Technical Support
Carleton Services:
Carleton Account & Email (cunet, cmail)
Wireless & Remote Access
SCS Services:
SCS Account Information
Openstack & Virtual Machines
Free Software & Storage
SCS Computer Labs
General Student Services
Carleton and The School of Computer Science offer many resources for students.
Technical Support
Technical support contact information for students – Information for students on how to access various support, including the technical support staff.
Carleton Account & Email (cunet, cmail)
Carleton provides accounts to all community members to access various services, including email. Carleton Employees have @cunet.carleton.ca accounts and students have @cmail.carleton.ca accounts.
- MyCarletonOne & Carleton Account Support – access documentation and support for your Carleton account
Email:
The university uses Office 365 (O365) as its official mail server. It is sometimes called cunet, Exchange or Outlook for Faculty and Staff, and cmail for students. As of Jan. 2019, you have a 50GB email quota.
@carleton.ca, @cunet.carleton.ca and @cmail.carleton.ca email addresses and aliases are managed by ITS. Please see the ITS Email Support for assistance.
- Office 365 Web Login
- Email Client Setup – Instructions for setting up your email in Outlook and other third-party clients (Mac Mail, Phone, etc)
We strongly advise all Carleton employees and students to use Carleton’s email for Carleton’s business. We discourage forwarding Carleton email or communicating via a non-Carleton email provider.
SCS has its own legacy SCS email server. Many of the faculty and staff have addresses @scs.carleton.ca which signifies the SCS email server. Contact the SCS Tech Staff for assistance with this email.
Wireless & Remote Access
- WiFi / CU-Wireless / eduroam – University-wide wireless service
- Remote Access (VPN) – Connect securely to Carleton’s network from off-campus
- SCS External Access Host – Connect securely to the SCS internal network
SCS Account Information
Your SCS accounts is used for many different SCS provided services. Visit the SCS Online Account Management Tool to setup or update your account.
IMPORTANT: you must update your account every term!
Services accessed using your SCS Account:
SCS Openstack and Virtual Machines for Courses & Research
The school provides a variety of virtualization support both for teaching COMP courses, and to support research within the department.
- Openstack – provides compute resources to COMP courses for hosting servers or providing individual compute resources to every enrolled student
- GPU Computing – provide COMP courses with access to GPU compute resources via Openstack
- Virtual Machines – provide students with a pre-built environment that they can run on their own devices or in the cloud
- Research Groups can also host their servers in the SCS Openstack which allows for near effortless management of the computing resources
Software & Storage
School of Computer Science students, faculty and staff have access to a variety of software packages through the School or through the University. Some examples include: MS Azure Dev Tools for Teaching, MS Office 365, IBM Academic Initiative, MatLab, Anti-Virus Software, etc.
- Full Software List – An extensive list of available software
- Free Remote Storage – Some options for free file storage
SCS Computer Labs
Labs are available for student use and for tutorials, teaching assistants.
- Computer Labs – Everything users need to know about the SCS Labs
- SCS Accounts – setup your account so you can access the labs
- Study Space
- Instructor Lab Information – Information about the resources available in the labs for instructors and what can be requested for their students.
General Student Services
This is a listing of frequently used students services provided by Carleton and SCS.
- Courses and Learning:
- Technology:
- SCS Laptop Requirements and Laptop Support
- Laptop Loans – provided by Carleton’s Information Technology Services via the Library loans
- SCS / Carleton Printing
- SCS Tech Tips