In-Person Support – Unavailable

In-Person Support is not available at this time.

In following the recommendations from Ottawa Public Health, the School of Computer Science is operating online, and staff and faculty are working remotely.

For Tech Support please see below

COMP Course Help – Procedure
Course TAs
Lab Coordinators
Contacting the SCS Technical Support Staff
SCS Help Desk: In-Person Support

COMP Course Help – Procedure

Do you need help with your COMP courses, lab tutorials, Windows account, OpenStack, or Linux? This section explains the procedures to follow depending on the help you need.

For course material related problems, contact the following individuals in this order:

  1. See your Course Teaching Assistant (TA) during their office hours
  2. Contact your Course Lab Coordinator (if told to do so by a TA)
  3. Contact your Course Instructor (if told to do so by a Lab Coordinator)

For technical issues, contact the following individuals in this order:

  1. See your Course Teaching Assistant (TA) during their office hours
  2. Contact your Course Lab Coordinator (if told to do so by a TA)
  3. Contact the SCS Technical Staff (if told to do so by a Lab Coordinator)

There is more help if you need it, the Administrative Staff can assist with you with many aspects of the Computer Science Program.

Course TAs

Course TAs can answer most questions concerning your course:

  • Answer academic questions
  • Assist with the course software
  • Get you started with accounts and account creation

Lab Coordinators

Your Lab Coordinators can help you with:

  • Lab Tutorials
  • Assist with creating lab accounts

List of Lab Coordinators

Contacting the SCS Technical Support Staff

The SCS Technical Staff can help with general technical issues related to the use of school technical facilities. Students please follow these instructions before contacting the Technical Support Staff.

The Technical Support Staff hours of operation are Monday to Friday during regular business hours. Regular business hours varies and typically are from 8:30 am to 4:30 pm.

SCS Tech Support Email: scs.tech.support@carleton.ca.

SCS Help Desk: In-Person Support

In-Person Technical Support is not available at this time.
In following the recommendations from Ottawa Public Health, the School of Computer Science Technical Staff is operating online/remotely
To contact the SCS help desk for remote assistance, email: scs.tech.support@carleton.ca

Location: HP5161 (CLOSED to in-person support)
Hours of operation: Regular Business Hours (*)

(*) Regular Business Hours are typically Monday to Friday 8:30 am until 4:30 pm.