1. Public Computers
  2. Printing
  3. Site-Licensed Software
  4. Residence PC Protection
  5. Acquisition of Computers
  6. File Storage
  7. PC Hardware Disposal
  8. Internal Charges for Services
  9. Computer News

The Hardware Services Group is able to acquire parts, components, and peripherals to upgrade or repair computers for the entire Carleton community as well as PC design and consulting services.

Protect your computer university-owned computer with Microsoft 365 Defender (university intranet).  In addition the STOP Theft Laptop program is now offered through the Department of Safety (DUS).

Public Computers

Carleton University has 15 Public Labs for Students located in 5 buildings on campus. All computers are networked and have a standard student lab image with several software applications available, including standard office applications as well as course-related software. Simply use your MyCarletonOne account to log onto the PCs in the labs.

Want to book a lab?  Check our our lab fees for non-academic use information page.

Printing

Pay Printing is available at most public student labs and in other public areas around campus.  For specific instructions on how to print in the labs and at other pay printers on Campus, please see the CUontheGO webpage.

CUNET printing refers to the printing service for staff and faculty from their computers on the CUNET network. For help connecting to a network computer in your department, visit our Online Help Centre.

Site-Licensed Software

ITS has made special purchase arrangements for Windows, Macintosh, Unix or Linux software packages. Some software is site-licensed for unlimited use campus-wide. Other software has been made available through educational discounts for volume purchase. Some licenses may restrict the number of copies, the type of use, duration of licence, or the location of machines on which the software may be used.

Student and Faculty software is also available at educational pricing through the Campus Bookstore.  Please visit the bookstore in the University Centre for more information.

See our software packages available.

Residence PC Protection

Proper protection against computer viruses is required so that you have an operational network to support your academic studies.

ITS will be increasing its monitoring of the residence network to help keep your network clean. Monitoring will detect future infections of computers connected to ResNet and will isolate these computers from the network until they can be disinfected and properly protected.

Learn more about residence PC protection.

Acquisition of Computers

Hardware services can assist with the purchasing of computers.

Once purchased, computers can be configured for office or home use.  Carleton’s standard desktop image may be installed on computers purchased with university funds. A standard Carleton image cannot be used for computers purchased for home use, whether it be for work-at-home or personal use.

For information on selecting a computer and placing an order, visit our computer purchase page.

File Storage

We provide Carleton students, faculty and staff a variety of ways to store data on the network.

ITS provides enterprise backup services for the campus.  Backups are done for disaster recovery only and are not part of an archiving service.

PC Hardware Disposal

At ITS, we provide environmentally friendly and secure disposal of computers, peripherals, televisions and other audio visual electronic equipment for the Carleton community.

This service is available to staff, faculty, students and external 3rd parties.

For more information, please contact  ITS Hardware Services Group.

Internal Charges for Services

For a list of software, hardware, security, lab rentals, network service rates and data centre rates, visit our internal charges for services page.

Computer News

Thursday, August 15, 2019

myDesktop is Now cuDesktop

On August 15, ITS upgraded Carleton’s Virtual Desktop Infrastructure (VDI).  As part of this upgrade, the name has changed from myDesktop to cuDesktop. Users will also notice slight enhancements to the interface, performance improvements, and an updated image to Windows 10 with the latest software. Please note: after launching the VDI you may... More

Thursday, July 18, 2019

New 15 Minute Lock Screen Policy on CUNET Connected Systems

On Tuesday July 30, 2019 at 10:00 a.m., ITS will be implementing a new policy to lock computer screens after 15 minutes of inactivity.  This industry standard configuration will be applied to all faculty and staff Windows workstations and laptops that are connected to the CUNET domain. This change will address a security concern of... More

Thursday, February 21, 2019

Network Printing Changes Coming to Robertson Hall and CTTC

As of Monday February 25, staff and faculty in Robertson Hall and CTTC must connect to network printers via ITS print server and no longer by IP address. This change will mainly affect Mac and Unix users as most Windows users already connect to network printers via the print server. This change ensures only authorized users can connect... More

Wednesday, December 5, 2018

OVPRI and ITS Collaborate to Support Researchers

The Office of the Vice-President (Research and International) (OVPRI) and Information Technology Services (ITS) are collaborating on a number of initiatives to enhance IT support for researchers. New Software Licensing Agreements Carleton has acquired new university-wide licenses for the IBM SPSS software and NVivo Plus. Both are now available... More

Wednesday, November 14, 2018

Computer Purchases for Business Use

Are you in need of new tablet, desktop, or notebook for business purposes? Be sure to order an ITS recommended system from one of our preferred vendors. What is a Preferred Vendor? A preferred vendor has an established contract with Carleton University for a specific product list and contracted price. These contracts have been... More

