Technical Support
Carleton Services:
Carleton Administrative Services
Carleton Account & Email (cunet, cmail)
Wireless & Remote Access
CUNET Office Computer
SCS Services:
SCS Account Information
Software & Storage
General SCS Services
SCS Websites, Forms, and Documents
Lab and Building access – CBORD
Carleton and The School of Computer Science offer many resources for instructors.
Technical Support
Staff Technical Support Contact Information – Information for staff on how to access various support staff.
Carleton Administrative Services
Below is a list of some Carleton services that pertain to various administrative tasks.
Admin Services:
- Carleton Email Log in (Online Outlook)
- MS Teams Video Meetings
- Zoom at Carleton
- Carleton Voice and Phone Services
- Lab and Building access – CBORD
- SCS / Carleton Printing
- Access requests for offices labs reporting issues
- Room Bookings:
- Student Clubs and Societies Room Booking Request Form
- Search for room schedules: booking.carleton.ca
- Enterprise Room Booking / Infosilem Campus / Scheduler (Use your CUNET account name without @cunet.carleton.ca): scheduler.carleton.ca
- CUrb Surplus Sales:
- Financial Services:
- E-Shop Log in – Carleton’s eProcurement solution
- SAP Concur Travel and Expense Reimbursement
- Employee Services:
- Employee Phonebook
- Carleton Intranet – Carleton’s central employee hub
- Carleton Central – employee information
- Brightspace – employee training modules
- New Employee Tech-checklist – things new employees should do when joining Carleton/SCS
- CU WorkSafe portal – reporting safety incidents to Environmental Health and Safety (EHS)
Carleton Account & Email (cunet, cmail)
Carleton provides accounts to all community members to access various services, including email. Carleton Employees have @cunet.carleton.ca accounts and students have @cmail.carleton.ca accounts.
- MyCarletonOne & Carleton Account Support – access documentation and support for your Carleton account
Email:
The university uses Office 365 (O365) as its official mail server. It is sometimes called cunet, Exchange or Outlook for Faculty and Staff, and cmail for students. As of Jan. 2019, you have a 50GB email quota.
@carleton.ca, @cunet.carleton.ca and @cmail.carleton.ca email addresses and aliases are managed by ITS. Please see the ITS Email Support for assistance.
- Office 365 Web Login
- Email Client Setup – Instructions for setting up your email in Outlook and other third-party clients (Mac Mail, Phone, etc)
We strongly advise all Carleton employees and students to use Carleton’s email for Carleton’s business. We discourage forwarding Carleton email or communicating via a non-Carleton email provider.
SCS has its own legacy SCS email server. Many of the faculty and staff have addresses @scs.carleton.ca which signifies the SCS email server. Contact the SCS Tech Staff for assistance with this email.
Wireless & Remote Access
- WiFi / CU-Wireless / eduroam – University-wide wireless service
- Remote Access (VPN) – Connect securely to Carleton’s network from off-campus
- SCS External Access Host – Connect securely to the SCS internal network
CUNET Office Computer
Staff computers are connected to the university-wide ITS Windows network (CUNET). You require an active MyCarletonOne / CUNET account and password in order to access your workstation.
ITS has an imaging server that updates the computers regularly. Updates and installing security patches are usually done after hours and on weekends.
Any problems and concerns can be directed to the
SCS Account Information
Your SCS accounts is used for many different SCS provided services. Visit the SCS Online Account Management Tool to setup or update your account.
IMPORTANT: you must update your account every term!
Services accessed using your SCS Account:
Software & Storage
School of Computer Science students, faculty and staff have access to a variety of software packages through the School or through the University. Some examples include: MS Azure Dev Tools for Teaching, MS Office 365, IBM Academic Initiative, MatLab, Anti-Virus Software, etc.
- Full Software List – An extensive list of available software
- Free Remote Storage – Some options for free file storage
School of Computer Science (SCS) Services – General
Some of the many SCS Services include:
- Short Term Loans:
- portable projectors
- laptops
- digital camera
- gaming consoles
- PC components
- Raspberry Pi
- vintage computing parts and computers
- Consultations
- IT support and recommendations
- Purchasing IT office equipment
- Purchasing research equipment
SCS Websites, Forms, and Documents
The SCS uses two content management systems for web content: WordPress and Drupal. WordPress hosts the main School of Computer Science websites, while Drupal manages the SCS internal pages and documents.
WordPress: Main Website & News Articles
The main SCS websites are hosted by the ITS WordPress server, the Carleton Content Management System (CCMS). The SCS websites powered by the CCMS include:
- carleton.ca/scs | SCS admin login
(Also available at www.scs.carleton.ca) - carleton.ca/hci | HCI admin login
- carleton.ca/cuids | CUIDS admin login
- carleton.ca/dsa | DSA admin login
- If you require access to the website, the departmental administrator will have to request an account through the ITS service desk.
WordPress Resources:
- Carleton Content Management System – Learn about WordPress CCMS
- SCS WordPress: Adding posts and events
- ITS Webservices feature request form
- Carleton Branding & Logos
Drupal: SCS Internal Services
SCS uses an internal Drupal server to manage internal pages. Drupal uses your existing @scs.carleton.ca account information. The first time you log in to Drupal using your SCS email and password, your Drupal account will be created. If you notice any problems with your Drupal account, you can contact SCS tech staff.
For more information on Drupal and various internal SCS websites, see the following:
Internal Websites and Documents
The SCS maintains internal pages locked behind your SCS Drupal account. These pages are used to upload documents such tech reports and documents shared between staff and faculty.