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Tuesday, June 18, 2019

Beware of Phishing Email circulating on campus – Appears to be from ITS Service Desk!

Please beware of phishing emails circulating on campus with subject of "Enrollment : {Salary Increment } Application" and appears to be from the ITS Service Desk.   This is a phishing email  and should be deleted immediately. Do not click on the link within the body of the message and do not reply or respond... More

Tuesday, May 28, 2019

Beware of Phishing Email circulating on campus – Appears to be from Carleton University Dean, Chair or Director!

Please beware of phishing emails circulating on campus with subject of "Are you Available" and "Good Morning" and appear to be from either the President, Dean, Chair, Director or other senior management at Carleton University.  These are phishing emails and should be deleted immediately. If you respond to these messages, you may be asked to... More

Friday, May 17, 2019

Reimbursements of Personal Mobile Cellular Expenses Ceasing Effective June 1st, 2019

Effective June 1st, 2019, Carleton will no longer reimburse personal mobile/cellular plans charged to operating or ancillary funds.  As per the Acquisition of Wireless Cellular Services Policy, the majority of employees who require a mobile device will need to transfer to Carleton’s Corporate plan. This policy, which came into effect April... More

Monday, May 13, 2019

Changes Are Coming to Carleton.ca

Four years ago, we redesigned the Carleton.ca home page and it has served us well by bringing in over 100,000 visitors each month. However, four years is a long time in the digital world and we are happy to say that it’s time for a fresh new look. When approaching the refresh, the Department... More

Thursday, May 9, 2019

Changes to Mobile Services Billing

A recently approved policy includes some changes to mobile services billing which may impact those that are not on the Carleton Corporate plan and are being reimbursed for a personal plan for university business. Effective June 1, 2019, Carleton will no longer reimburse personal plans. Employees who require a mobile device to their job... More

Wednesday, May 8, 2019

The Carleton Home Page is Getting a Refresh

Four years ago, we redesigned Carleton.ca and it has served us well by bringing in over 100,000 visitors each month. However, four years is a long time in the digital world and we are happy to say that it’s time for an update. When approaching the redesign, the Department of University Communications and the... More

Thursday, April 25, 2019

External Email Tagging Being Implemented to Combat Phishing

At Carleton we often see phishing emails that appear to be from @carleton.ca addresses, when in fact they are fake accounts created with malicious intent. These emails often encourage the recipient to click on a link and provide sensitive information, like their username and password. To better protect Carleton staff, faculty, and students against... More

Tuesday, April 16, 2019

Beware of Phishing/scams – Offer to win a $1000 gift card or 5 year Netflix Subscription

Beware of phishing/scam emails circulating on campus with "offer to win a $1000 gift card, from various stores and services (Walmart, Amazon, Costco, or 5 year Netflix subscription) for completing a "survey".  This type of email is a scam and should be ignored and deleted immediately. Do not respond to the message, do not... More

Wednesday, April 10, 2019

Beware of phishing/scam emails circulating on campus – Subject: New Messages Notification

Beware of phishing emails circulating on campus with subject of: "New Messages Notification" and appears to be a voicemail email message. This is a phishing email and should be deleted immediately. Do not clink on the link or open the attachment within the body of the message, do not respond to the message, and... More

Tuesday, April 9, 2019

April IT Security Tip: Safe Online Banking

Banks use comprehensive safeguards to protect the integrity and security of your information and financial transactions. If you choose to bank online you need to do the same. Here are some tips to help you bank safely: Pick a strong password. Online Banking passwords must be unique and complex. It is highly recommended that... More

Wednesday, March 13, 2019

Phishing Emails that appears to come from the RCMP on Anti-bullying!

