Frequently Asked Questions

Carleton has implemented a campus-wide enterprise license for Zoom. All users at Carleton have access to Zoom accounts and can host Zoom meetings directly within Brightspace. Zoom can be used to host synchronous class sessions, office hours, group work sessions, webinars, departmental meetings and to create screen recordings. ITS also provides MS Teams for collaboration. For an overview of the web conferencing platforms available at Carleton, please visit the Web Conferencing Support Page.

All Carleton staff have access to Kaltura recording tools and Kaltura Media Server. For more information, visit the Kaltura support site.

Zoom Cloud recordings are now automatically uploaded to your Kaltura Mediaspace account via the Single Sign On (SSO) integration and enterprise license at Carleton. For more information, visit the Zoom-Kaltura Integration support page.

All current BigBlueButton users are responsible for their own content migration. Please see our guide on uploading BigBlueButton recordings to mediaspace for step by step instructions on how to migrate your content. Before migrating your content, consider whether it’s necessary to keep the recordings in question. Considerations should be made for student privacy, the recency of content, and the applicability of recordings going forward.

Once you have migrated your recordings to Kaltura, you can then embed your media into your course. 

Teaching and Learning Services (TLS) has created a Zoom Support Page that is a central hub for Zoom related questions, updates, tips, and links to direct support. TLS will be hosting Workshops in December, January, and April. We encourage anyone making the transition from BigBlueButton to Zoom to register for a session to help make the transition as seamless as possible.  

Zoom is integrated into Brightspace via the LTI. Meetings associated with the course will appear in the LTI and when students navigate to it, they will connect the meeting with a Join button. Review our Security by Scenario table to ensure your meetings are have the necessary settings enabled to prevent unwanted participants from joining.   

TAs enrolled in your course can schedule their own meetings from the Zoom LTI, and host them with the same host privileges you would have as the Instructor. You can promote your TAs to co-hosts in any meeting you host that they are present in. This gives them administrative control during the meeting, but keeps the maximum level of control (including all reports, settings, and recordings) in the Instructors account. 

Reach out to Scheduling and Examination Services for advice on e-Proctoring. Scheduling and Examination Services can provide support for proctored exams and CoMaS e-Proctoring is available. Zoom has several features and functions that can also serve proctoring needs; further communication and recording capabilities are expected in mid-Winter 2023.

You can reach out to Teaching and Learning Services (TLS) through the TLS Support Portal for questions regarding Zoom, and/or BBB migration. Through the portal, Users can request training and support using Zoom and setting up meetings. Workshops will be offered in early Winter 2023 to train users on Zoom.

For more information on web conferencing tools at Carleton and their potential use cases, please see the TLS page on Web Conferencing tools. Connect with Teaching and Learning Services via the support portal; we can help you get setup with Zoom or other collaborative tools, such as MS Teams.

You may schedule a recurring meeting for your course, either with a time and dates associated, or with no fixed time. Separate meetings should be scheduled for every course to prevent confusion or disruption. Office hours are an exception to this, as you may wish to have students from multiple courses access the meeting.  

Zoom meetings can be scheduled directly within the course LTI. Meetings can also be scheduled outside of the LTI and imported into your course.  

Brightspace development courses (i.e., sandboxes) will be automatically created for all instructors at Carleton. Access to Brightspace and user sandboxes begins on February 16, 2021. Users will be able to request an extra sandbox or Brightspace course for Carleton purposes by completing a Non-Academic Course Request Form.

The Carleton Community will learn Brightspace through a range of training opportunities and options.

Teaching and Learning Services will be hosting a series of workshops and events beginning  February 16, 2021 to introduce  Brightspace to the Carleton community and to train instructors, TAs, and students. Staff are welcome to join these sessions as well. To see upcoming training sessions and register for a session, visit the TLS Events page. TLS will also be creating video resources and a Brightspace Support Site to enable Brightspace use on campus.

