The most important things to know as a new casual employee can be found in our Information for New Employees brochure.

If you are planning a trip outside your province of residence and you have a medical condition that required treatment or had a change in medication in the three months prior to your departure, be aware of the following.

Coverage may be denied if a problem related to that condition or change in medication arises while you are away.

You may want to contact Canada Life at 1-888-381-4401 to clarify coverage before traveling outside of the province.

Out of Country Emergency Travel Insurance is included in your Extended Health Care Plan. You and your dependents registered under your policy will be covered up to 180 days. Coverage is for emergency care only.

Note: CUASA members and their eligible dependents traveling on university business or on sabbatical leave are not limited to the 180 day maximum.

Notify your Benefits Administrator of new dependents, changes in your marital status, etc. We will update your records with Canada Life.

Dependents are covered under the plan until they reach the age of 21.

If your dependents are registered full time in school they will be covered until age 25. Proof of registration must be forwarded to the Benefits Specialist at the beginning of each school year to ensure coverage continues.

Yes, except for members of CUPE 3778 and Visiting Scholars. For members who do have coverage, the eye examination fee is taken into consideration in the total amount payable under the Vision Care plan.

For members of CUPE 3778 and Visiting Scholars, if you are under age 20 or over age 64 you may be covered under the provincial health plan. To find out more, contact the provincial health plan organization in the province where you live.

No. The plan pays 100% of the difference in cu_event_cost between standard ward and semi-private room accommodation in a hospital.

The plan allows for two pairs of orthotics every twelve months. The plan will reimburse 80% of the cu_event_cost to a maximum of $450.00 every twelve months.

Charges for the services of a Registered Nurse (R.N.), Registered Nursing Assistant or Licensed Practical Nurse for private duty nursing are covered when provided in the home; provided such services are certified as medically necessary by the attending physician. Payment for such services shall exclude:

• Charges in excess of the fee level set by the largest nursing registry of Ontario
• Agency fees, commissions or overtime fees
• Charges by a nurse who is related to the patient by birth or marriage or who lives in the home of the covered person
• Charges for the services of a homemaker or any person who is not described above
• Charges incurred by any person while confined in a hospital

Initial placement of dentures is not covered under the plan. Repairs, rebasing and relining of dentures every twelve months are covered at 100%.

You can contact Great-West Life directly at 1-800-957-9777. A representative will provide you with information regarding your coverage eligibility. Please note that you will be asked to provide your policy number and member ID.

Access your group benefits and claims information for the past 24 months through GroupNet at Canada Life. You can also sign up for direct deposit claim payments (claims will be paid directly to your bank account).