Beware of phishing emails that appear to come from the "RCMP" on Anti-bullying, which asks for information on individuals or mentions a "Watch List".  These are phishing emails and should be deleted immediately. Do not click on the link within the body of the message, do not respond to the message, and do not... More

Tuesday, March 12, 2019

Beware of ‘Part-Time Job Offer’ Scams

Please beware of ongoing ‘Part-time Job Offer’ scams circulating online and through emails. These scams request that a student communicate using their Carleton email address.  If they respond, they are then contacted by potential “employers” offering a job.  The ‘scammer’ or ‘potential employer’ sends cheques for the student to... More

Tuesday, March 12, 2019

MyCarletonOne Upgrade Extended – Password Changes and Account Creations Unavailable this Week

Due to technical issues, we are extending the MyCarletonOne maintenance window until March 15. As a result password changes and new account creations will be unavailable this week. For more information about this upgrade, please visit our MyCarletonOne Upgrade post. Questions or comments can be directed to the ITS Service Desk. Thank you for... More

Friday, March 1, 2019

In Memoriam: Sylvain Pitre

It is with deep sadness that we inform the Carleton community of the death of Sylvain Pitre, Manager, Research Computing Services, who passed away on Feb. 23, 2019, after a brief illness. Sylvain joined the ITS team in 2014 to develop and lead the Research Computing Services (RCS) team providing researchers with the support,... More

Friday, March 1, 2019

Changes to MyCarletonOne on March 11 – Here’s What you Need to Know

Due to technical issues, we are extending the maintenance window into the work week of March 11: the upgrade to the MC1 system will continue until further notice as ITS works with the vendor to resolve these technical issues. ​ . Impact to staff, faculty, students, and retirees: Your username and password will remain... More

Thursday, February 21, 2019

Network Printing Changes Coming to Robertson Hall and CTTC

As of Monday February 25, staff and faculty in Robertson Hall and CTTC must connect to network printers via ITS print server and no longer by IP address. This change will mainly affect Mac and Unix users as most Windows users already connect to network printers via the print server. This change ensures only authorized users can connect... More

Sunday, February 10, 2019

MyCarletonOne Upgrades Postponed

We encountered issues this weekend upgrading MyCarletonOne.  As a result the anticipated changes to MyCarletonOne - a new login page and the need to select new security questions - is being postponed. New users can continue to set up their accounts through Carleton Central.  Password changes can be done through myone.carleton.ca We will inform... More

Monday, January 28, 2019

Changes Coming to MyCarletonOne – Here’s How This Will Impact You

This month we will be replacing the current system that powers MyCarletonOne with Oracle Identity Management (OIM). As a result, the MyCarletonOne login screen (at myone.carleton.ca) will have an updated look and feel. Impact to staff, faculty, students, and retirees: Your username and password will remain the same, however the next time you... More

Monday, January 28, 2019

Managing your Privacy

Today, January 28, is Data Privacy Day.  It is an international effort to empower individuals and business to respect privacy, safeguard data and enable trust. Data about you can be used in a variety of ways, sometimes in ways you wouldn't expect or even approve.  That's why it's important to understand the value of... More

Tuesday, January 22, 2019

Tackling Phishing at Carleton

Phishing is an attempt of acquiring personal or sensitive information such as credit card information, passwords, etc. by sending an email that appears to be from a legitimate company. Many people are wise to the typical phishing email; it calls to immediate action, it asks for your password, it’s riddled with spelling and grammatical... More

Thursday, January 17, 2019

Upcoming IT Security Awareness Workshop

Keeping our systems and data safe from IT security threats is all of our responsibility. Join one of our Security Managers as he discusses security awareness and how to defend yourself against some major security threats. Intended Audience: Staff and Faculty When: Monday Jan 28 from 9-10 am Where: 617 Robertson Hall In this... More

Monday, January 7, 2019

Spotlight on IT: 2018 Year in Review

This special edition of Spotlight on IT focuses on some of the great work done in our IT department over the past year. We wanted to share what we have been up to in our efforts to support and grow IT at Carleton University. We have just released our 2018 Year in Review. This report... More

Friday, January 4, 2019

Beware of Phishing Email circulating on campus – Appears to be from Carleton University Senior Manager!

