Tuesday, October 30, 2018Beware of scam emails – Appears to be from a Carleton Director or ManagerBeware of scam emails circulating on campus with subject of: "Gift cards" and appears to be from Carleton University Director or Manager. This is a scam/phishing email and it should be deleted immediately. Do not reply to the message, and do not send gift cards or gift card information to the sender. If you... MoreWednesday, October 24, 2018Power Outage – Network & Related Services – Multiple Buildings – Resolved!Update as of 1:30pm, Oct 24th: The power outages experienced earlier today, have now been resolved. ~~~~~~~~~~~~~~~~~ Power Outages are currently being experienced on campus which is affecting the network and related services including VoIP Telephones and CU-Wireless services. Multiple buildings are being affected: Athletics Child... MoreMonday, October 22, 2018Tips to Practice Safe BrowsingIt’s Cyber Security Awareness Month! This is a time to help better understand the cyber threats we face online and the simple steps we can take to minimize those risks. This week we’re talking about cyber security beyond Carleton. Taking control of your own cyber security begins with understanding one simple fact: the Internet can be... MoreFriday, October 19, 2018Inside ITS: Faster Authentication and Connection to CU-WirelessOn a typical Carleton class day over 19,000 wireless devices roam the campus and authenticate at each wireless access point encountered. In this week's video Mary Kathryn talks about upgrades made to get you authenticated and connected faster. https://www.youtube.com/watch?v=sXVwQyhEyuQ&t=0s&index=6 Read more about the enhancements made to... MoreMonday, October 15, 2018Protect your Password with Two-Factor AuthenticationIt's Cyber Security Awareness Month and this week we're talking about protecting your password using two-factor authentication. According to a Verizon report, 81% of data breaches are due to compromised passwords. You can have the strictest password policy that stipulates complex passwords and mandatory password changes, but if people are... MoreThursday, October 11, 2018CU-Wireless: 5 Major Upgrades in 2018Over the summer ITS performed five major enhancements to CU-wireless. 1. Faster Authentication Authentication means getting your device connected securely using MyCarletonOne credentials as quickly as possible. On a typical Carleton school day over 19,000 wireless laptops & phones roam the campus at any one time. While moving around the... MoreWednesday, October 10, 2018Design Change Coming to Carleton Central on Oct. 22 – POSTPONEDPLEASE NOTE: THIS CHANGE HAS BEEN POSTPONED UNTIL FURTHER NOTICE On October 22, ITS will be updating the Carleton Central login webpage (central.carleton.ca). This is simply a design change and no action is required. This change has no impact to Carleton Central access via the Current Students website (Carleton.ca/students). The Carleton Central... MoreFriday, October 5, 2018New Acquisition of Cellular Services PolicyCarleton University manages commercial agreements with wireless providers. Effective June 1, 2019, all full-time faculty and staff requiring a mobile device for business purposes are required to use the University’s centrally managed corporate account. Carleton University permits the use of a corporate device for personal use providing it is in... MoreThursday, October 4, 2018Spotlight on IT: Cyber SecurityHello everyone and welcome to Spotlight on IT, our quarterly e-newsletter spotlighting different trends and topics in the IT world. If you would like to receive this e-newsletter in you inbox, go here to subscribe! This month is Cyber Security Awareness Month. This is an internationally recognized campaign focused on helping us all be more... MoreTuesday, October 2, 2018Confidential Printing Now Available for Staff and FacultyA new printing option called “Confidential Printing” is now available and mapped to all Staff and Faculty CUNET computers. In a standard printing environment, a job is sent directly to the printer for immediate printing. If the printed material is forgotten it not only wastes ink and paper, but presents a security risk if... MoreFriday, September 28, 2018Inside ITS: Cyber Security Awareness MonthWelcome to Inside ITS. This week Mary Kathryn talks about Cyber Security Awareness Month and the upcoming Coffee Break with Web Services event.... MoreFriday, September 28, 2018Cyber Security: Our Shared ResponsibilityCyber Security Awareness Month is