Documentation, self-directed training, and live events with Brightspace experts can be accessed via the Brightspace Community site under the Learning Centre tab. Visit the Brightspace YouTube channel for self-directed video tutorials on all aspects of course setup and LMS use.

All academic courses for May 2021  will be created in Brightspace by ITS, based on the information in the Banner information system.

Non-academic courses, such as development sites or resource sites, can be requested by completing the Non-Academic Course Request Form on the Brightspace Support Site.

Most existing educational technology tools licensed at Carleton will be integrated into the new Learning Management System.

The following integrations have already been setup in Brightspace for Carleton:

• ARES library reserves
• H5P
• BigBlueButton
• Poll Everywhere (coming May 2021)
• Office 365/Teams
• Mahara/cuPortfolio
• Kaltura/Mediaspace
• Textbook Integrations (i.e. Wiley, Pearson, Nelson etc.)
• Zoom

Brightspace is a cloud-based, software platform for online teaching and learning. Brightspace is owned by D2L (formerly Desire2Learn) and is one of the four major players in the Learning Management System (LMS) higher ed market. Brightspace is Canadian-owned and was developed in Waterloo, Ontario.

In the LMS market, Brightspace provides teaching and learning software systems for K-12, Higher Ed, and Corporate training customers. Brightspace has a broad community of users internationally; all users are on the same version. Within the National Capital Region, Algonquin College, University of Ottawa, and College La Cite all use Brightspace learning management system.

You can connect with the International and National Brightspace Community to share ideas, information and challenges, or to view training videos, via Brightspace Community.

Carleton’s Learning Management System for May 2021 will be called Brightspace. Carleton has chosen not to re-brand Brightspace with a different name, such as cuLearn, to avoid confusion between the new and old system. Documentation, resources and support (24/7/365) for the new LMS will primarily be provided by Brightspace. This means that when users look for support, they’ll know to look for the Brightspace-specific information to find answers to their questions.

You can connect with International and National Brightspace users to share ideas, information and challenges via Brightspace Community. All users of Brightspace are on the same version; although, it may be configured differently at different institutions.

Campus-wide access to Brightspace will begin February 16, 2021. From January 2021 until February, we’ll be working on finalizing tool integrations; configuring the various settings and permissions; building user accounts and courses; migrating cuLearn content; creating training materials and supports; and troubleshooting technical issues. ITS and Teaching and Learning Services will also be engaged in testing of the new system to ensure that it’s working well prior to launch.

As of May 2021, all courses occurring at Carleton will be hosted on Brightspace. The Carleton community can expect communications about training opportunities and events in the Winter 2021 term. Check the TLS events page to see training opportunities and to register for a session.

Campus-wide, technical support by phone, chat, and email will be provided by D2L Brightspace, 24 hours a day, seven days a week, 365 days a year. Visit the  Carleton Brightspace Support Site for more information.

Teaching and Learning Services will be offering extensive workshops on the new LMS and its various tools beginning in February 2021. To view upcoming opportunities, and to register for a session, visit the TLS Events page. In addition, TLS will be available for consultations, drop-ins and support sessions to assist with course migration and setup.

Brightspace Support is available via phone/email/chat, 24 hours a day, seven days a week, 365 days a year for all students,TAs and instructors. The Brightspace Service Desk can be accessed from directly within every Brightspace course by clicking Help in the course navbar and choosing Brightspace Service Desk. Visit the Brightspace Student Support Site for instructions on how to do most basic Brightspace tasks. Check out the Student Navigation Video for a tour and introduction to the interface.

Brightspace Support is available via phone/email/chat, 24 hours a day, seven days a week, 365 days a year starting in January 2021. The Brightspace Service Desk can be accessed from within every Brightspace courses by clicking Help in the navigation menu and selecting Brightspace Service Desk.

A Brightspace TA Support website is in development and will be available beginning in winter 2021.

