- Immediate Classroom Assistance
- Ad Hoc Drop-Ins on the Fourth Floor of Dunton
- Educational Technology Support
- Teaching or Course Consultations
- Scantron Drop-Offs
- Equipment Loans
- Production Services
- Media Production
- Other
Looking for support with teaching and learning? We’re here to help.
Trouble Accessing Jira?
If you are having difficulties accessing the TLS Support Portal, you may need to clear your browser cache or access the portal using the Private (Incognito) mode on your web browser. If you are still unable to access the portal, you can contact us at tlssupport@cunet.carleton.ca
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Immediate Classroom Assistance
We continue to have expertise on site to support immediate classroom assistance. If you are teaching on campus and require immediate assistance in your classroom, please call the Learning Spaces help desk at 613-520-3815. Support is available Monday to Thursday from 8 a.m. to 9 p.m. and Friday from 8 a.m. to 4 p.m.
Ad Hoc Drop-Ins on the Fourth Floor of Dunton
We are not able to support ad hoc, in person drop-in consultations on the fourth floor of Dunton Tower. If you need to meet with a team member or get support onsite, please complete our course consultation request form and we would be happy to meet with you in person.
Educational Technology Support
The best way to receive quick and efficient support for Carleton’s educational technologies (D2L Brightspace, Kaltura/Mediaspace, Zoom, H5P etc.) is to submit a ticket to the TLS Support Portal. TLS staff members actively monitor and address tickets as they are received. If you are having difficulties accessing the Jira Support Portal, you may need to clear your browser cache.
Educational Technology Quick Troubleshooting:
- Clear your Browser Cache.
- Update your web browser if needed.
- Verify if Educational technology is online and functional: Brightspace, Zoom, Kaltura.
Teaching or Course Consultations
Please use our course consultation request form to submit requests for one-on-one consultations related to teaching, assessment, course design, integrating technology, classroom orientations, etc. Using the form allows us to direct your request to the first available team member with the appropriate expertise.
Scantron Drop-Offs
Scantron multiple-choice exams can be dropped off Monday to Thursday from 8:00 a.m. to 8:00 p.m. and Friday from 8:00 a.m. to 4 p.m. in Loeb D299.
Equipment Loans
Equipment loans are available to instructors, teaching support staff and teaching assistants to develop and teach courses. Types of equipment available for loan include tablets, document cameras, webcams and microphones. If you would like to borrow equipment for yourself or your TA, submit your request here.
Production Services
The TLS Production Services team is available to support the technical elements of hosting in-person, online and hybrid events. Arrange a booking here.
Media Production
TLS offers extensive media production support. Requests for support are available in the Media Production section of our website.
Other
If you need support for anything else, please reach out to us directly at tlssupport@cunet.carleton.ca.