Get Support
Looking for support with teaching and learning? We’re here to help.
Immediate Classroom Assistance
If you are teaching on campus and require immediate assistance in your classroom, please call the Learning Spaces Help Desk at extension 3815 from the classroom phone or 613-520-3815 from your mobile phone. Support is available Monday to Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 4 p.m.
TLS Support Portal
The best way to receive quick and efficient support for your teaching and learning needs is to submit a ticket to the TLS Support Portal. Through the portal you can:
- Request one-on-one consultations
- Get help with educational technology tools
- Book learning space orientations
- Book our Creation Suites and Experience Studios
- Submit general inquiries
Trouble Accessing the Portal?
If you are having difficulties accessing the TLS Support Portal, you may need to clear your browser cache or access the portal using the Private (Incognito) mode on your web browser. If you are still unable to access the portal, contact us at tlssupport@cunet.carleton.ca.
Phone Support and Drop-Ins
If you need to talk to someone quickly, call 613-520-2344 for just-in-time support during business hours (Monday through Friday from 8:30 a.m. to noon and 1 to 4:30 p.m.).
Additionally, our team of educational technologists, educational developers and instructional designers are available for drop-in consultations every Tuesday, Wednesday and Thursday from 10 a.m. to noon in the Future Learning Lab (ML 483). No registration is necessary.