Service Excellence Commitments

In HR, our mission is to provide integrated, innovative people centered services that foster the attraction, retention and development of an engaged, healthy and effective workforce that supports the strategic direction of the University.

We are committed to our Service Excellence standards of providing professional, responsive, reliable, and personalized services.

We Care

• We work in an accessible, safe and supportive environment that is welcoming for all who visit HR.
• We care about integrating our services and programs into the Carleton community by offering programs and services which are valued, relevant and timely for our clients
• We take pride in the accomplishments of our colleagues and clients and support their endeavours through our professionalism.
• We keep current with the best HR practices to provide a valued set of “people first” programs and services.
• We welcome and value feedback from our clients and initiate regular communication to ensure we deliver client centered exceptional service.
• We are engaged within the University community in actively promoting a healthy workplace, continuous learning, and service excellence for all

We are Professional

• We take pride in being members of the Carleton community and promote university values in our everyday work.
• We learn from our colleagues, stay current with policies and best practices and share that knowledge for the benefit of our clients and each other.
• We encourage professional development for all so as to continuously educate ourselves and build our resources to adapt to times of ongoing change.
• We offer the highest standards of professional services; built on a foundation of trust and mutual respect for meeting the on going needs of clients.

We are Responsive

• We are active listeners, confirming our understanding of the issue before responding to inquiries.
• We keep the Carleton community informed on a timely basis of human resources programs and services.
• We appreciate and respect the time of others.
• We respond consistently and accurately within established service standards.
• We are innovative in meeting the evolving needs of the Carleton community and welcome feedback.
• We hold ourselves accountable, readily address client issues when they arise and facilitate client referrals in a professional and confidential manner

We are Reliable and Courteous

• We welcome our clients and offer assistance in an open, friendly and courteous manner.
• We ensure we meet client needs in a timely manner and follow-up to ensure client satisfaction.
• We provide knowledgeable, accurate and consistent service and evaluate for continuous improvement.

We Personalize

• We value the diversity and individuality of clients in accessing our programs and services.
• We view every contact with clients as an opportunity to build and maintain positive relationships.
• We are approachable, we are welcoming, and listen without judgement