A tip from Canada Life: Your expenses must always be submitted to your plan first, before the balance can go to your spouse’s plan.
For dependent children, the date of birth rule applies. Claims must first be submitted under the plan of the parent with the earlier birth date (month/date) in the year, then under the plan of the parent with the later birth date. Different rules may apply for situations involving custody arrangements and Government Plans.
You can inquire about the correct way to apply Coordination of Benefits for your specific situation by contacting Canada Life either by telephone at 1-800-957-9777 or by online message.