Training workshops and resources will also be available to support TAs via Carleton Central and the TA Central Hub course in Brightspace. For more information regarding TA training, please contact Sam Shortt, Educational Development Coordinator, Teaching and Learning Services.

Carleton University selected Brightspace by Desire2Learn as our new Learning Management System (LMS) following a comprehensive review of LMS platforms and extensive consultations and evaluations with our teaching and learning community. The comprehensive review included campus-wise listening sessions, a Learning Management System Review Survey, a formal Request for Proposal process, on-campus sandbox sessions with presentations by LMS vendors, and a robust evaluation process at the end.  Brightspace was selected as the winning LMS. Carleton will move to Brightspace in May 2021.

Read about the advantages of Brightspace here.

Yes, 5 years of course content from cuLearn is being migrated to Brightspace. Non-migrated cuLearn content will be available by request, and will need to be backed up and imported into the Brightspace course shell. Note that not all tools and activities in cuLearn can migrate to Brightspace. While much of your cuLearn course content will migrate to Brightspace, migrated content may require adjustments to the format and settings.

While cuLearn course content will be migrated, student data (such as discussion posts, assignment submissions, grades, etc.) will not be migrated. Instructors will be able to access student data from cuLearn for a period of time after the migration.

Teaching and Learning Services will be available for consultation and support throughout the transition to the new Learning Management System.

You must use your @cunet.carleton.ca account. If you have already created a Poll Everywhere account with a different email address (even an @carleton.ca address), you can update the address to your @cunet.carleton.ca email in your account settings. You will not be able to integrate Poll Everywhere activities into Brightspace unless you are using the same email account in Brightspace and Poll Everywhere.  

As an instructor, you are automatically enrolled in Carleton’s licensed account. This gives you access to a presenter account. Poll Everywhere at Carleton has moved to Single Sign On (SSO). You are able to login to Poll Everywhere using your Carleton MC1 credentials. This means that you can use your @cunet account to login to Poll Everywhere. You can sign in at polleverywhere.com/login. You can also access Poll Everywhere from within your D2L Brightspace course.

Single Sign On with MyCarletonOne occurs automatically.  When logging in at polleverywhere.com, use your @cunet email address and password. If you have already logged in somewhere with your MC1 account, you will automatically be logged in to Poll Everywhere too. If you have not already authenticated, just follow the normal MC1 login process for other Carleton applications.

Your TAs can request a Poll Everywhere Presenter account by contacting TLS Poll Everywhere Support. If you have questions about using Poll Everywhere, you can contact TLS through this support portal as well.

To link your accounts, you need to synchronize your class list in Brightspace to your Poll Everywhere Account.  For instructions, see Import/Synchronize your Class Roster.

If you are not tracking the poll for attendance or grading, you do not have to link the poll to Brightspace for students to participate. If you are tracking the poll for attendance or grading, you need to link your poll everywhere account to your Brightspace course.

See Grading Poll Everywhere Activities for instructions.

No, the grading results of Poll Everywhere activities are not automatically added into Brightspace Gradebook. You must manually export your grades from Poll Everywhere to Brightspace. Once you have completed the export process in PE and your Poll Everywhere activity is properly linked with your Brightspace gradebook, a grade item will automatically be added to the gradebook. For instructions, see Grading Poll Everywhere Activities.

You must be in presentation mode for a Poll Everywhere activity to activate. The most consistently stable app for Poll Everywhere is the web application. We strongly recommend you primarily use the Poll Everywhere web app as it does not have any issues with display, rendering of equations, and synchronization of responses. Poll everywhere works well with a variety of presentation applications. However, this functionality is dependent on many factors including the device used, software versions, updates, etc.  Poll Everywhere activities could fail to function correctly for any of these reasons. In these cases, please use the web application, and if the issue persists, contact the Poll Everywhere support team at support@polleverywhere.com.

For support using Poll Everywhere in Brightspace visit the TLS Support Portal and enter a Poll Everywhere Support request.

