Wednesday, May 11, 2011May 11, 2011. MyAudit (Degree Audit System) – Now ResolvedUpdate as of 10:45 AM, the problems experienced earlier this morning with the DARS Audit system have been resolved and the system is now back on-line. As of 8:00 AM, problems are being experienced with the DARS Audit applicaiton. This is being... MoreWednesday, May 4, 2011ITS End of Year AccomplishmentsITS has achieved considerable success in this last fiscal year. We remained focused on customer service delivery. We continued to listen, learn and grow as a department. And we continued to work in a spirit of collaboration with the Carleton community in our efforts to achieve our service... MoreTuesday, May 3, 2011Improving the Client ExperienceThis year, Client Services accomplishments centered around improving the client experience through technology and process... MoreTuesday, May 3, 2011Leading a number of successful initiativesApplications Development team have played leadership roles in a number of successful initiatives over the past... MoreTuesday, May 3, 2011Network Enhancements, Improvements and AdditionsNot only did the Network Services team keep the network up and running, but they made significant enhancements, improvements and additions to various aspects of the complex framework we have at... MoreTuesday, May 3, 2011Web Services Year in ReviewThis last fiscal year was a big one for Web Services. Not only did we become a department within ITS, we celebrated the successful completion of the CCMS... MoreTuesday, May 3, 2011A Year of Moves, Adds and ChangesVoice Services is the primary communications service provider for University constituents, with responsibility for all technical operations associated with Carleton’s telephone system and... MoreMonday, May 2, 2011Technology Demo Day: May 19Hang up your old phone and come learn how easy it is for you to stay connected, both in and out of the... MoreMonday, April 11, 2011New Phishing Attempt with Subject: Upgrade Your Webmail AccountA new phishing attempt is circulating on campus. This attempt appears to be sent from Carleton University and appears to have a valid email address and a valid link within the body of the message. If you have receive this email, please do not respond to it. Do not click on the link within the... MoreTuesday, April 5, 2011Measuring Customer Service SatisfactionWe have different ways of measuring our success here in ITS. But how do we measure customer... MoreMonday, April 4, 2011Build Better Websites with Help from Web WorkshopsA well thought out website can save time and frustration – visitors find what they need quickly and leave feeling happy about their experience. Web Services has created a series of online workshops for the Carleton community that provide information on how to great websites. These workshops came about as a result of the Service Excellence... MoreMonday, April 4, 2011Moving to VoIPAs part of the VoIP migration project, Voice Services are planning a Demo Day to demonstrate all that VoIP has to... MoreMonday, April 4, 2011Centralized Software DeploymentOver the coming months, ITS will be rolling out Windows 7 to CUNET desktops using a centralized software deployment tool.... MoreMonday, April 4, 2011The Move to Windows 7ITS is building a new Windows 7 image which will be significantly leaner than the current XP version that is installed in the 25 Student Public Labs across the... MoreWednesday, March 16, 2011SPAM EMAIL & PHISHING NOTICECarleton University email addresses continue to receive email requests to ‘confirm their identity’ or ‘update your email now’. These emails appear to sometimes have been sent from a legitimate Carleton email address and ask that users respond with their personal information, userid and password. Whether or not these emails are sent from a... MoreTuesday, March 15, 2011Another Phishing Attempt with Subject of: Email Account UpgradeIf you receive an email message from "Nyanguila Kakolesha [mailto:nkakolesha@LAREDO.EDU]", do not respond to it. Carleton University and ITS do not send out these types of email messages. This is another example of how spammers get messages through Carleton’s filtering systems. This is a phishing email and should be deleted... MoreTuesday, March 8, 2011New Issue of this Month @ ITS Now PostedThe new issue of This Month @ ITS is now available. This section showcases various accomplishments, collaborations and changes happening each month at ITS and highlights the impact these initiatives have on the Carleton community. This month we will also be showcasing two posters at the 1st Annual Quality Showcase taking place on March... MoreMonday, March 7, 2011Project ProposalsThe Project Office is reviewing proposed projects for next year as part of the budget planning