an internationally recognized campaign held each October to inform the public of the importance of cyber security. This campaign is focused on helping us be more secure online, by knowing simple steps to take to protect ourselves, our families, our workplace and our devices. Humans are the first line... MoreTuesday, September 25, 2018Carleton is Participating in Cyber Security Awareness MonthNext month we will be participating in Cyber Security Awareness Month. This is a time to help protect ourselves against a wide range of online threats. Our month long campaign is designed to help you better understand the cyber threats you face online and the simple steps you can take to minimize those risks.... MoreMonday, September 24, 2018Beware Phishing Emails – Appears to be from Carleton University!Beware of phishing emails circulating on campus with subject of: "Action Required: Delivery status Notification (failure)" and appears to be from Carleton University. This is a phishing email and it should be deleted immediately. Do not clink on the link within the body of the message, do not respond to the message, and do... MoreFriday, September 21, 2018Introducing Inside ITS: New Video SeriesWelcome to our new video series: Inside ITS. Our goal for this new initiative is to explore new ways of sharing all the things we have going on in our department – and there’s a lot! These videos will be short (under 3 minutes), informal, and informative. So without further ado, here is our... MoreTuesday, September 18, 2018Come to Coffee Break with Web ServicesOn October 3, from 10-11 Danny, Mary Kathryn, Charlotte, Troy, Andrew, Mike, and Gabe (aka the Web Services team) will be hosting Coffee Break with Web Services. If you manage a website on campus, or just want to hang out with fun web people, come out to this event! You’ll get to hear about... MoreMonday, September 10, 2018Learn About Campus Safety ServicesCampus Safety Services provides 24/7 service to all members of the Carleton University community and offers many programs and resources to support instructors, staff and students throughout the year. It is important that the Carleton community is aware of the different supports and services that are available. The department has recently launched... MoreMonday, September 10, 2018Design Change to Carleton Central Login Page – PostponedPlease note, the design change planned for the Carleton Central login page has been postponed. We will inform the community once a new date has been... MoreThursday, September 6, 2018CU-Wireless & Eduroam – Login Issues – ResolvedAt approximately 4:15pm, Sep 6th: The cu-Wireless and Eduroam issues were resolved. As of 3:30 PM, Sep 6th: Problems are currently being experienced logging into CU-wireless and Eduroam wireless networks. ITS is aware and are investigating.... MoreThursday, September 6, 2018Phishing Emails circulating on Campus!Beware of phishing emails circulating on campus with subject of: "Part-Time Personal Assistant Needed". This is a phishing email and it should be deleted immediately. Do not respond to the message, do not text, do not call, and do not provide your email and/or account information. If you have already responded to this email,... MoreTuesday, September 4, 2018Network Printers – Robertson Hall only – Resolved!As of approximately 2:00 PM, Sep 4th: The Network Printer issues in Robertson Hall were resolved. As of 8:00 AM, Sep 4th: The network printers in Robertson Hall only are currently unavailable. ITS Support are aware and are... MoreTuesday, September 4, 2018CU-Wireless & Eduroam – Login Issues – Resolved!At approximately 3pm, Sep 4th: The cu-Wireless and Eduroam issues were resolved. As of 10:48 AM, Sep 4th: Problems are currently being experienced logging into CU-wireless and Eduroam. Clients can connect to the network, but have no Internet access. ITS is aware and are investigating.... MoreFriday, August 31, 2018Design Change Coming to Carleton Central Login PagePlease note: this initiative has been postponed. We will inform the community of the new date once it's confirmed. During the week of September 10, ITS will be updating the Carleton Central login webpage (central.carleton.ca). This is simply a design change and no action is required. This change has no impact to Carleton Central... MoreMonday, August 20, 2018Carleton Central – Login IssuesLogin issues are currently being experienced on Carleton Central. ITS is aware and are... MoreFriday, August 10, 2018Card Swipe Network Printers – Students, Faculty & Staff – Now Resolved!As of 10:10 AM, The issues experienced earlier with the card swipe network printers have now been resolved. As of 9:45 AM, Network printers that require the card swipe (Papercut/Konica Minolta) are currently unavailable for students, faculty & staff. ITS is aware and are working to resolve... MoreTuesday, July 31, 2018August IT Security Tip: Protect Your Personal InformationIn this month's IT security tip we're talking about protecting not only your personal information, but your online identity as well. What you post online can come back to haunt you. Here are four simple tips to help you protect your personal information: Limit the amount of personal information you post when using social... MoreMonday, July 30, 2018Today: Banner PIN Removal for Carleton CentralStarting today (July 30th) users will no longer be able to login to Carleton Central using a Banner PIN. The direct login to Carleton Central (central.carleton.ca) will remain the same except users will only have the option to login with their MyCarletonOne credentials. This change is being done to enhance our security and to provide the user... MoreThursday, July 12, 2018Second Alert re Compromised email.Please be aware of the potential for malware email from a compromised Carleton email account. We are still fielding calls from students, staff/ and faculty members that have fallen for this. The subject line of the messages are randomized, and appear to be pulled from previous messages out of the compromised accounts inbox. The email contains... MoreTuesday, July 10, 2018Carleton’s Computer Purchase ProgramNeed a computer? Faculty and staff can choose from over 30 recommended systems from our preferred vendors. All of the recommended systems are fully supported by ITS, have Carleton’s standard image adapted to them, and meet all of our ITS security and CUnet domain membership requirements. In addition, ITS recommended systems come with 3... MoreMonday, July 9, 2018Banner PIN Removal for Carleton Central AccessStarting July 30th users will no longer be able to login to Carleton Central using a Banner PIN. The direct login to Carleton Central (central.carleton.ca) will remain the same except users will only have the option to login with their MyCarletonOne credentials. This change is being done to enhance our security and to provide the... MoreMonday, July 9, 2018Alert: Compromised student email chainCarleton ITS service desk has fielded a number of calls from students who received a malware email from a compromised student email account. The email contains a link and when clicked it sends out the email to your contact list. Subject lines vary - reported subject lines are 'damn', 'about us' and 'weird'. Do not... MoreFriday, July 6, 2018Changes to Mobile Services BillingA recently approved policy includes changes to mobile services billing which may impact individuals who are not on the Carleton Corporate plan and are being reimbursed for a personal plan for university business. Prior to the policy, the university was covering all expenses incurred on mobile devices. The new policy, titled Acquisition of Wireless... MoreWednesday, July 4, 2018Internet Issues Due to Construction in Brewer Park: ResolvedInternet and email service on the Carleton University campus was disrupted yesterday at 10 a.m. after construction in Brewer Park severed a cable that carries our Internet links. The service provider was on site to make repairs and Internet service was restored by approximately 8:30 p.m. Thank you for your... MoreFriday, June 22, 2018Phishing Emails circulating on campus – Appears to be from the ITS Help-DeskBeware of phishing emails circulating on campus with subject of: "Tech Support Team", appears to be from the ITS Help-Desk. This is a phishing email and it should be deleted immediately. Do not reply to the message, do not click on the link in the body and do not provide your email and/or account... MoreThursday, June 7, 2018Design Change Coming to Carleton’s Single Sign On WebpageOn Wednesday June 13, ITS will be updating Carleton’s Federated Single Sign On webpage. This is the page you see when you go to login to Carleton Exchange Email, Office 365 applications, SharePoint, OneDrive, Fusion, Halogen and Medgate. This is simply a design change and no action is required. The page will go from... More« Previous Page 1 … Page 4 Page 5 Page 6 Page 7 Page 8 … Page 26 Next » Share: Twitter, Facebook Short URL: https://carleton.ca/its/?p=12364