Important Update to HOTSPOT App

As of May 1, 2024, anyone using HOTSPOT to park at Carleton must change their primary location (City) from ‘OTTAWA’ to ‘CARLETON UNIVERSITY – OTTAWA’.

This can be done in the App as outlined below.  As of May 1,  Carleton Visitor Parking Lots will not be recognized using the ‘OTTAWA’ primary location.

1. Log in to your account in the Hotspot App
2. Press the Menu bars (Upper left)
3. Select Manage My Account
4. Select Login & Account info
5. Select Update Account Details
6. Locate the option to change your home city
7. Select Carleton University – Ottawa from the dropdown menu
8. Click Update to save your changes.

If you have questions, contact Parking Services at 613-520-3623 or parking@carleton.ca.