process. ... MoreMonday, March 7, 2011Coming soon – Online Web WorkshopsThis month Web Services will be offering online Web Workshops to help web content administrators at Carleton deliver top quality... MoreMonday, March 7, 2011Busy Month for Applications DevelopmentDuring the month of February, Application Development was focused on, among other things, the statutory year end reporting, providing all constituents of Carleton their appropriate forms either in paper format or ... MoreMonday, March 7, 2011Campus Card services continue to expandThe Campus Card can now be used to pay for CUOL (Carleton University On-Line) video on demand courses and parking.... MoreMonday, March 7, 2011Changes to Student Computing AccountsWith a Student Computing Account, students currently have access to two drives: a U: drive and a G: drive. Due to declining usage and attractive alternatives, the U: drive will no longer be available as of April 30,... MoreFriday, March 4, 2011March 4 – External Mail GatewayUpdate: The problems experienced earlier today with the external mail gateway have now been resolved. Full service resume by 9:55 AM. Beginning at 8:30 AM, intermittent problems are currently being experienced with the external Mail Gateway. Clients will be unable to send or receive email to/from outside of the University. This is being... MoreMonday, February 28, 2011March 17: VoIP Telephone ServicesBeginning at 10:00 PM, ITS will be performing software upgrades to the VoIP Telephone services. Each VoIP telephone set will be unavailable for approximately 30 seconds during this period. Full service will be restored by 11:59... MoreMonday, February 28, 2011March 9: BlackBerry Services – No ImpactBeginning at 9:30 AM, ITS will be performing hardware upgrades to the BlackBerry Services. No impact is expected. Full service will resume by 10:30... MoreTuesday, February 22, 2011February 23: BlackBerry Services – No ImpactBeginning at 9:30 AM, ITS will be performing hardware upgrades to BlackBerry services. No impact is expected. Full service will be restored by 11:30... MoreTuesday, February 22, 2011February 23: Network Services – RO, PA, SC, AA – No ImpactStarting at 10:00 PM, ITS will be performing software upgrades to the building routers for Robertson Hall (RO), Paterson Hall (PA), Steacie (SC) and Architecture (AA). No impact is expected. Full services will resume by 11:30... MoreTuesday, February 15, 2011FAST PortalClients will experience disruptions to the FAST Portal beginning at 5:00 PM, Feb 15th, as ITS performs software maintenance. Full service will be restored by 6:00... MoreTuesday, February 8, 2011February 9. Network Print Services[Wednesday, February 9, 2011 - 10:00 PM - 11:00 PM] Clients will experience disruptions to network print services as ITS performs software upgrades. Full services will be restored by 11:00... MoreTuesday, February 8, 2011February 9. Exchange / Outlook Services[Wednesday, Feb 9, 2011 - 10:00 PM - 12:00AM] Clients will experience disruptions to exchange / outlook email, outlook calendars, public folders and BlackBerry services as ITS performs software maintenance. Full services will resume by 12:00 AM... MoreTuesday, February 8, 2011New Issue of This Month @ ITS Now PostedThis section showcases various accomplishments, collaborations and changes happening each month at ITS and highlights the impact these initiatives have on the Carleton community. This edition looks at some of the processes, policies and procedures that take place behind the scenes here at ITS. Check out the January issue of This Month @... MoreTuesday, February 1, 2011February 2. Network PrintersStarting at 10:00 PM, clients will experience disruptions to the network printers as ITS performs software upgrades to resolve an issues with disk space. The Network Printers will be unavailable during this time. Full service will resume by 11:00... MoreTuesday, February 1, 2011February 4. WebCTBeginning at 6:30 AM, clients will experience disruptions to WebCT services as ITS performs software upgrades in order to resolve an on-going issue. Full services will resume 7:30... MoreMonday, January 31, 2011Application Devlopment Continue with Oracle UpgradesOracle 11g conversion projects, which will continue over the coming months, ensure technical currency and continued vendor support for our applications and data base... MoreMonday, January 31, 2011Client Services gets to the Root of the IssueITS has been consistently using Root Cause Analysis (RCA) techniques to implement a Problem Management methodology. These techniques will help the ITS Service Desk address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious... More« Previous Page 1 … Page 20 Page 21 Page 22 Page 23 Page 24 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364