Technical Support
Carleton Services:
Carleton Instructor Services
Carleton Administrative Services
Carleton Account & Email (cunet, cmail)
Wireless & Remote Access
Software
SCS Services:
SCS Instructor Services
SCS Account Information
Software & Storage
SCS Computer Labs
Openstack and Virtual Machines for Courses & Research
SCS Server Room
General SCS Services
General Student Services
Carleton and The School of Computer Science offer many resources for instructors.
Technical Support
Instructor Technical Support Contact Information – Information for instructors on how to access various support staff.
Carleton Instructor Services
Below is a list of some Carleton services useful for Instructors.
- Course Services:
- Lecture Services:
- Fall 2021 Teaching Support – support for instructors teaching in the fall term 2021
- Education Development Centre – resources to help with course design, teaching tools, and teaching tips
Carleton Administrative Services
Below is a list of some Carleton services that pertain to various administrative tasks.
- Admin Services:
- Financial Services:
- E-Shop Log in – Carleton’s eProcurement solution
- SAP Concur Travel and Expense Reimbursement
- Employee Services:
- Employee Phonebook
- Carleton Intranet – Carleton’s central employee hub
- Carleton Central – employee information
- Brightspace – employee training modules
- New Employee Tech-checklist – things new employees should do when joining Carleton/SCS
- CU WorkSafe portal – reporting safety incidents to Environmental Health and Safety (EHS)
Carleton Account & Email (cunet, cmail)
Carleton provides accounts to all community members to access various services, including email. Carleton Employees have @cunet.carleton.ca accounts and students have @cmail.carleton.ca accounts.
- MyCarletonOne & Carleton Account Support – access documentation and support for your Carleton account
Email:
The university uses Office 365 (O365) as its official mail server. It is sometimes called cunet, Exchange or Outlook for Faculty and Staff, and cmail for students. As of Jan. 2019, you have a 50GB email quota.
@carleton.ca, @cunet.carleton.ca and @cmail.carleton.ca email addresses and aliases are managed by ITS. Please see the ITS Email Support for assistance.
- Office 655 Web Login
- Email Client Setup – Instructions for setting up your email in Outlook and other third-party clients (Mac Mail, Phone, etc)
We strongly advise all Carleton employees and students to use Carleton’s email for Carleton’s business. We discourage forwarding Carleton email or communicating via a non-Carleton email provider.
SCS has its own legacy SCS email server. Many of the faculty and staff have addresses @scs.carleton.ca which signifies the SCS email server. Contact the SCS Tech Staff for assistance with this email.
Wireless & Remote Access
- WiFi / CU-Wireless / eduroam – University-wide wireless service
- Remote Access (VPN) – Connect securely to Carleton’s network from off-campus
- SCS External Access Host – Connect securely to the SCS internal network
SCS Instructor Services
Instructor Course Information
- Course Outlines
- Contract Instructor details for course outline and course materials uploads
- Faculty access to SCS Honours Projects
Updating your Website profile
To update your research interests on the SCS website please submit this form:
Instructor Tech Budget Requests:
Every Fall Term, the School submits a Tech Budget request to support courses offered in the upcoming academic year.
- If you require equipment or software for the operation of your course, then you can request financial support in the tech budget submission
- If you wish to submit a request for a Fall 2022 or Winter 2023 course, you would have to submit your request before December 2021 (Fall 2021).
- If the budget item is approved by the Dean of Science office, the funds are typically available after May 2022
- Please submit your Tech budget items to the SCS Tech staff
SCS Account Information
Your SCS accounts is used for many different SCS provided services. Visit the SCS Online Account Management Tool to setup or update your account.
IMPORTANT: you must update your account every term!
Services accessed using your SCS Account:
Software & Storage
School of Computer Science students, faculty and staff have access to a variety of software packages through the School or through the University. Some examples include: MS Azure Dev Tools for Teaching, MS Office 365, IBM Academic Initiative, MatLab, Anti-Virus Software, etc.
- Full Software List – An extensive list of available software
- Free Remote Storage – Some options for free file storage
SCS Computer Labs
Labs are available for student use and for tutorials, demonstrations, etc.
- SCS Computer Lab Information – Everything users need to know about the SCS Labs
- SCS Accounts – setup your account so you can access the labs
- Instructor Lab Information – Information about the resources available in the labs for instructors and what can be requested for their students.
- Carleton Public Computer Labs – Over 25 public labs spread across campus; NOTE: these are not setup with SCS specific software, but are great for general computing needs
SCS Openstack and Virtual Machines for Courses & Research
The school provides a variety of virtualization support both for teaching COMP courses, and to support research within the department.
- Openstack – provides compute resources to COMP courses for hosting servers or providing individual compute resources to every enrolled student
- GPU Computing – provide COMP courses with access to GPU compute resources via Openstack
- Virtual Machines – provide students with a pre-built environment that they can run on their own devices or in the cloud
- Research Groups can also host their servers in the SCS Openstack which allows for near effortless management of the computing resources
SCS Server Room
The SCS Server room is a shared space where we host departmental teaching and research servers. Instructors and Researchers are encouraged to host their teaching and research servers in the server room using the SCS Openstack.
- SCS Server Room – detailed information about the SCS server Room
- Openstack – cloud computing platform used to host computer resources (servers) for SCS teaching and research
School of Computer Science (SCS) Services – General
Some of the many SCS Services include:
- Short Term Loans:
- portable projectors
- laptops
- digital camera
- gaming consoles
- PC components
- Raspberry Pi
- vintage computing parts and computers
- Consultations
- IT support and recommendations
- Purchasing IT office equipment
- Purchasing research equipment
General Student Services
This is a listing of frequently used students services provided by Carleton and SCS.
- Courses and Learning:
- Technology:
- SCS Laptop Requirements and Laptop Support
- Laptop Loans – provided by Carleton’s Information Technology Services via the Library loans
- SCS / Carleton Printing
- SCS Tech Tips