Descriptions sorted by Service Excellence Standards
-
We Care
- We work in an accessible, safe and supportive environment that is welcoming for all who visit HR.
- We care about integrating our services and programs into the Carleton community by offering programs and services which are valued, relevant and timely for our clients
- We take pride in the accomplishments of our colleagues and clients and support their endeavours through our professionalism.
- We keep current with the best HR practices to provide a valued set of “people first” programs and services.
- We welcome and value feedback from our clients and initiate regular communication to ensure we deliver client centered exceptional service.
- We are engaged within the University community in actively promoting a healthy workplace, continuous learning, and service excellence for all
-
We Care
- We take pride in being members of the Carleton community and promote university values in our everyday work.
- We learn from our colleagues, stay current with policies and best practices and share that knowledge for the benefit of our clients and each other.
- We encourage professional development for all so as to continuously educate ourselves and build our resources to adapt to times of ongoing change.
- We offer the highest standards of professional services; built on a foundation of trust and mutual respect for meeting the on going needs of clients.
-
We Care
- We are active listeners, confirming our understanding of the issue before responding to inquiries.
- We keep the Carleton community informed on a timely basis of human resources programs and services.
- We appreciate and respect the time of others.
- We respond consistently and accurately within established service standards.
- We are innovative in meeting the evolving needs of the Carleton community and welcome feedback.
- We hold ourselves accountable, readily address client issues when they arise and facilitate client referrals in a professional and confidential manner
-
We Care
- We welcome our clients and offer assistance in an open, friendly and courteous manner.
- We ensure we meet client needs in a timely manner and follow-up to ensure client satisfaction.
- We provide knowledgeable, accurate and consistent service and evaluate for continuous improvement.
-
We Care
- We value the diversity and individuality of clients in accessing our programs and services.
- We view every contact with clients as an opportunity to build and maintain positive relationships.
- We are approachable, we are welcoming, and listen without judgement
Page 1 of 1