Friday, October 1, 2010September Projects at ITSThese project are designed to improve our services. Many of theses projects play an important role in laying the foundation for growth and future... MoreFriday, October 1, 2010From Print to Online: Research Works launchedThis month, Web Services and the Research Department joined forces to launch the new online edition of Research Works.... MoreFriday, October 1, 2010Emergency Notification System upgrade completeOn September 30, ITS in conjunction with University Safety, Communications and Equity Services launched the upgraded Emergency Notification System... MoreFriday, October 1, 2010Applications Development launches first phase of new online Graduate Teaching Management systemThe Applications Development group have been collaborating with the Faculty of Graduate and Postdoctoral Affairs and graduate departments on a new online Graduate Teaching Assistant (TA) Management system.... MoreFriday, October 1, 201082% First Call Resolution Rates in AugustThis means that 82% of all calls made to the Service Desk in the month of August were handled directly by the Service Desk, on that first point of contact, and not passed on to another department for... MoreFriday, October 1, 2010Share a Virtual Environment!Did you know that ITS offers a low cost alternative to buying a server for your next administrative or research... MoreFriday, October 1, 2010Internet Services – No ImpactCogent, one of Carleton's ISPs, experienced a network outage yesterday afternoon, September 30th from 3:45 Pm to 6:55 PM. This outage was external to the University and there was no impact to clients as traffic was rerouted to the Telus... MoreWednesday, September 22, 2010Student Network Printers – ResolvedStudent Network Printers are currently unavailable. This is being investigated. Update: This issue has now been resolved. Full services resumed at 9:45... MoreTuesday, September 21, 2010Banner, FAST, Carleton Cental, and Campus Card ServicesITS will be performing software upgrades to admin-prod3 server. All Banner services including FAST, Carleton Central, Campus Card De/Reactivation, Campus Card Activity Review Systems and Campus Card Web Deposits and Web Payments will be unavailable. Full services will resume by 1:00... MoreTuesday, September 21, 2010Traditional Telephone Services – VoIP phone and Voice mail services not affectedITS will be performing software upgrades to the legacy (traditional) telephone system. VoIP phone and Voice mail services are not affected. Full services will resume by 4:00... MoreMonday, September 13, 2010ITS announces MyCarletonOne: One username. One password.The university is embarking on an Identity and Access Management program entitled MyCarletonOne. This program will simplify the way staff, faculty, students and alumni access IT applications and services. Once implemented, each user will use one username and one password to access most applications and services and will have the ability to change... MoreFriday, September 10, 2010Network Connectivity – External Access affectedclients are unable to access network related services, including Carleton Central from off-campus. This is being investigated. Update: These issues have now been... MoreWednesday, September 1, 2010August Projects at ITSThese project are designed to improve our services. Many of theses projects play an important role in laying the foundation for growth and future initiatives.... MoreFriday, August 27, 2010Coffee Break with Web Services a SuccessForty CCMS clients participated in the first Coffee Break with Web Services on August 24th.... MoreFriday, August 27, 2010Residence Network Jack Testing CompleteDuring the summer, Network Services verifies that all network jacks in all Residence buildings are operational.... MoreFriday, August 27, 2010Campus Card Secures over 350 Doors Across CampusNow used at over 350 doors across the campus, the card secures the perimeters of all residences, 8 academic departments and 7 administrative... MoreFriday, August 27, 2010ITS Student Engagement InitiativesTo ensure a seamless transition for Students moving into residence, ITS is preparing to provide IT support to students during the Move-In Week.... MoreFriday, August 27, 2010Computer Labs all set for New Academic YearITS has been working to improve the overall student computing experience in the 25 Student Public Labs and the 610 PC’s that ITS... MoreFriday, August 6, 2010Fostering Innovation at ITSAt ITS, fostering innovation enables us to create possibility, generate enthusiasm and deliver sustainable and effective IT services. Innovation is a very popular topic these days in a wide variety of subjects. To some, innovation is that home run, that radical change to the way we operate, or that phenomenal new product or service.... MoreWednesday, August 4, 2010Current Active Projects within ITSThese project are designed to improve our services. Some projects also lay a foundation for growth and future... MoreWednesday, August 4, 2010The Campus Card is growing!Campus Card integrated with Tourism and Conferencing Services to transform the once manual task of populating the Conference Planner system with attendee data into an efficient and effective electronic... MoreTuesday, August 3, 2010Web Services Expands its CMS SupportThere are over 285 people working on Carleton CMS websites across campus. Web Services supports these individuals with training, Service Desk support, a complete online training repository, and now a twitter... MoreTuesday, August 3, 2010Establishing Consistent Customer ExperiencesThe deployment of the CSM last December enabled ITS to move to the next level in establishing a consistent experience for customers using... MoreTuesday, August 3, 2010Improved Email ArchivingOver the last year, ITS has improved the Exchange email service by giving users more email storage and supporting a wider variety of email clients, such as... MoreTuesday, August 3, 2010Phishing Attempt – Subject: NoticeIf you receive an email message “From: Carleton University Webmail Administrator [mailto:webadmin@carleton.ca]” indicating that “You have almost exceeded your webmail storage quota. To avoid account deletion, please click on the link below…”. This is a phishing email and should be deleted immediately. If you have already... MoreTuesday, August 3, 2010The Evolution of APEThe evolution of the Academic Performance Evaluation (APE) has streamlined resourcing from 1 dedicated person over the 3 months to .5 for the 2010 cycle, with further reductions anticipated in 2011.... MoreWednesday, July 28, 2010Carleton following U of Alberta Google negotiationFor the past year, the University of Alberta has been working to outsource institutional email to Google email. This requires negotiating a contract with Google that addresses the obligations of Canadian and Alberta Privacy... MoreWednesday, July 7, 2010Collaboration is paramount to our successA new fiscal year is now upon us. Looking back, this past year was one of contrasts and contradictions. We faced economic uncertainty and we recognized the importance of optimizing our resources, collaborating with one another, and bringing people together to reach our goals. As a multidisciplinary department, we often find ourselves at the... MoreMonday, July 5, 2010Sharing ideas at OUCCThe Project Office, along with a number of ITS staff and Managers, made presentations at the OUCC conference that was held at the University of Ottawa campus from May 30th to June... MoreMonday, July 5, 2010Luminis Data Integration project a successThis month, Academic Computing Services successfully implemented the Luminis Data Integration (LDI) project.... MoreMonday, July 5, 2010Improving overall client experienceThe Service Desk team has been actively involved in improving the overall client experience with new... MoreMonday, July 5, 2010Web Services and DUC launch Carleton NowWeb Services and the Department of University Communications joined forces to launch the new online edition of Carleton Now. This successful collaboration was the first step in moving major print materials online.... MoreMonday, July 5, 2010Rideau email account migration well underwayAs part of an ongoing effort to renew ITS's email service offering, Information Security and Operating Platforms have been working to move all clients away from the Rideau email... MoreMonday, July 5, 2010Network Services, Minto, Loeb, HCI/VSIM and SSRB BuildingsPhysical Plant has a scheduled power shutdown for Minto, Loeb, HCI/VSIM, SSRB. All network services will be unavailable during this time including the network, wireless, VOIP, Card Access System and DUS security cameras. Full services will resume by 6:00... MoreWednesday, June 30, 2010Carleton Central Phishing WebsiteIf you receive an email message requesting that you visit www.centralcarleton.ca, please do not visit this website. This is a phishing website and is not affiliated with Carleton University’s Carleton Central service. The correct website address for Carleton Central is http://central.carleton.ca If you have already visited this website,... 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