Wellness Supports Available While Travelling

If you are unsure about resources available in your home country or are outside of a designated service area, consider filling out a Care Report and the Office of Student Affairs will follow up with you virtually or over the phone.

Undergraduate students have access to free counselling services through Empower Me, by telephone, video-counselling or e‑counselling. International students have access to support by phone 24/7, 365 days a year from 22 countries outside of Canada. Videoconferencing is also available upon request after an initial consultation.

Empower Me allows students to connect with qualified counsellors, consultants and life coaches at their private practice in the community for a variety of issues. They offer multi-lingual, culturally-sensitive, and faith-inclusive counselling options.

Visit the Empower Me FAQ page for telephone numbers for international access. Please note that the mobile app is only available for download in Canada.

TAO Online Therapy is designed to address issues related to anxiety and depression. TAO participants watch short videos and complete skill-building exercises. Online modules are accessible 24/7. Students abroad can access the Tao Self Help supports by signing in to Tao Self Help using their cmail address.

Peer mentors often understand what you are going through and can help connect you to the information that you are looking for and can provide tips to help you navigate through challenging experiences.

The Global PALS (Peer Advisors Lending Support) Program provides current international students with the opportunity to connect with an upper year or graduate student who can provide insights and support as you navigate social, cultural, and academic transitions during your time at Carleton University. Global PALS can support you in navigating Ottawa and Carleton resources, student support services, involvement opportunities, Canadian culture, and much more.

Various peer mentorship programs and groups can be found on the Mental Health and Well-Being website.

The Spirituality Centre is providing online spiritual counselling. Contact spiritual leaders directly to set up a virtual appointment.

The Department of Equity and Inclusive Communities  is providing services virtually during regular business hours (8:30am-4:30pm EST, Monday to Friday). Currently, they are offering both text and online peer support for sexual violence via Google Hangouts. Please visit their website for contact details, as well as information on how to make an appointment over FaceTime, Microsoft Teams, Skype or via phone.

All People All Pathways is a Carleton University-based program that provides weekly support meetings for those affected by substance use and addiction. Students can access a virtual peer support group facilitated by individuals with lived or living experience with substance use and addiction. It is an open drop in group with no weekly commitment or expectations of abstinence and is open to family and friends of those struggling with substance use as well. Details on meeting times are available through the Office of Student Affairs. 

The BounceBack Video Series is a free video series offered through the Canadian Mental Health Association that introduces participants to practical tips on managing your mood, sleeping better, building confidence, increasing activity, problem solving and healthy living. Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin, and Punjabi. Use the code: bbtodayon to enter.

International Association for Suicide Prevention allows users to find crisis centers in Africa, Asia, Europe, North America, Oceania and South America by clicking on the map provided.

Suicide.org is a non-profit organization and website focused on suicide prevention, awareness, and support. They have information on international suicide hotlines in 60 countries.