday, January 24, 2012Emergency Notification System (ENS) test Jan. 31Carleton is conducting a campus-wide test of Carleton’s Emergency Notification System (ENS) on Tuesday, January 31. The ENS allows Carleton’s Department of University Safety to contact a mass number of people in the event of a campus-wide emergency that requires action by members of the Carleton community. It uses three forms of communication... MoreFriday, January 20, 2012New Phishing Attempt with Subject of “Carleton.ca Email Notification”If you have received an email with the subject of < Carleton.ca Email Notification >, please do not respond to it and do not provide your Carleton email and account information. Do not click on the link or send your account information to the email address within the body of the email. This is a... MoreWednesday, January 18, 2012Phishing Attempt Circulating on CampusWe have received a new phishing attempt which is circulating on campus. If you have received an email with the subject of < Error Code WA#984455N >. Please do not respond to it and do not provide your Carleton email and account information. Do not click on the link or send your account information to... MoreMonday, January 9, 2012MyCarletonOne Rollout to Library CompleteIn December Information Technology Services (ITS) successfully rolled MyCarletonOne out to faculty in the Library. When surveyed, 100% of respondents found it "very easy" or "easy" to set up their accounts. Next week ITS will begin inviting all faculty in Sprott School of Business to set up their MyCarletonOne accounts. This account will... MoreThursday, December 15, 2011WebCT RestoredThe WebCT Service was unavailable today (Dec. 15th) from roughly 3PM to 5PM. ITS is looking into the root cause of the issue. A full restart of the application was required to resolve the... MoreWednesday, December 14, 2011Microsoft Updates for DecemberThis month, ITS will be performing test installs of the upcoming Microsoft patches. Due to this testing, updates will be pushed back by one week. CUNET workstations will be updated starting at noon on Thursday, December 22. Kiosks and Labs will be updated overnight on Thursday, December 22. Users who do not update their... MoreWednesday, December 7, 2011Introducing Mac Support ServicesITS is pleased to announce the phased introduction of support for Apple Mac Desktops (iMac) and Notebooks (MacBook Pro, MacBook Air). At this time, support services for Mac will include: Hardware Warranty Repairs Hardware Upgrades / Repairs Software Images General Software Support Effective Tuesday December 13, 2011 a certified Apple... MoreMonday, November 28, 2011Carleton’s New Password and Account Management System is coming to FacultyIn December ITS will begin engaging faculty to transition to a MyCarletonOne account. This account will consolidate the number of user names and passwords each faculty member uses to access Carleton’s IT applications and services. In addition, faculty will have the ability to self-manage their password through Carleton’s secure MyCareltonOne... MoreThursday, November 24, 2011Latest Phishing Attempt with Subject of: < Last Warning !!!! > Update !!!We have received a new phishing attempt which is circulating on campus. If you have received an email with the subject of < Last Warning !!!! > Update !!! which appears to be from Carleton University and specifies that you have exceeded your email quota. Please do not respond to it and do not provide your... MoreTuesday, November 15, 2011IBM SPSS Licence Renewal for 2011-12 – Now AvailableIBM SPSS licenses are renewed in each year in November. Due to the IBM acquisition of SPSS Corporation, multiple process changes continue with regards to our Site Licence renewal. Your patience is appreciated as we work through these changes with IBM SPSS. Current licenses for IBM SPSS and associated products will expire on December... MoreMonday, October 17, 2011Carleton Selects cuLearn to Replace WebCTAfter an extensive review and evaluation, Carleton has selected cuLearn (powered by Moodle) as the replacement for WebCT. While WebCT has served Carleton well in the past, the product is at the end of its life cycle and will no longer be updated. It was important that the system we selected be reliable, easy... MoreSunday, October 16, 2011Windows 7 Rolled Out Ahead of ScheduleOver the weekend, Windows 7 was unintentionally rolled out to over 450 workstations ahead of schedule. This upgrade was applied to workstations in a variety of locations across campus. ITS has been working throughout the weekend to identify the affected workstations and develop a plan to support our customers. For most people, all files,... MoreWednesday, October 12, 2011BlackBerry Email and Internet Services Fully Restored – External to Carleton UniversityUpdate as of Thursday Oct 13th at 10:45 AM: RIM reports that BlackBerry service is back worldwide, ending the company's worst-ever outage. For more information, please visit the following news clip: http://www.ctv.ca/CTVNews/TopStories/20111013/rim-blackberry-service-outages-day-four-111013/ Update as of Thursday Oct 13th at 9:00 AM: RIM... MoreWednesday, October 12, 2011New Phishing Attempt with Subject: Emergency Alert!!!We have received a new phishing attempt which is circulating on campus. If you have received an email with the subject Emergency Alert!!! and appears to be from Carleton University, please do not respond to it and do not provide your Carleton email and account information. Do not click on the link or send your... MoreTuesday, October 4, 2011Phishing Attempt: Package Services: Scheduled package delivery failed!We have had reports of a new phishing attempt that is circulating on campus. If you have received an email with the subject Package Services: Scheduled package delivery failed! which appears to be from Canada Post, please do not respond to it and do not click on the link within the body of the email.... MoreWednesday, September 28, 2011Phishing Attempt: Critical Update: Microsoft Firewall…We have had reports of a new phishing attempt that is circulating on campus. If you have received an email with the subject Critical Update: Microsoft Firewall And Security Center 0911 please do not respond to it and do not click on the link within the body of the email. This is a phishing... MoreMonday, September 26, 2011Network & VOIP Telephone Services – Lennox-Addington Residence – Resolved!Update: As of 3:30 PM, the network and VoIP telephone services have now been restored to full service. -------------------------------------------------- Beginning at 11:00 AM, this morning, network and related services including the VoIP Telephone services is currently unavailable in the Lennox and Addington Residence Building. ITS Network... MoreMonday, September 19, 2011Replaced 140 PCs on CampusClient Services worked to replace 140 PC’s with new ones as part of the Yearly Refresh Initiative. The entire inventory is now less than 4 years old. Each year one quarter of the inventory is refreshed with new PC’s. Replacing older computers reduces login times by 25 - 30... More« Previous Page 1 … Page 18 Page 19 Page 20 Page 21 Page 22 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364