Beware of phishing emails circulating on campus with subject of "Rafik Goubran's invitation is waiting for your response".  This is a phishing email and should be deleted immediately. If you respond to these messages, you may be asked to purchase gift cards or bitcoins for the individual. Do not accept invitation, do not send gift... More

Thursday, January 3, 2019

Job Offer / Bitcoin Scam – Targeting Students

Beware of a "Job Offer" or "Bitcoin" scam circulating on campus.  The scam gets students to upload their resumes to a job site and then they are contacted by potential "employers" offering them a job.  All they need to do is deposit money into their bank account, withdraw the money, purchase bitcoin and then... More

Tuesday, December 11, 2018

Banner 9 Information Session

This winter Carleton will begin moving from Banner 8 to Banner 9. The Banner Enterprise Resource Planning (ERP) System is the primary system of record for Carleton University. It provides Carleton’s faculty and staff with access to financial, HR and student information. With this upgrade Ellucian, the software vendor for Banner, has introduced a... More

Wednesday, December 5, 2018

OVPRI and ITS Collaborate to Support Researchers

The Office of the Vice-President (Research and International) (OVPRI) and Information Technology Services (ITS) are collaborating on a number of initiatives to enhance IT support for researchers. New Software Licensing Agreements Carleton has acquired new university-wide licenses for the IBM SPSS software and NVivo Plus. Both are now available... More

Monday, December 3, 2018

Shopping Online This Holiday Season? Be Careful of These Three Things

How is it December already?! Chances are you have some holiday shopping to do (or start), and if you’re like me you’ll turn to online shops.  It's fast, easy, convenient, and, in some cases, I can have my purchases wrapped and shipped directly to my loved ones. But before you open that browser, here... More

Monday, November 26, 2018

Beware of Phishing Email circulating on campus – Appears to be from Carleton University President!

Beware of phishing emails circulating on campus that appears to be from the Carleton's President or other senior managers, that often start with 'are you free' or 'are you available'.  This may be a phishing email and should be deleted immediately. If you respond to these messages, you may be asked to purchase gift... More

Monday, November 19, 2018

Phishing Emails Circulating on Campus: Subject of “Part-Time Personal Assistant Needed”

Beware of phishing emails circulating on campus with subject of: "Part-Time Personal Assistant Needed".  This is a phishing scam/email and it should be deleted immediately. Do not do not respond to the message, do not send a text message to the number listed in the email, and do not provide your name or email... More

Wednesday, November 14, 2018

Beware Phishing Emails – Subject ‘Survey’

Beware of phishing emails circulating on campus with subject of: "Survey" and content related to Risk Management (ERM).  This is a phishing email and it should be deleted immediately. Do not clink on the link within the body of the message, do not respond to the message, and do not provide your email and/or... More

Wednesday, November 14, 2018

Computer Purchases for Business Use

Are you in need of new tablet, desktop, or notebook for business purposes? Be sure to order an ITS recommended system from one of our preferred vendors. What is a Preferred Vendor? A preferred vendor has an established contract with Carleton University for a specific product list and contracted price. These contracts have been... More

Tuesday, November 13, 2018

Beware of phishing emails with subject of: “SECURE DOCUMENTS”

Beware of phishing emails circulating on campus with subject of: "SECURE DOCUMENTS" and appears to be from a bank. These are phishing emails and should be deleted immediately. Do not clink on the link within the body of the message, do not respond to the message, and do not provide your email and/or account... More

Thursday, November 8, 2018

Inside ITS: Talking IT Security

This week Mary Kathryn sits down with Paul Ungoed, one of our Information Security Managers in ITS. In this chat Paul talks about what he does, the best thing you can do to protect yourself online, some ongoing and upcoming IT security workshops, and a new co-op position available. https://www.youtube.com/watch?v=o3SusXOXA7s... More

Monday, November 5, 2018

Don’t Get Phished

Be wary of unsolicited email that asks for personal information, or tries to convince you to click on a web link to update personal information.  These are often phishing emails. Phishing is a method to trick people into providing sensitive information such as banking and credit card details as well as passwords. This personal... More

Tuesday, October 30, 2018

Beware of Phishing Emails circulating on Campus – Appears to be from Carleton!

Beware of phishing emails circulating on campus with subject of: "Urgent Opportunity" or "Document Pending" and appears to be from Carleton University. These are phishing emails and should be deleted immediately. Do not clink on the link within the body of the message, do not respond to the message, and do not provide your... More

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