Contact the SCS Tech Staff: Students - School of Computer Science

COMP Course Help – Procedure
Course TAs
Lab Coordinators
Contacting the SCS Technical Support Staff
SCS Help Desk: In-Person Support

COMP Course Help – Procedure

Do you need help with your COMP courses, lab tutorials, Windows account, OpenStack, or Linux? This section explains the procedures to follow depending on the help you need.

Course material related problems

For course material related problems, contact the following individuals in this order:

See your Course Teaching Assistant (TA) during their office hours
Contact your Course Lab Coordinator (if told to do so by a TA)
Contact your Course Instructor (if told to do so by a Lab Coordinator)

Technical Issues

For technical issues, contact the following individuals in this order:

See your Course Teaching Assistant (TA) during their office hours
Contact your Course Lab Coordinator (if told to do so by a TA)
Contact the SCS Technical Staff (if told to do so by a Lab Coordinator)

There is more help if you need it, the Administrative Staff can assist with you with many aspects of the Computer Science Program.

People

Course TA's

Course TAs can answer most questions concerning your course:

Answer academic questions
Assist with the course software
Get you started with accounts and account creation

Lab Coordinators

Your Lab Coordinators can help you with:

Lab Tutorials
Assist with creating lab accounts

List of Lab Coordinators

Technical Staff

If you need to contact the Technical Staff regarding any VirtualBox or Openstack issues, follow these instructions:

Contacting the SCS Technical Support Staff

The SCS Technical Staff can help with general technical issues related to the use of school technical facilities. Students please follow these instructions before contacting the Technical Support Staff.

The Technical Support Staff hours of operation are Monday to Friday during regular business hours. Regular business hours varies and typically are from 8:30 am to 4:30 pm.

SCS Tech Support Email: scs.tech.support@carleton.ca.