Monday, October 22, 2018

Tips to Practice Safe Browsing

It’s Cyber Security Awareness Month! This is a time to help better understand the cyber threats we face online and the simple steps we can take to minimize those risks. This week we’re talking about cyber security beyond Carleton. Taking control of your own cyber security begins with understanding one simple fact: the Internet can be... More

Tuesday, October 2, 2018

Confidential Printing Now Available for Staff and Faculty

A new printing option called “Confidential Printing” is now available and mapped to all Staff and Faculty CUNET computers. In a standard printing environment, a job is sent directly to the printer for immediate printing. If the printed material is forgotten it not only wastes ink and paper, but presents a security risk if... More

Tuesday, July 31, 2018

August IT Security Tip: Protect Your Personal Information

In this month's IT security tip we're talking about protecting not only your personal information, but your online identity as well. What you post online can come back to haunt you. Here are four simple tips to help you protect your personal information: Limit the amount of personal information you post when using social... More

Tuesday, July 10, 2018

Carleton’s Computer Purchase Program

Need a computer? Faculty and staff can choose from over 30 recommended systems from our preferred vendors. All of the recommended systems are fully supported by ITS, have Carleton’s standard image adapted to them, and meet all of our ITS security and CUnet domain membership requirements. In addition, ITS recommended systems come with 3... More

Wednesday, January 3, 2018

Spotlight on IT: 2017 Year in Review

This special edition of Spotlight on IT focuses on all the great work done in our IT department over the past year. We wanted to share what we have been up to in our efforts to support and grow IT at Carleton University. We have just released our 2017 Year in Review. This report... More

Friday, December 1, 2017

Prevent Device Theft

Theft on campus accounts for tens of thousands of dollars worth of personal and university property loss every year. Along with the financial burden comes the loss of valuable personal and academic information. To protect your laptop: Most laptop theft occurs when devices are left unattended.  To prevent laptop theft: Never leave your laptop... More

Thursday, October 26, 2017

Safe Browsing

Taking control of your own cyber security begins with understanding one simple fact: that the Internet can be a hazardous place. Whether you're banking, connecting with friends, working, or just passing the time, when you're online you are never alone. Just as you'd watch your back, your family, and your belongings in a busy... More

Tuesday, August 1, 2017

Protect your personal information

Protect not only your personal information, but your online identity as well. What you post online can come back to haunt you. Here are some tips to help you protect your personal information: Limit the amount of personal information you post when using social media tools such as Facebook, twitter and YouTube. Do not... More

Monday, July 3, 2017

Your Back-up Plan

Performing basic computer safety maintenance is your first step to preventing nasty viruses from infecting your computer. Here are 3 things you can do to protect your computer: Install anti-virus and anti-spyware software.  At Carleton, all computer labs and staff/faculty workstations have Trend Micro antivirus installed. Trend Micro is available... More

Monday, May 15, 2017

Protect Your PC – How to Manually Check and Install Windows Updates

ITS regularly pushes Microsoft updates to all PC's on the CUNET domain. However, end users can sometimes fast track a scheduled update manually. To ensure that your Windows 10 PC is up to date with the latest Microsoft Windows updates follow the steps below: Windows 10 Open Start - > Microsoft System Center ->... More

Friday, March 31, 2017

Windows 10 Rollout to Staff and Faculty Now Complete

In October we began the rollout of Windows 10 to all faculty and staff computers. This follows a successful rollout of Windows 10 to all student lab computers. We are happy to announce that this has been a very successful endeavour! Not on Windows 10 yet? The move to Windows 10 provides you with the most... More

Thursday, February 16, 2017

Windows 10 Upgrade Spree!

In October, we began rolling out Windows 10. We're on a roll! There are currently over 1000 staff and faculty systems on Windows 10. Reading Week Upgrades We would love to do several upgrades over reading week (Feb. 21-24th) as it is a quieter time for many folks. The upgrade takes approximately 2.5 hours,... More

Wednesday, January 25, 2017

Spotlight on IT: 2016 Year in Review

Welcome to our eNewsletter, Spotlight on IT, where each month we spotlight a different trend or topic in the information technology world.  If you would like to receive this publication in your inbox, subscribe here. In this special edition of Spotlight on IT, we focus not on a trend, but on the great work done... More

Thursday, January 12, 2017

Do you have questions about your recent Windows 10 upgrade?