Poll Everywhere supports the following internet browsers:

• Chrome (version 79 or later)
• Safari (version 13 or later)
• Firefox (version 78 or later)
• Edge (version 81 or later)

For more information, see the Poll Everywhere Supported Browsers page.

You can use Poll Everywhere to run graded and ungraded activities. Students only need to be registered  if you are running graded activities or activities where you want to track participation. Ungraded polls do not require registration. Graded polls or polls that are used to track attendance or participation in class require that students be registered in the instructor’s Poll Everywhere account. Students are registered when the instructor synchronizes the classlist to the participant list in their Poll Everywhere account. For information on how to Sync your classlist, please see the Sync/Import your Class Roster guide.

No, the grading results of Poll Everywhere activities are not automatically added into Brightspace Gradebook . You must manually export your grades from Poll Everywhere to Brightspace. 

Once you have completed the export process in Poll Everywhere and your Poll Everywhere activity is properly linked with your Brightspace gradebook, a grade item will automatically be added to the gradebook. It will appear as the last grade item in the list, so you will need to move it to its proper location through the Manage Grades tab in Brightspace.  

When you export your PE grades to Brightspace, a new grade item will appear at the bottom of your grade items list. Check to confirm the grade has been exported there.  

If you do not see the new PE grade item in your gradebook, follow the steps to Sync/Import your Roster to Poll Everywhere. If you have imported your class list in the past, you only need to follow the procedure to Sync the roster. Once you have have Imported/Synced your roster, you can Export a Poll Everywhere Gradebook Report to Brightspace.

If you reuse an earlier graded activity within Poll Everywhere rather than creating a new one, results from that activity will update a pre-existing grade item in Brightspace. You must create a new activity in Poll Everywhere for each graded poll. 

If you reuse an earlier graded activity within Poll Everywhere rather than creating a new one, results from that activity will update a pre-existing grade item in Brightspace. You must create a new activity in Poll Everywhere for each graded poll. 

You do not need to create grade items in Brightspace for your Poll Everywhere activities. When Poll Everywhere grades are exported into a Brightspace grade item, the default weight for that grade item is 10% of the course grade. You will need to update that information to reflect the correct weight for Poll Everywhere activities in your course.

Poll Everywhere will create only one grade item for each Poll Everywhere activity. To reuse the same activity each week, make sure to duplicate it and run it as a new poll each time. You can run a new gradebook report and export the grade. It will not generate a new grade item each time you export a new gradebook report.

To check the students registered for your class on Poll Everywhere please see the Sync/Import your Class Roster guide. If some students are not listed, they will need to change their Poll Everywhere account email to their @cmail address.

Students will get this message when the instructor is running an activity that  requires participant registration. If your activity is intended to be open to all participants and not just those that are registered, you can change your activity settings, configure your Poll Everywhere activity to allow “Everyone, no restrictions”.

If your activity is graded or used to track participation or attendance, then all students need to be registered to your Poll Everywhere account.  Students are registered when the instructor synchronizes the classlist to the participant list in their Poll Everywhere account. For information on how to Sync your classlist, please see the Sync/Import your Class Roster guide.

Yes, you must choose a section, however, if there is more than one section within the course, enrolling a user in one section will allow them access to all sections of the course. It will cascade down.

No. You will not be graded late as you started before the due date. You will get the full hour to write.

No. They will not be able to get back into the exam as the end date has passed.

The grace period is a defined amount of time after a quiz ends that students can review/change their responses and submit a quiz without flagging as late. The grace period must be larger or equal to 1 minute. There is no timer for the grace period displayed anywhere on an exam window for a student to view. There is a timer for the exam though displayed at the top of every exam page with a countdown

You will want to communicate with your students regarding the grace period as they may be confused after the timer runs out. During the grace period they can still change their exam answers for at minimum 1 minute after the exam timer runs out. The grace period is to allow to hit “submit”. You cannot restrict students from making changes during the grace period. It is possible that students can change a few answers during the grace period and press submit all before the end of the grace period.