If you have recently been upgraded to Windows 10, be sure to check out our documentation for Carleton users. We have posted answers to some of your frequently asked questions. Do you have other questions about your new Windows 10 installation?  Feedback on the rollout process?  Submit it below and we'll get back to... More

Thursday, January 5, 2017

Windows 10 Rollout Resuming

This past October we began the rollout of Windows 10. Currently there are more than 1200 faculty, and staff systems on Windows 10! After a break for the holidays, we are now preparing to get back at it! We will be resuming the Windows 10 Upgrade deployment on Monday Jan 9th, 2017. Timing will be taken... More

Thursday, December 15, 2016

Changes Being Made to Student Network Drives

Beginning next week, Information Technology Services will be making changes to student network drives. Some students may currently have two P: (personal) drives on Carleton’s network.  This is often the case when a student becomes an employee, or an employee becomes a student. In order to simplify things, these two drives are being... More

Thursday, December 15, 2016

Introducing our New Online Help Centre

Along with our new name (ITS), we are also happy to introduce our new Online Help Centre. This is where you will now go to find documentation, video tutorials, and FAQs to help you do you what you need to do - such as connecting to the CU-Wireless, changing your MyCarletonOne password, setting up your voicemail,... More

Thursday, December 1, 2016

Network Interruption Updates

To better communicate updates to the Carleton community, a new Internal site has been created for IT communications. Staff and Faculty: To access the site, go to https://i.carleton.ca/its/ and login using your MyCarletonOne credentials. For technical assistance, please contact the ITS Service Desk at its.service.desk@carleton.ca or... More

Monday, November 14, 2016

Windows 10 Rollout Update

In October, we began rolling out Windows 10 and there are now over 360 staff and faculty systems on Windows 10. We are currently coordinating with staff and faculty groups to develop a rollout schedule. Timing consideration are being taken into account and scheduling options are being provided.  We will communicate the schedule once... More

Thursday, October 27, 2016

Windows 10 Rollout to ITS Complete

Last week Windows 10 was rolled out to staff in ITS.  This was the first group in the phased in rollout of Windows 10. The team is now regrouping and addressing the few issues that came up before rolling out to all staff and faculty.  Some issues that were discovered include: Disk space issues... More

Thursday, October 27, 2016

IT Security: Our Shared Responsibility

Cyber Security Awareness Month is coming to an end.  Our month long campaign was designed to help you better understand the cyber threats you face online and the simple steps you can take to minimize those risks. Simple things like: Knowing how to spot suspicious emails Creating secure passwords Protecting your mobile devices Staying safe... More

Friday, October 21, 2016

Windows 10 Upgrade Begins Monday

On Monday we will begin rolling out Windows 10 to all staff in ITS.  This is the first phase in the rollout to all staff and faculty on campus. Timing consideration will be taken into account and scheduling options will be provided. If you would like to be an early adopter, please contact the... More

Wednesday, October 19, 2016

Windows 10 is Coming

This fall we will begin rolling out Windows 10 (the latest Microsoft operating system) to all staff and faculty computers.  Microsoft Office 2016 will be included with the upgrade. This follows a successful rollout of Windows 10 to all student lab computers. Windows 10 will be rolled out in phases, starting with ITS.  Timing consideration... More

Wednesday, October 12, 2016

User’s Responsibilities for Protecting University Data

It’s Cyber Security Awareness Month! This is a time to help better understand the cyber threats we face and the simple steps we can take to minimize those risks. Today we’re talking about protecting university data. Portable storage devices – USBs, memory cards, removable or external hard drives and CDs/DVDs, Smartphones, tablets, iPods... More

Monday, October 10, 2016

Protect your Mobile Devices

October is Cyber Security Awareness Month.  We all have a key role to play in keeping our home computers and personal devices secure online. We also play a big part in keeping our businesses safe from cyber threats. This week we’re talking about protecting your computers and mobile devices. Risks to mobile phones, especially... More

Tuesday, August 30, 2016

Spotlight on IT: New Academic Year

Welcome to our eNewsletter, Spotlight on IT, where each month we spotlight a different trend or topic in the information technology world.  If you would like to receive this publication in your inbox, subscribe here. This special edition of Spotlight on IT focuses not on a trend, but on the great work done in our... More

Tuesday, August 2, 2016

4 Tips to Help Protect your Personal Information

It is important to protect not only your personal information, but your online identity as well.  Remember: what you post online can come back to haunt you. Here are some tips to help you protect your personal information: Limit the amount of personal information you post on social media. Do not assume that email... More

Thursday, July 28, 2016

Technology in the Classroom: A Student’s Perspective

As a student entering their fourth year at Carleton, I have witnessed and been exposed to different teaching styles and platforms that enable students to actively participate in class. In my experience, the academic technologies an instructor chooses to use (or not use) in their classroom can have a big impact on the way... More

Thursday, June 2, 2016

Secure and Protect your Mobile Devices

The increased use of mobile technologies; e.g.; laptops, smartphones, tablet computers, and portable storage devices, enables the processing, accessing and storage of sensitive University data outside of the physical and logical security boundaries of the University’s network. To ensure the confidentiality, integrity and availability of... More

Thursday, May 19, 2016

ITS Infographic: April Stats

The infographic below highlights some of the activity we saw in the month of April.  Click on the image for a larger view.  Accessible transcript is included below the image. Accessible Transcript ITS Stats - What Happened in April We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative... More

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